Anne-Louise Dauphinee
Anne-Louise Dauphinee After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute betwe...
AI summary The dispute involves a customer requesting a review of electricity usage at their property, as recorded consumption does not align with actual usage. The customer conducted a test showing continued meter usage when power was turned off, while an adjacent meter showed no increase. NS Power confirmed a meter switch occurred in 2021 and corrected the meters, but the customer disputes billing based on estimated usage.