Topic:"Regulatory Oversight" in M13097

N.S.Power Customer Relations Please forward a hard copy of the following ORO Decision, and its attachments, to the Customer via regular mail. Do Fa1m er, P.Eng. Dispute Resolution Officer From: Stephanie Jamieson Sent: Monday, September 14...

AI summary This email exchange discusses the delivery of a formal decision from the Dispute Resolution Officer (DRO) regarding a billing dispute between Stephanie Jamieson and N.S.Power. The email inquires whether the decision is official and if a formal document is pending.

~phanie I do not have a record of earlier c01Tespondence with you. In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I...

AI summary The Dispute Resolution Officer (DRO) clarifies their role in resolving disputes between Nova Scotia Power and customers, emphasizing that they are not an employee of Nova Scotia Power or the Energy Board. The DRO's decisions are binding on Nova Scotia Power but not on customers, who may appeal within 12 days.