Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.)
Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202 [email protected] Ralph Doncaster; N.S.Power Customer Relations Ralph I will begin with my Role Statement as Dispute R...
AI summary Don Farmer, the Dispute Resolution Officer (DRO) appointed by Nova Scotia Power, explains his role in resolving disputes between the company and its customers. He emphasizes that his decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board within 12 days. He requests customer consent to release account information and asks for email correspondence to be copied to Nova Scotia Power.