Topic:"Regulatory Oversight" in M13093

Jillian Coxhead After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S...

AI summary Jillian Coxhead, acting as the Dispute Resolution Officer (DRO), explains her role in addressing disputes between Nova Scotia Power and customers. She is not an employee of Nova Scotia Power or the Energy Board, and her decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board within 12 days.

Jillian Coxhead; N.S.Power Customer Relations Jillian In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I am not an emp...

AI summary Jillian Coxhead, acting as the Dispute Resolution Officer (DRO) for Nova Scotia Power, explains her role in resolving disputes between N.S.Power and customers. She clarifies that her decisions are binding on N.S.Power but not on customers, who may appeal to the Nova Scotia Energy Board within 12 days of receiving a final decision.

M13093 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer This is the Board's decision on your appeal from a decision by the Dispute Resolution Officer (DRO). The following documentation was filed with the Bo...

AI summary This document outlines an appeal by a customer of Nova Scotia Power Inc. regarding a decision by the Dispute Resolution Officer (DRO) concerning billing arrears and a proposed payment plan. The customer disputes the $811 monthly payment plan, believing it was previously agreed to be $550. The Board previously ruled in favor of NS Power, stating the customer owed $7,624.53 in arrears.