Teri From: [email protected] Sent: April 20, 2026 2:26 PM To: ______; Customer Relations < [email protected] > Subject: 20 April email to the DRO from Harley Kalbfleisch re Review of power billing \ \ Exercise Cauti...
AI summary An email from Teri to the Dispute Resolution Office (DRO) regarding a review of power billing, sent by Harley Kalbfleisch. The email is part of a dispute resolution process involving Nova Scotia Power.
Harley In response to your following email and its attachment, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power...
AI summary The Dispute Resolution Officer (DRO) clarifies their role in resolving disputes between N.S.Power and customers, emphasizing independence from both parties. Customers may appeal DRO decisions to the Board within 12 days. N.S.Power must obtain customer consent to share account information with the DRO.
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