Don Farmer, P.Eng Dispute Resolution Officer From: Customer Relations
AI summary The text provides a header and sender information from a communication related to a dispute resolution process, involving Don Farmer, P.Eng, and the Nova Scotia Energy Board.
Colina McNeal as Agent for Marilyn Ells In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova...
AI summary Colina McNeal, acting as agent for Marilyn Ells, outlines the role of the Dispute Resolution Officer (DRO) in resolving disputes between N.S.Power and customers. The DRO is not an NS Power employee but is appointed to address disputes beyond standard customer channels. Decisions are binding on NS Power but not customers, who may appeal within 12 days. The dispute involves a 'consumption dispute,' where NS Power's responsibility is to deliver power to the metering point.
N.S.Power Customer Relations Per the immediately following request, please fo1ward a hard cot to the Cusyomer by regular mail Don Farmer, P.Eng. Dispute Resolution Officer From: Colina McNeil Sent: Thursday, April 2, 2026 11 :28 AM nspdisp...
AI summary Marilyn Ells is appealing an unfavourable decision regarding her account, citing a potentially faulty meter. She does not have computer access or an email account and requests guidance on how to complete the appeal process via regular mail or by telephone. Colina McNeil is assisting Marilyn with this request.
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