Statement of Complaint Nova Scotia Energy Board Customer Complaint Against NS Power Complainant: avid Nickerson Email: Date: July 12, 2026
AI summary A customer, avid Nickerson, has filed a complaint against Nova Scotia Power with the Nova Scotia Energy Board. The complaint was submitted on July 12, 2026, and includes contact information for the complainant.
Issue 5 — NS Power's Own Acknowledged Breach and Remediation Commitments (Cover Letter Request 5) In its March 18, 2026 Compliance Letter to the Office of the Privacy Commissioner of Canada (Exhibit G), NS Power acknowledged that its 2025...
AI summary NS Power acknowledged a 2025 data breach affecting over 900,000 customers and committed to an external security assessment by October 2026. However, customer service staff directed sensitive information submissions through unencrypted email and public social media, raising concerns about a disconnect between NS Power's security commitments and its actual practices during the remediation process.
David Nickerson As I indicated earlier : I am not an employee of Nova Scotia Power or the Nova Scotia Energy Board. I am appointed by Nova Scotia Power to satisfy the Regulations of the Board with respect to dispute resolution. My role is...
AI summary David Nickerson is an appointed dispute resolver for Nova Scotia Power, tasked with addressing disputes that cannot be resolved through normal customer channels. He investigates the company's interpretation and application of Board-approved regulations but does not oversee day-to-day operations. His decisions are binding.
2. External Security Assessment By October 31, 2026, Nova Scotia Power will provide the Commissioner with a confidential security assessment and report conducted and prepared by a reputable and independent external security assessment firm...
AI summary Nova Scotia Power is required to submit a security assessment report by October 31, 2026, conducted by an independent firm approved by the OPC. The report must evaluate safeguard enhancements, employee training, and breach notification processes, and outline any gaps and recommended solutions. Nova Scotia Power must also inform the Commissioner of the acceptance and implementation status of the recommendations.
lose matters involving public security; - (b) whether the document may disclose sensitive financial, commercial or personal matters in relation to which the desirability of avoiding disclosure in the interest of any person affected outweig...
AI summary The text outlines the Board's authority to handle confidential documents in regulatory proceedings, including ordering documents to be held in confidence, placed on the public record, or made available under certain conditions. It also references the requirement that confidentiality interests must be in the public interest, as noted in the Sierra Club case.
lose matters involving public security; - (b) whether the document may disclose sensitive financial, commercial or personal matters in relation to which the desirability of avoiding disclosure in the interest of any person affected outweig...
AI summary This text outlines the conditions under which the Board may handle confidential documents in a regulatory proceeding, including the criteria for confidentiality, options for handling such documents, and procedures for withdrawal of applications or interventions if confidentiality claims are rejected.
REQUEST FOR CONFIDENTIALITY Pursuant to Nova Scotia Ener9y BoardRe9ulatory Rule 12 To: Nova Scotia Energy Board P.O. Box 1692, Unit M, Suite 300 1601 Lower Water Street Halifax, NS B3J 2S3 Email: [email protected] rom: David Nickerson CI...
AI summary A request for confidentiality is submitted to the Nova Scotia Energy Board under Rule 12, filed in connection with a statement of complaint against Nova Scotia Power Incorporated. The request is made by David Nickerson, who provides contact information and a power account number.
REDACTEDPage 3 of 4 been broken into on three separate occasions, and I have experienced repeated trespassing and vandalism, including a hit-and-run incident in which a vehicle struck my property at the end of my driveway. I am hearing imp...
AI summary The individual has faced multiple security issues at their isolated residence, including trespassing, vandalism, and a hit-and-run incident. They are hearing impaired, which limits their ability to detect intrusions. They express concern about the publication of their name in a government record, fearing it would increase their vulnerability.
What I need confirmed With respect, statements that no member of the public has previously requested unredacted materials, or that the Board would "entertain" or "consider" such a request if one were made, do not provide me with meaningful...
AI summary The individual is requesting a clear rule to ensure that unredacted materials are made available in the future, expressing concern that assurances based on past experience do not prevent changes to the status quo.
\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Subject: Situation of complaint withdrawal Hi Lisa,...
AI summary The email discusses concerns regarding the legal basis for disclosing a complainant's address upon request and the need for advance notice. It also raises concerns about information handling practices, citing a recent Nova Scotia Power data breach and referencing practices of comparable tribunals.
From: Wallace, Lisa Sent: August 17, 2026 8:49 AM To: ; Penney, Nicole Cc: Blake WIlliams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Lisa Forsey ; Sofia Reiner ; Sonia Liao ; Kathleen Murray Subject: RE: M12972 - NSPI Complaint -...
AI summary The Board responds to questions regarding the disclosure of a complainant's address, citing the open courts principle as the legal authority. It clarifies that no advance notice is required for such disclosure.
4. My position going forward To restate my position clearly and for the record: I remain prepared to withdraw my complaint if the Board can identify the specific legal authority (statute, regulation, or Board rule) requiring or permitting...
AI summary The individual reiterates their position that they will withdraw their complaint only if the Board can identify the legal authority requiring public disclosure of their civic address, and reconcile it with Rule 12. Otherwise, they intend to continue their complaint and pursue the address-disclosure issue separately.
nderstand how your recent answer, stating that my address is subject to disclosure under the open court principle, can be reconciled with the Board's own prior finding on this exact point. I asked the Board to clarify which position govern...
AI summary The complainant questions the Board's position on the disclosure of their address under the open court principle, noting a contradiction with a prior ruling. They argue that this issue is blocking resolution of their complaint against NS Power and request clarification on who is reviewing their case.
My Opinion: I am frustrated with this process I want to be very clear about this. This opinion is NOT personally directed at any individual(s). It is directed at how the system works based on my experience with it up to this point. From th...
AI summary The individual expresses frustration with the process of dealing with NS Power customer care, the Dispute Resolution Officer (DRO), and the Nova Scotia Energy Board (NSEB), describing it as stressful and filled with roadblocks, while emphasizing their commitment to following rules and regulations.
Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →