Topic:"Regulatory Oversight" in M12784

Page 24 of 115 2025 Annual Performance Standards Report Non-Confidential 1 Percentage of calls answered within 30 seconds 2 3 The description of this standard and the applicable target are set out in Appendix O. The standard 4 requires NS...

AI summary The 2025 Annual Performance Standards Report details NS Power's failure to meet the 70% target for answering customer calls within 30 seconds, citing a cyber incident as the cause. The metric dropped to 60.64% annually, with supporting data in Appendix A. The NSUARB previously directed NS Power to explain deviations from performance targets in annual reports, applying to metrics like call response times and outage restoration.

ng 9/8/2025 58C-405 08:09 08:52 43 119.27 167 Switching 9/8/2025 15N-403 10:28 17:19 412 27.45 4 Reliability 9/9/2025 40H-305 08:47 13:30 283 132.06 28 Reliability 9/9/2025 79V-401 09:21 12:24 183 12.22 4 Reliability 9/9/2025 83V-303 10:03...

AI summary The document contains a table of event records with dates, times, and metrics (e.g., interruptions, durations) categorized under 'Switching,' 'Reliability,' and 'Capital.' It references the '2025 Performance Standards Report Appendix K,' indicating evaluation of operational performance and compliance with regulatory benchmarks.

40 200 Capital 10/24/2025 23H-304 08:50 17:12 503 134.02 16 Capital 10/24/2025 23H-304 08:50 17:12 502 125.44 15 Capital 10/24/2025 23H-304 08:50 17:09 499 91.54 11 Capital 10/24/2025 23H-304 08:50 17:10 501 33.37 4 Capital 10/24/2025 57C-...

AI summary The text contains a table with timestamps, event codes, and metrics (e.g., 'Capital', 'Switching'), followed by a reference to '2025 Performance Standards Report Appendix K Page 22 of 25'. The data appears to relate to operational or regulatory performance tracking, though no explicit arguments or entities are discussed.

itching 11/6/2025 70V-311 14:01 15:51 111 1.84 1 Switching 11/6/2025 70V-312 14:01 15:51 111 1.84 1 Switching 11/6/2025 70V-312 14:01 15:51 111 1.84 1 Switching 11/6/2025 70V-312 14:01 15:51 111 387.03 825 Switching 11/7/2025 36W-301 10:59...

AI summary The text presents a table from the 2025 Performance Standards Report Appendix K, containing data on events with dates, codes, durations, and categories like 'Switching' and 'Capital.' It reflects performance metrics for a regulatory proceeding, though specific context or claims are not explicitly stated.

100.00 2020-02-07 100,039 95.78 2020-02-08 41,652 99.56 2020-02-27 72,874 100.00 2022/07/01 170,993 99.09 2022/08/01 43,200 100.00 2022/01/14 22,619 99.92 2022/01/15 90,181 99.57 2022/02/03 40,551 100.00 2022/02/04 87,979 94.19 2022/02/05...

AI summary The text presents a series of dates and numerical values, potentially representing service performance metrics or event records. It is part of the '2025 Performance Standards Report Appendix L,' indicating a focus on regulatory performance monitoring and standards compliance.

eted device 28 replacements reducing equipment failure, as well as the use of protective devices to limit 29 the overall number of customers impacted by outages should they occur. 30 Date Filed: May 29, 2026 NSPI (IG) IR-2 Page 1 of 2 2025...

AI summary NSPI outlines strategies to reduce outages, such as equipment replacement and infrastructure improvements, which positively impact SAIDI and CKAIDI metrics. However, external factors like weather, regulatory processes, and customer cooperation may delay implementation of these initiatives.

2025 Annual Performance Standards Report (NSEB M12784) NSPI Responses to Nova Scotia Energy Board Information Requests NON-CONFIDENTIAL

AI summary The document outlines NSPI's responses to the Nova Scotia Energy Board's information requests regarding the 2025 Annual Performance Standards Report. It highlights regulatory compliance and performance monitoring under NSEB oversight.

2025 Annual Performance Standards Report (NSEB M12784) NSPI Responses to Nova Scotia Energy Board Information Requests NON-CONFIDENTIAL

AI summary The document outlines NSPI's responses to the Nova Scotia Energy Board's information requests regarding the 2025 Annual Performance Standards Report. It highlights regulatory compliance and performance monitoring under NSEB oversight.

2025 Annual Performance Standards Report (NSEB M12784) NSPI Responses to Nova Scotia Energy Board Information Requests NON-CONFIDENTIAL

AI summary The document outlines NSPI's responses to the Nova Scotia Energy Board's information requests regarding the 2025 Annual Performance Standards Report. It highlights regulatory compliance and performance monitoring under NSEB oversight.

2025 Annual Performance Standards Report (NSEB M12784) NSPI Responses to Nova Scotia Energy Board Information Requests NON-CONFIDENTIAL

AI summary The document outlines NSPI's responses to the Nova Scotia Energy Board's information requests regarding the 2025 Annual Performance Standards Report. It highlights regulatory compliance and performance monitoring under NSEB oversight.

2025 Annual Performance Standards Report (NSEB M12784) NSPI Responses to Nova Scotia Energy Board Information Requests NON-CONFIDENTIAL

AI summary The document outlines NSPI's responses to the Nova Scotia Energy Board's information requests regarding the 2025 Annual Performance Standards Report. It highlights regulatory compliance and performance monitoring under NSEB oversight.

2025 Annual Performance Standards Report (NSEB M12784) NSPI Responses to Nova Scotia Energy Board Information Requests NON-CONFIDENTIAL

AI summary The document outlines NSPI's responses to the Nova Scotia Energy Board's information requests regarding the 2025 Annual Performance Standards Report. It highlights regulatory compliance and performance monitoring under NSEB oversight.

IN THE MATTER OF THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF a review of NOVA SCOTIA POWER INCORPORATED'S 2025 Annual Performance Standards Report BEFORE: Stephen T. McGrath, K.C., Chair Roland A. Deveau, K.C., Vice Chair Steven M. M...

AI summary The Board accepted Nova Scotia Power Incorporated's 2025 Annual Performance Standards Report following a regulatory proceeding. Key participants included the applicant, intervenors such as the Consumer Advocate and Small Business Advocate, and Board Counsel. The decision was made on October 15, 2026, after final submissions were filed on July 17, 2026.

when its cybersecurity proceedings are completed, the fact remains that NS Power has failed to meet three other performance standards, i.e., SAIDI, CKAIDI for one circuit, and CKAIFI for two circuits. [89] The Board must take into account...

AI summary The Nova Scotia Utility and Review Board acknowledges that NS Power has not met certain reliability performance standards, including SAIDI, CKAIDI, and CKAIFI, but notes that its performance has improved year over year. The Board recognizes the implementation of a $1.3 billion Five-Year Reliability Plan, which is being evaluated separately, and concludes that directing NS Power to develop another plan would not be appropriate at this time.

Matter No. M12784 NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: The Public Utilities Act - and - IN THE MATTER OF: A review of Nova Scotia Power Incorporated's 2025 Annual Performance Standards Report NOTICE OF INTERVENTION OF: SMALL BUSINESS...

AI summary The Small Business Advocate intervenes in a proceeding under the Public Utilities Act, reviewing Nova Scotia Power's 2025 Annual Performance Standards Report. They represent three small business classes (10, 11, 21) and request communication directed to their legal counsel. The intervention highlights potential impacts on small business interests.

The names and contact particulars of the persons to whom communications concerning this proceeding should be addressed are: 4125-2436-4136 –2– COUNSEL Stewart McKelvey Attention: Nancy G. Rubin, K.C. Suite 600 – 1741 Lower Water Street Tel...

AI summary The document outlines communication contact details for Stewart McKelvey, counsel for the Industrial Group in a regulatory proceeding. It includes addresses, phone numbers, and email contacts for the law firm and the Nova Scotia Energy Board, dated April 14, 2026.

up>1 2024 NSUARB 115, para. 64. M11627, Decision Letter, September 9, 2024, page 15. & lt;sup>3 See M11627 Decision, p 15. & lt;sup>4 M12185 Decision Letter, pages 14-15. Crystal Henwood July 3, 2026 Page 3 established[.](#page-2-0) 5 With...

AI summary The Board emphasized the need for NSPI to develop quantitative tools to assess the effectiveness of reliability investments under the Five-Year Reliability Plan. Despite previous directions, NSPI has not yet established such tools, and it acknowledges the difficulty of separating the impact of reliability investments from other factors like weather.

Planned Outages and Reporting Transparency While NSPI has met its adverse weather response standards, planned outages remain a material source of interruption for customers. Industrial customers must curtail production, change schedules an...

AI summary The document discusses concerns raised by the Industrial Group regarding the increasing number of planned outages by NSPI and the lack of detailed reporting on their impact. While NSPI provides aggregate data, the Industrial Group argues that disaggregated data by feeder or substation would better inform the Board about the distribution and impact of planned outages on customers.

Reliability When the performance standards were first introduced in 2016, the understanding that the SBA had was that these standards were achievable, which is why the standards were expected to improve, or at least stay the same, in each...

AI summary The performance standards introduced in 2016 were expected to improve or remain stable over time, but they have not been fully achieved year over year, causing frustration among stakeholders and ratepayers.

with the transmission or distribution system components. 1 2 3 4 5 6 7 8 The issue for the Industrial Group is not the availability of data but the form in which the information is presented. The trend data shows a sustained increase in pl...

AI summary The Industrial Group argues that the presentation of planned outage data in aggregate form prevents the Board from assessing how planned outages impact customers and locations across the system. They recommend disaggregating the data by feeder or substation groupings in future Annual Performance Standards Reports to better identify patterns and distribution.

5.0 CONCLUSION - NS Power respectfully submits that it does not need to be incented, by penalty or otherwise, to - develop a plan for bringing itself into compliance that plan exists, is funded, is being executed, - and is producing measur...

AI summary NS Power argues that it does not require penalties to develop a compliance plan, as it already has a funded plan in place that is producing measurable improvements for customers. It distinguishes 2025 from previous cases (M11627 and M12185) where penalties were justified due to the absence of a funded plan.

IN THE MATTER OF THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF a review of NOVA SCOTIA POWER INCORPORATED'S 2025 Annual Performance Standards Report BEFORE: Stephen T. McGrath, K.C., Chair Roland A. Deveau, K.C., Vice Chair Steven M. M...

AI summary The Board has accepted Nova Scotia Power Incorporated's 2025 Annual Performance Standards Report following a review under the Public Utilities Act. The decision was made after final submissions were filed on July 17, 2026, and the decision date was October 15, 2026.

6.6 Administrative Penalty [51] The Consumer Advocate stated that this is the ninth consecutive year in which NS Power has failed to meet one or more of its performance targets, and that the imposition of an administrative penalty could be...

AI summary The Consumer Advocate notes NS Power's ninth consecutive year of failing performance targets but acknowledges improvements in 2025. The Industrial Group supports imposing an administrative penalty through the Fuel Adjustment Mechanism to promote compliance. NS Power argues that improvements in performance, except for those impacted by a 2025 cyber event, make a penalty unnecessary.

9.0BOARD FINDINGS [73] This is the ninth consecutive year that NS Power failed to meet one or more of its performance targets as summarized below: - In 2017, one of the targets, CKAIDI, was not achieved. - In 2018, two of the performance t...

AI summary NS Power has consistently failed to meet performance targets from 2017 to 2025, with multiple reliability and customer service metrics not being achieved each year, indicating persistent issues in service delivery and reliability.

[93] An Order will issue accordingly. DATED at Halifax, Nova Scotia, this 15th day of October 2026. ______________________________ Stephen T. McGrath Roland A. Deveau ______________________________ ______________________________ __________...

AI summary The document contains a final order issued by the Nova Scotia Utility and Review Board on October 15, 2026, with signatures from various individuals, including Stephen T. McGrath, Roland A. Deveau, Steven M. Murphy, Richard J. Melanson, and Jennifer L. Nicholson.