Bernard Wentzell After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin by stating my role as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Po...
AI summary Bernard Wentzell, acting as Dispute Resolution Officer (DRO), explains his role in resolving disputes between Nova Scotia Power and its customers. He clarifies that his decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board within 12 days.
Bernard In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova Scotia...
AI summary The Dispute Resolution Officer (DRO) clarifies their role in resolving disputes between Nova Scotia Power and customers, emphasizing that they are not an employee of Nova Scotia Power and that their decisions are binding on the company but not on customers, who may appeal to the Board.