Liang Lu After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power...
AI summary The Dispute Resolution Officer (DRO) clarifies their role in resolving disputes between Nova Scotia Power and customers, emphasizing they are not affiliated with Nova Scotia Power or the Energy Board. Their decisions are binding on Nova Scotia Power but not on customers, who may appeal within 12 days.
Liang I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : In respon your following email, I will begin with my Role Statement as Dispute Resolution Officer (...
AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power (NSP) and customers, clarifies that they are not an employee of NSP or the Nova Scotia Energy Board, and outlines procedures for customers to follow when contacting NSP. The DRO also mentions that estimated meter readings can affect billing and that discrepancies are reconciled with actual readings.