Topic:"Residential Programs" in M03452

C&I Custom Retrofit Program Stage: Customer Project Development Agreement is signed Forms: Form 4 Project Development Agreement Customers :

AI summary The C&I Custom Retrofit Program involves the signing of a Customer Project Development Agreement, using Form 4. The program is in the stage where this agreement is signed, and it is designed for commercial and industrial customers.

[B] Vendor Contracts (individual assignments required) Vendors Type of Agreement DSM Program License Agreement Custom-New Construction Outreach Agent Low Income Households Outreach Agent Low Income Households Services Agreement and Amendin...

AI summary This section of the regulatory proceeding document outlines various vendor contracts and agreements related to Demand Side Management (DSM) programs, including license agreements, service agreements, and participation agreements for different initiatives such as efficient products, lighting choices, and program evaluations.

nd ENSC. - 1.1.19 Services means the services to be provided by NSPI to ENSC under this Agreement, including the Transition Services, the Non-Discretionary Services and the Discretionary Services.

AI summary The document defines 'Services' as the services to be provided by NSPI to ENSC under the agreement, including Transition Services, Non-Discretionary Services, and Discretionary Services.

he DSM Administrator work to overcome these barriers as a cursory review of statistics from NRCan suggest that there are substantial opportunities for an existing home retrofit program such as EEH. NMR Evaluation 2010 DSM Programs Executiv...

AI summary The 2010 New Houses Program (NH) saw increased participation due to the 2010 Nova Scotia building code raising energy efficiency standards. However, the program's impact on energy efficiency was limited, as participation was largely driven by heat pump incentives rather than overall energy efficiency goals. Free-ridership was also high among builders and homeowners.

respondents (29%) reported that participation in the SBLS program actions after participating in the SBLS program. The DSM had influenced them to take additional actions on their own. When Administrator should consider expanding program of...

AI summary Respondents participating in the SBLS program reported that it influenced them to take additional energy efficiency actions. However, nearly half of respondents indicated they were unaware of additional measures, highlighting a need for expanded program offerings to help small businesses identify and pursue further energy efficiency opportunities.

Program Finding Recommendation New NH-F1. NH-R1. Houses Implementation of the NH program entailed multiple phases and a Under these circumstances, the program has two choices for its Program variety of people were involved in delivering th...

AI summary The New Houses Program's implementation involved multiple phases and stakeholders. Despite a minimum EnerGuide 83 requirement, many homes could meet this by installing heat pumps, making the program function as a heat pump initiative. The program is advised to raise the EnerGuide level to 85 or 90 over time or shift to direct incentives for specific measures to improve cost-effectiveness and efficiency.

Program Finding Recommendation New NH-F3. NH-R3. Houses Despite the increased awareness about NH in 2010 from newspaper Continue to build awareness through marketing to homeowners in Program ads or stories (cited by homeowners regarding wh...

AI summary The New Houses Program (NH) received feedback indicating that while awareness increased in 2010, more marketing is needed. Homeowners participated due to energy cost savings, and builders were motivated by energy efficiency benchmarks and market demand. Marketing should continue to emphasize energy savings and the EnerGuide label.

system were not used (i.e., incentives for specific measures mentioned in NH-R1 were used instead), this would not be an option. NH-F6. NH-R6. Aside from the HOT 2000 reports and EnerGuide rating, builders The NH program should develop an...

AI summary The text discusses challenges faced by builders in the Nova Scotia Home Energy Program (NH), including confusion over program changes, lack of clear information and training, and uncertainty regarding support for the HOT2000 report. Builders expressed a need for better education, marketing, and clarity on program requirements.

Program Finding Recommendation New NH-F9. NH-R9. Houses Builder training from Nova Scotia Labour & Workforce Development ENSC could work with trainers at Nova Scotia Labour & Workforce Program did not make clear that NH is an alternative t...

AI summary The New Houses Program faced challenges with builder training, audit timing, and interpretation of energy reports. Recommendations include improving communication and providing additional training to ensure program effectiveness.

rating or energy consumption of program homes. NH-F15. NH-R15. All homes that entered the program in 2010 had to adhere to Nova The code upgrade baseline home (EnerGuide rating of 80) and the Scotia‘s new residential energy code and achiev...

AI summary The document discusses the evaluation of 2010 Demand Side Management (DSM) programs in Nova Scotia, focusing on the energy consumption and EnerGuide ratings of homes participating in the program. It highlights that homes entering the program in 2010 had to meet the new residential energy code and achieve a minimum EnerGuide rating of 80.

NMR Evaluation of 2010 DSM Programs Executive Summary Page 31 Program Finding Recommendation New NH-F16. NH-R16. Houses Some builders and homeowners were participating in the program Consider revising the program objectives and components...

AI summary The evaluation of the 2010 New Houses Program identified that some participants received rebates for pre-planned energy efficiency measures, and that transferring rebates to builders helped reduce upfront costs. However, administrative costs were high, and builders lacked sufficient incentives to ensure program effectiveness.

Program Finding Recommendation EnerGuide EEH-F10. EEH-R10. Existing Among the most important reason mentioned for having homes Promotions for the new program should emphasize to customers Houses evaluated by an Energy Advisor were that res...

AI summary The evaluation of the Existing Houses Program highlights that participants valued energy bill savings and home efficiency insights. However, cost was a barrier to implementing recommended upgrades. Comfort improvements were widely noted, suggesting additional benefits beyond energy savings.

Program Finding Recommendation Appliance ARR-F14. ARR-R14. Retirement The appliance replacement participant identified two areas of Any future program should make sure that participants can pay for & Replace- dissatisfaction with the progr...

AI summary The Appliance Replacement Program faced participant dissatisfaction due to payment method limitations and delayed rebate processing. The program was also limited in scope as a pilot and relied on cold calls for promotion. Recommendations include allowing flexible payment methods, timely reimbursements, and exploring opportunities in the multi-family sector.

................................................... 43 5.5.1 Applying the Rebates ............................................................................................................................. 43 5.5.2 Rebate Processing and...

AI summary The text outlines various sections related to rebate application, processing, and verification, as well as program awareness and CFL purchase motivations and behaviors. It includes subsections on on-site visits, Energy Star awareness, and barriers to CFL purchases.

NMR TABLE 5-1: SAMPLE SIZE AND SAMPLING ERROR ..................................................................................... 42 TABLE 5-2: LEVEL OF FAMILIARITY WITH ENERGY STAR™[][] .....................................................

AI summary The text lists various tables related to energy efficiency programs, including customer awareness, purchasing behavior, and barriers to adopting CFLs (Compact Fluorescent Lamps) and energy-efficient products. The data spans different years and focuses on program participation and knowledge of energy labels.

difficult for the PD program to have these other retail products provide anywhere near the energy savings that were derived from the CFLs. Under these circumstances, NMR believes that the PD program should consider the following steps to h...

AI summary NMR suggests steps to mitigate the impact of removing regular CFLs from the PD program, including focusing on specialty CFLs, incandescent bounty programs, LED rebates, consumer education, and promoting energy-efficient appliances. The evaluation of the program's free ridership highlights limitations in rebate timing and the net-to-gross ratio for certain products.

residential customers said they used CFLs.8 Therefore, the CFL component of the PD program aims to encourage customers to ―think beyond the mini-twister‖ and learn that there are specialty CFL bulbs for almost every application in the hous...

AI summary The PD program aims to encourage residential customers to use ENERGY STAR-qualified CFLs by offering incentives through retail partnerships. In 2010, the program shifted strategies to provide discounts for all ENERGY STAR-qualified CFLs, regardless of type or pack size, and worked with retailers to promote in-store marketing and educational events.

ocessing required since retailers can provide one invoice for all POS rebates. The PD program provides coupons for stores where discounts cannot be automatically rung up at the cash register.  Customer education and outreach. The PD progr...

AI summary The Power Down (PD) program uses coupons and marketing to promote energy-efficient lighting, particularly CFLs. It collaborates with retailers and uses various outreach methods to raise awareness and encourage purchases. The program assumes that marketing efforts will lead to increased sales and installations of energy-efficient products.

 Installation. The CFLs purchased through the program will be installed in residential homes in Nova Scotia.  Availability of CFLs. The above strategy and projections for uptake are based on retailers having sufficient CFL bulbs availabl...

AI summary The PD program aims to promote the installation of energy-efficient CFLs in Nova Scotia homes through retailer partnerships and customer outreach. Key barriers include awareness, saturation of CFLs, and retailer engagement. Short-term outcomes include discounted CFLs, customer awareness, and energy savings.

1.2.1 F&C: Program Theory The program logic model and program theory for the PD program was revised for 2010. The program theory and logic model for the F&C components are included below. Program Background The F&C component of the PD prog...

AI summary The F&C component of the PD program aims to install energy-efficient fixtures and controls in every home in Nova Scotia. The program works with retailers to provide discounts and educational materials to promote energy efficiency. Incentives are offered at the point of sale to reduce the cost of purchasing energy-efficient products.

lack of interest in or knowledge of the program could lead to poor participation by retailers and poor sales of qualified fixtures and controls. Short-Term Outcomes  Discounted fixtures and controls available at participating retailers. A...

AI summary The Power Down program aims to increase participation in energy efficiency by offering discounts on qualified fixtures and controls through retailers. Outreach and marketing efforts ensure customer awareness, leading to purchases and energy savings. Retailers are trained to promote the program, and customers benefit from reduced bills.

fixtures and controls in their homes. NMR Evaluation of 2010 Power Down Program Page 3 Mid-Term Outcomes  Participants are more knowledgeable about energy efficiency. Participants gain first-hand understanding about the benefits of purcha...

AI summary The evaluation of the 2010 Power Down Program highlights mid-term and long-term outcomes, including increased participant knowledge, comfort, and demand for energy-efficient equipment, as well as improved availability and standardization of energy-efficient products in the residential market.

1.3 APP: Program Description The Appliance Rebate portion (APP) of the 2010 Nova Scotia Power Down (PD) program began on October 1st 2010 and ran through the end of December 2010. The program was administered by the implementation contract...

AI summary The Appliance Rebate Program (APP) of the 2010 Nova Scotia Power Down (PD) program aimed to achieve energy savings through rebates for ENERGY STAR appliances. Initially targeting chain retailers, it was expanded to include independent retailers after protests. The program exceeded its targets, with over 2,000 refrigerators and washers sold, partly due to the extension into December.

tion NMR Evaluation of 2010 Power Down Program Page 49 5.9 CFL Purchase Motivations 5.9.1 Participants and Non-participants When asked their reasons for purchasing CFLs during the program period, almost two out of three 2010 participants (...

AI summary The 2010 Power Down Program evaluation found that 63% of participants purchased CFLs primarily to save energy, with 17% motivated by the need to replace bulbs. Non-participants also cited saving energy as their main motivation (74%), though fewer purchased CFLs during the program period.

57 55 65 Average # of CFLs Installed 11.1 13.3 13.9 5.11 CFL Purchase and Use Behaviors 5.11.1 Quantities of CFLs Purchased Table 5-13 shows the estimated number of CFLs purchased by participants and non-participants during October and Nov...

AI summary The text discusses the purchase and use behaviors of CFLs during October and November 2010, highlighting that participants in the program purchased significantly more CFLs than non-participants, with participants averaging nearly ten times as many purchases.

0.46 0.62 .61 0.82 0.56 0.61 Total 268 391 696 487 336 732 5.11.2 In-Service Rate Table 5-20 summarizes participant installations of CFLs purchased during the program period. We asked participants how many of the CFLs they had purchased du...

AI summary The document discusses the installation rate of compact fluorescent lamps (CFLs) purchased by program participants. 83% of CFLs were in-service, with 17% never installed and less than 1% removed. Participants planned to install 55% of uninstalled CFLs within the next year, showing a slight increase from previous years.

en and the other participant said that the bulbs had not worked in a touch lamp. One of these participants subsequently threw the bulbs away, while the other had put them away in storage. (Table 3-14) Table 5-21: CFLs Installed and Later R...

AI summary Participants in the Power Down Program reported issues with CFLs, including bulbs not working in touch lamps, breaking, burning out, and not being bright enough. Some bulbs were stored, while others were thrown away or returned to stores. The data is presented in Table 5-21.

NMR Evaluation of 2010 Power Down Program Page 63 5.12 Satisfaction Both participants and non-participants exhibited high levels of satisfaction with the installed CFLs. More than nine out of ten participants and non-participants (95% and...

AI summary The 2010 Power Down Program saw high satisfaction levels among both participants and non-participants with installed CFLs, though satisfaction with CFLs decreased from 2008 to 2010. A small number of participants and non-participants reported dissatisfaction, citing issues such as bulb burnout and light preference.

non-participants reported that the CFLs had burned out, one participant said they did not like the delay in the CFLs coming on, and one non-participant said they did not like the light (Table 3- 21). Table 5-29: Satisfaction with CFLs – 20...

AI summary The text discusses participant and non-participant feedback on CFLs, noting issues such as burnout, delayed activation, and dissatisfaction with the light. A table provides satisfaction statistics from 2010, with participants and non-participants reporting varying levels of satisfaction.

ants were more likely to have higher incomes and own their homes. In 2010, participants (96%) were significantly more likely than non-participants (83%) to own their homes. (Table 5-32) Table 5-32: Home Ownership Status – 2010 Non- Total P...

AI summary The text presents data on home ownership among participants and non-participants in a program, showing that participants were more likely to own their homes compared to non-participants in 2010, with similar trends observed in 2008 and 2009.

Page 65 The majority of participants (83%) and non-participants (86%) lived in a single family detached home. (Table 5-34) Table 5-34: Type of Residence – 2010 Participants Non-Participants Total (Weighted) Census Sample size 70 70 140 376...

AI summary The majority of participants and non-participants in the study lived in single-family detached homes, with 83% of participants and 86% of non-participants living in this type of residence. The data is presented in Table 5-34, which also includes information on other types of residences.

Table 5-35: Type of Residence – 2008 and 2009 2008 2009 Non- Total Non- Total Participants Participants (Weighted) Participants Participants (Weighted) Census Sample size 60 70 130 69 69 138 376,845 σ Single family detached 90% 70% 73% 93%...

AI summary The table provides data on the type of residence for participants in 2008 and 2009, showing a high percentage of single-family detached homes and low percentages for other housing types such as semi-detached, townhouses, and apartments. The data includes sample sizes, weighted totals, and census population figures.

29 NMR Evaluation of 2010 Power Down Program Page 67 Table 5-39: Annual Income – 2008 and 2009 2008 2009 Non- Total Non- Total Participants Participants (Weighted) Participants Participants (Weighted) Census Sample size 50 57 107 53 53 106...

AI summary The text provides data on the annual income distribution of participants and non-participants in the 2010 Power Down Program, comparing it with data from 2008 and 2009. It also notes that most participants and non-participants lived in their homes year-round.

. The additional rebates offered ranged from $3 to $15; again, the percentages shown for the additional rebates are based on the small number of interviewees that answered these questions. (Table 6-8) Table 6-8: Whether Other Rebates were...

AI summary The text discusses the range of additional rebates offered during the 2010 Power Down Program, ranging from $3 to $15. The percentages of participants who received these rebates are based on a small number of interviewees. Table 6-8 provides data on the distribution of rebates across different product categories and sources.

12% NMR Evaluation of 2010 Power Down Program Page 81 6.6 Retailer Characteristics Over one-half of the retailers interviewed had 50 or more full-time equivalent employees at their location; fewer than one in five had less than 20 employee...

AI summary The text discusses the characteristics of retailers participating in the 2010 Power Down Program, including the number of full-time equivalent employees and the length of time stores have been at their current locations.

ontractor‘s program manager. Additionally, during the course of the evaluation, NMR had numerous discussions with these program staff regarding various aspects of program administration and delivery. 7.2 Program Goals and Design The Applia...

AI summary The 2010 Nova Scotia Power Down program (PD) included an Appliance Rebate portion (APP) aimed at achieving energy savings through ENERGY STAR appliances. The program was initially offered to chain retailers but later expanded to include independent retailers after protests. Rebates exceeded projections, with sales extending into December.

nd November. Although the program was expanded to include independent retailers and extended to December, the program targets remained the same. In the in-depth interview, the program manager at the NMR Evaluation of 2010 Power Down Progra...

AI summary The 2010 Power Down Program was expanded to include independent retailers and extended until December, but its targets remained unchanged. The program's budget was adjusted to accommodate these changes. The evaluation highlights that even without the expansion, the program was likely to exceed its targets based on sales data from one retailer. The document also discusses rebate processing and retailer participation, with most store managers being familiar with stocking patterns and sales trends of rebated items.

sold an overall average NMR Evaluation of 2010 Power Down Program Page 84 of 54% of refrigerators and 61% of clothes washers that were qualifying models later rebated by the program. During the program period (September to December for cha...

AI summary The text evaluates the 2010 Power Down Program by analyzing the percentage of qualifying refrigerators and clothes washers sold by chain and independent retailers during and after the program period. Retailers reported varying rates of qualifying models sold and rebated, with estimates differing across time periods and retailer types.

t to customers‘ purchasing decisions to buy ENERGY STAR clothes washers, while two out of five stated that the rebate had not been important to the purchase decision for clothes washers. ( Table 7-7) Table 7-7: Importance of Program Rebate...

AI summary The text discusses customer purchasing decisions influenced by rebates for ENERGY STAR appliances, with mixed results. Most retailers reported no barriers to participating in the program, though some noted challenges like confusing signage or initial exclusion of independent retailers.

Most Important Concern Independent Retailers Sample size 1 Reimbursements for discounts 1 Three out of four independent retailers stated that the most important reason for participating in the program was to be competitive, with the remain...

AI summary Independent retailers participating in the Power Down Program primarily cited competitiveness and sales growth as key reasons for participation. Only a few made changes to their store practices, such as adjusting stocking, appliance placement, or advertising.

Page 94 The vast majority of respondents (14 out of 15) responded that, overall, they were either very satisfied or satisfied with the Power Down program. (Table 7-21) Table 7-21: Overall Satisfaction with Program Independent Chain Retaile...

AI summary The Power Down program received high satisfaction ratings, with 14 out of 15 respondents indicating they were either very satisfied or satisfied with the program, as shown in Table 7-21.

dissatisfied Dissatisfied Very dissatisfied When asked to indicate their level of satisfaction with specific aspects of the Power Down program, the majority of chain retailers were either satisfied or very satisfied with program marketing...

AI summary The evaluation of the 2010 Power Down program indicates that most chain and independent retailers were satisfied with aspects such as program support, items covered, and rebates. However, independent retailers expressed dissatisfaction with marketing and advertising due to inadequate materials and preparation, likely due to their delayed participation in the program.

Slightly fewer than one-half of the independent retailers (2 out of 5) had between five and nine employees, while slightly more than one-half (3 out of 5) and between 20 and 49 employees. (Table 7-27) Table 7-27: Number of Full Time Equiva...

AI summary The text provides data on the number of employees and years at current locations for chain and independent retailers. It notes that independent retailers have been at their locations significantly longer than chain retailers. The data is presented in tables and relates to the evaluation of the 2010 NSPI Power Down Program.

1. Yes 2. No 3. DK/Refused [IF AB1=4 OR 5 AND AB2.A = 2 OR 3 and AB2.B = 2 OR 3 (Not familiar with any type of CFL at all) THEN GO TO D1] PB. PURCHASES OF BULBS PB2b1a. [ASK IF AB1 = 1, 2, OR 3 OR AB2.A=1 or AB2.B=1] Between October 1st an...

AI summary The text outlines a survey question related to the purchase of compact fluorescent light bulbs (CFLs) between October 1st and November 30th, 2010, and includes instructions for recording the number of bulbs purchased based on pack sizes. It also references the Nova Scotia Power Down program.

_ PB2b1a9. Number of nine-pack CFLs PB2b1a10. Number of ten-pack CFLs PB2b1a11. Number of eleven-pack CFLs PB2b1a12. Number of twelve-pack CFLs [PROGRAMMING NOTE: CALCULATE THE TOTAL NUMBER OF INDIVIDUAL CFL BULBS PURCHASED FROM THE DIFFER...

AI summary The text contains forms and instructions for collecting data on the purchase of compact fluorescent light (CFL) bulbs, including ENERGY STAR-qualified bulbs, as part of the Nova Scotia Power Down program during October and November 2010. Respondents are asked to report the number of bulbs purchased in various pack sizes.

RGY STAR CFLs PB2b1b6. Number of six-pack ENERGY STAR CFLs PB2b1b7. Number of seven-pack ENERGY STAR CFLs PB2b1b8. Number of eight-pack ENERGY STAR CFLs PB2b1b9. Number of nine-pack ENERGY STAR CFLs PB2b1b10. Number of ten-pack ENERGY STAR...

AI summary The document contains a series of questions related to the number of ENERGY STAR CFL bulbs purchased in different pack sizes throughout 2010, with instructions on how to count and record the total number of bulbs purchased by households. It includes a reference to the Nova Scotia Power Down program and instructions for handling responses.

2B2B12 SERIES. 999=DON’T KNOW] PB2B2B. RECORD NUMBER OF ENERGY STAR CFL BULBS— JANUARY – DECEMBER 2010 _ [CHECK: PB2B2b >= PB2B1b] Purchases by pack size of ENERGY STAR CFLs January-December 2010: PB2b2b1. Number of single CFL bulb packs P...

AI summary The document contains a series of data collection fields related to the purchase of ENERGY STAR CFL bulbs under the 2010 NSPI Power Down Program, including pack sizes and programming notes for data calculation and survey flow control.

F PB2b1a=0 OR DON’T KNOW THEN SKIP TO NP1a] NMR Evaluation of 2010 NSPI Power Down Program Page B9 PB2e. Were any of [Insert value from PB2B1A] CFLs that you purchased in October and November specialty CFL bulbs? Specialty compact fluoresc...

AI summary The text is a survey questionnaire related to the evaluation of the 2010 NSPI Power Down Program, focusing on the purchase of compact fluorescent light bulbs (CFLs), including specialty bulbs and reasons for purchase.

1. (Bulb is too bright) 2. (Bulb is not bright enough) 3. Don‘t like the overall quality of the light) 4. Don‘t like the color of the light—it is too [SPECIFY: _]) Function/Performance 5. (Delay in light coming on) 6. (Interference with ra...

AI summary The text outlines a survey about the installation and usage of CFL bulbs, including reasons for dissatisfaction with the bulbs and what users did with the bulbs they removed. It also includes a calculation for bulbs that were purchased but never installed.

ever installed. What is the main reason why the remaining [#C6] bulb(s) have never been installed at this address? [SINGLE MENTION, DON‘T READ] [IF ‗DON‘T KNOW‘ THEN GO TO #C8a] NMR Evaluation of 2010 NSPI Power Down Program Page B15 C7b-d...

AI summary The text is a questionnaire related to the installation of bulbs under the 2010 NSPI Power Down Program, asking respondents about reasons for uninstalled bulbs and their intended use.

you have yet to install do you plan on installing within the coming year? ENTER NUMBER OF BULBS _ [NOTE: IF #C2 (#installed) = 0, THEN SKIP to #C13 (Satisfaction)] Installed CFLs C10. Of the [INSERT #C2(number installed)] compact fluoresce...

AI summary The text contains survey questions about the installation of compact fluorescent bulbs (CFLs), including how many were installed, which rooms they were installed in, and what type of bulbs they replaced. It also asks for wattage information of replaced bulbs. The document references the Nova Scotia Power Down (PD) program.

er (Specify) C12c. [IF C12b= 1 OR 2] What was the wattage of the bulb(s) you replaced in [C11 ROOM]? (If there was more than one bulb, use the average wattage) ENTER AVERAGE WATTAGE C13. [IF #C2>0 (has CFLs installed) or #C3>0(has removed...

AI summary The text contains survey questions related to customer satisfaction with compact fluorescent light bulbs (CFLs) distributed through the Nova Scotia Power program. It asks about wattage of replaced bulbs, overall satisfaction, and reasons for dissatisfaction, including issues with light quality, function, and physical characteristics.

b is ugly 15. (Bulb is too heavy) 16. (Bulb contains mercury) 17. (Other [Specify _]) 18. Don‘t know NP. NON-PARTICIPANTS [ASK ONLY NON-PARTICIPANTS] NP1a. [IF PB2b2a 0 haven‘t purchased CFLs in past year}] Have you ever purchased a compac...

AI summary The text includes survey questions related to the purchase of compact fluorescent light bulbs (CFLs), including reasons for not purchasing them and reasons for purchasing them. It also references the 2010 NSPI Power Down Program and includes a section labeled 'NMR'.

1. (Bulb is too bright) 2. (Bulb is not bright enough) 3. Don‘t like the overall quality of the light 4. Don‘t like the color of the light—it is too [SPECIFY: _]) Function/Performance 5. (Delay in light coming on) 6. (Interference with rad...

AI summary The document outlines customer feedback on the 2010 NSPI Power Down Program, focusing on issues with compact fluorescent bulbs including brightness, quality, energy savings, and compatibility with fixtures. It also asks about future purchasing intentions and potential incentives to increase CFL adoption.

FY: ]) 10. Don‘ know NMR Evaluation of 2010 NSPI Power Down Program Page B22 CUSTOMER CHARACTERISTICS [ASK ALL RESPONDENTS] These final questions are asked for statistical purposes only. The information collected is strictly confidential....

AI summary This section of the document contains survey questions related to customer characteristics for the evaluation of the 2010 NSPI Power Down Program. The questions gather information on residence type, number of bedrooms, ownership status, electricity bill payment, occupancy status, household size, and age.

hat is your age? [DO NOT READ] 1. (18 to 24) 2. (25 to 34) 3. (35 to 44) 4. (45 to 54) 5. (55 to 64) 6. (65 or over) 7. (Refused) D8. What is the highest grade of schooling completed by the head of your household? [DO NOT READ] 1. (Less th...

AI summary The text consists of survey questions related to demographics and income, followed by a section about the Power Down Program from Nova Scotia Power, including a retail store manager questionnaire and contact information for NMR Group.

am from Nova Scotia Power. I1. [ IS BLANK THEN SKIP TO I2] Hello, may I please speak with [USE CONTACT NAME, IF AVAILABLE]? Contact available [SKIP TO Q1] 1 Contact currently unavailable [ARRANGE CALL BACK] 2 I2. According to our records,...

AI summary This text outlines a script used by NMR Group, engaged by Nova Scotia Power, to conduct an evaluation of the Power Down Program. The script includes steps for contacting a store representative and asking about their familiarity with stocking and selling rebatable products.

6. Provincial Government $ 7. City/Town/Municipality $ 8. Other $ 98. Refused 99. Don‘t know Q32. During the October-November program promotion period, how important would you say the rebate from the Power Down Program was to customers‘ de...

AI summary The text presents survey questions related to customer perceptions of the Power Down Program's rebate importance during the October-November promotion period and includes follow-up questions about ENERGY STAR refrigerator sales before, during, and after the promotion.

6. Provincial Government $ 7. City/Town/Municipality $ 8. Other $ 98. Refused 99. Don‘t know Q42. During the October-November program promotion period, how important would you say the rebate from the Power Down Program was to customers‘ de...

AI summary The text includes survey questions related to customer satisfaction with the Power Down Program, specifically focusing on the importance of rebates and overall satisfaction. It also asks for reasons for dissatisfaction, such as rebate size, paperwork, and program coverage.

]) 5. (No other reasons) 98. Refused 99. Don‘t know Q43c. Were there any other reasons you were dissatisfied? [PROBE FOR SPECIFIC REASONS. ACCEPT MULTIPLE] 1. (Too much paperwork) 2. (Rebates were too small) 3. (Not enough items covered by...

AI summary The text includes survey questions and response options related to customer satisfaction with the Power Down program, focusing on aspects such as marketing, support, communications, and rebates. Respondents were asked to indicate dissatisfaction and provide specific reasons for their dissatisfaction.

promotion period, besides the Power Down program rebates, were there any other rebates provided on refrigerators? 3. Yes 4. No 8. Refused 9. Don‘t know Q36B. [IF Q36A=YES]: Who offered the rebates and what was the value of the rebates? 9....

AI summary The text includes survey questions about rebate programs for refrigerators during the Power Down Program promotion period, specifically asking about the importance of rebates in influencing customer purchases of ENERGY STAR refrigerators. The questions are part of an evaluation of the 2010 NSPI Power Down Program.

Down program or the available rebates in any way? [Probe: flyers, newspaper ads, radio, tv, circulars, posters, in-store signage, shelf-talkers, direct mail, etc.] a. Why or why not? 14. During the past year that is between January and Oct...

AI summary The text contains a series of questions aimed at understanding how retailers promoted and processed rebates under the Power Down program, including media used, frequency of advertising, and rebate presentation methods to customers.

 Transfer of understanding. Multi-residential unit owners will remember the energy and bill savings they realized from participating in the program and consider energy efficient options when making decisions to purchase other energy using...

AI summary The document outlines program barriers, short-term and mid-term outcomes of an energy efficiency initiative targeting multi-residential units. It highlights challenges such as program timing and staff capacity, and discusses benefits like energy savings, bill reductions, and environmental improvements from replacing inefficient appliances.

. In contrast, the pickup contractor voiced expressed concerns about the low density of population in Nova Scotia and the costs of managing routes where there can be long distances between residences. 4.2.3 Appliance Replacement Program Sc...

AI summary The document discusses concerns raised by a pickup contractor regarding the low population density in Nova Scotia and the high costs of managing routes with long distances between residences. It also highlights challenges faced by program delivery staff in implementing the Appliance Replacement Program, such as difficulties in reaching property managers during the summer and budget constraints for replacements.

e 4-22). More than two out of three respondents had been using the freezers (72%) for over ten years and nearly three out of five respondents had been using the dehumidifiers (57%) for over ten years. Table 4-22: Length of Use for Freezer...

AI summary The text presents data from Table 4-22, which shows the length of use for freezers and dehumidifiers among respondents. Over 70% of freezer users and nearly 60% of dehumidifier users had been using the appliances for over ten years.

come under $50,000 per year and over two-fifths reported an annual household income of $50,000 per year or higher. About one-fourth (27%) of the respondents refused to answer the question. (Table 5-9) Table 5-9: Household Income All Respon...

AI summary The text discusses household income distribution among 70 respondents, with over half earning $50,000 or more annually. It also describes a company involved in the Appliance Replacement program, which manages multiple apartment buildings but lacks dedicated staff for energy efficiency.

_) 98. (Don‘t know) 99. (Refused) DEMOGRAPHICS [D Series] These final questions are asked for statistical purposes only. The information collected is strictly confidential. D1. What type of residence do you live in? [READ RESPONSES 1-7, th...

AI summary This section contains demographic questions for a survey, asking about residence type, number of bedrooms, ownership status, electricity bill payment, home occupancy, household size, and age. The questions are for statistical purposes only and are strictly confidential.

20. Are there any factors inhibit your ability to effectively perform any part of the program delivery process? IF YES: What are they? How can these be addressed? What impact do you think addressing them will have on your effectiveness and...

AI summary The text outlines a series of questions aimed at assessing the effectiveness of a program delivery process, focusing on customer awareness, participation, and satisfaction with the Appliance Retirement program. It also explores barriers to program delivery, areas for improvement, and customer complaints or dissatisfaction.

f yes, what was involved? If yes, how frequent is this? 29. How satisfied do you think customers are overall with the program? What feedback have you received from customers once the new appliances have been installed and the old appliance...

AI summary The evaluation discusses customer feedback on the appliance replacement program, noting requests for different fridge sizes and customer satisfaction. It also highlights program strengths and weaknesses and invites further improvements.

NMR Evaluation of 2010 Existing Houses Program Page III

AI summary The document evaluates the 2010 Existing Houses Program, focusing on its effectiveness and outcomes. It provides an overview of the program's goals, implementation, and impact on energy efficiency in residential properties.

 Skills and equipment. Delivery Agents have the equipment, tools and skills required to complete evaluations of participating homes or they can contract for such services.  Understanding of savings. Homeowners will understand the energy...

AI summary The text outlines key aspects of a home energy efficiency program, including the skills and resources required for successful implementation, the expected energy and financial savings for participants, and potential barriers such as lack of awareness, cost concerns, and training needs. It also highlights short-term outcomes like increased participant awareness.

5 0% Don‘t know 25% Program Influence Score = maximum of FR5a, FR5b, or FR5c. NMR Evaluation of 2010 Existing Houses Program Page 15

AI summary The document evaluates the 2010 Existing Houses Program, focusing on its influence score, which is determined by the maximum value among FR5a, FR5b, and FR5c. The evaluation appears to be part of a broader assessment of program effectiveness.

of FR5a, FR5b, or FR5c. NMR Evaluation of 2010 Existing Houses Program Page 15

AI summary This text refers to the evaluation of the 2010 Existing Houses Program, indicating that the document is discussing the assessment of a residential energy efficiency initiative.

that most people had heard about the program through word-of-mouth. Other ways that customers frequently mentioned finding out about the program were though the Internet (14%) and the newspaper (10%). Table 3-2: How Customers Learned About...

AI summary The text discusses how customers learned about a program, with word-of-mouth being the most common method, followed by the Internet and newspaper. The data is presented in a table comparing 2009 and 2010 responses.

Table 3-16: Change in Comfort Noticed Change in Comfort Levels 2009 2010 Sample size 22 65 Yes 86% 89% No 9 8 Don‘t know 3 Refused 5 2009 2010 (multiple (multiple Changes Noticed response) response) Sample size 19 59 Even temperatures thro...

AI summary The table presents data on changes in comfort levels noticed by participants in 2009 and 2010. The majority of respondents reported noticing a change in comfort, with significant percentages noting improvements in even temperatures and fewer drafts, though some aspects like affordability and convenience showed lower percentages.

icipants on the program impacts. In 2010 and 2009 over one-half of all participants reported that their electric bill had decreased and they were very satisfied with the economic savings. (Table 3-17) Table 3-17: Impacts of the Program Tim...

AI summary The program's impacts on participants' electric bills were analyzed in 2009 and 2010. Over half of participants reported a decrease in their bills and expressed high satisfaction with the economic savings. The data shows varying levels of satisfaction and changes in bill amounts over time.

46α 3.9 Demographics The overwhelming majority of the 2010 respondents (93%) were likely to live in single family homes (Table 3-20) with at least three bedrooms (93%). (Table 3-21) Table 3-20: Type of Residence 2009 2010 Sample size 23 70...

AI summary The 2010 EnerGuide for Existing Houses Program survey indicates that most respondents (93%) lived in single-family homes with at least three bedrooms. Additionally, 61% of 2010 respondents had an annual income of at least $50,000, a decrease from 74% in 2009.

EnerGuide for Existing Houses Program Page A1 Appendix A Participant Survey NSPI – EnerGuide for Existing Houses Program – Participant Survey Hello may I please speak with [INSERT NAME]? 1 Yes [GOTO INTRODUCTION] 2 No [SAY ―Perhaps you can...

AI summary The text introduces a participant survey for the EnerGuide for Existing Houses Program, conducted by NMR Group on behalf of Nova Scotia Power and Conserve Nova Scotia. It begins with a phone call script to identify and confirm participation in the program.

the EnerGuide for Existing Houses program from Nova Scotia Power and Conserve Nova Scotia. 1. We understand you participated in the EnerGuide for Existing Houses rebate program. Is that correct?

AI summary The text references participation in the EnerGuide for Existing Houses rebate program by Nova Scotia Power and Conserve Nova Scotia, and asks if the individual participated in the program.

1 Yes [CONTINUE] 2 No [PROMPT: ―Are you sure? Someone would have come to your house to evaluate the energy efficiency of your home and sent you a report telling you about upgrades you could make to your home to improve its energy efficienc...

AI summary The text outlines a survey process for participants in the EnerGuide for Existing Houses rebate program, aiming to gather feedback to improve the program and other services. It includes prompts for respondents and procedures for handling various responses.

ry dissatisfied with your experience with that specific aspect of the program. V.Satisf Satisf Neither Dissat V.Dissat DK/Ref 10a. The First Energy Audit Overall 1 2 3 4 5 9 This was the first audit of your home's energy use that identifie...

AI summary The text presents a survey section related to customer satisfaction with energy audit processes and rebate programs. It includes questions about the first and final energy audits, scheduling, information provided, and rebate satisfaction. The survey aims to gather feedback on the effectiveness of energy efficiency initiatives.

2: Do you plan to install any of the other recommended upgrades in the future? IF ALL Q0a thru l ≠ 1 OR Q14 = 2, 8, 9: Do you plan to install any of the recommended upgrades in the future? 1. (Yes, plan to implement all of the recommended...

AI summary The text includes a questionnaire asking about future installation plans for recommended energy upgrades, followed by a reference to an evaluation of the 2010 EnerGuide for Existing Houses Program. The questionnaire is part of a regulatory proceeding related to energy efficiency and customer programs.

9. (Refused) >SKIP TO Q19 NMR Evaluation of 2010 EnerGuide for Existing Houses Program Page A7 17. Which of the following recommended upgrades do you plan to install in the future? [ASK FOR EACH ITEM IN Q15a THRU Q15l = 1 AND Q0a thru l≠1]...

AI summary The document presents a survey asking respondents about their plans to install various energy efficiency upgrades, including heat pumps, electric thermal storage systems, and insulation, as well as the timing of these installations.

f electric space or water heating upgrades that may have been recommended by the Energy Advisor for your home. For each one, can you please tell me if that upgrade was recommended for your home? [1 = YES, RECOMMENDED, 2 = NO, NOT RECOMMEND...

AI summary The text asks respondents to indicate whether specific electric space or water heating upgrades recommended by an Energy Advisor for their home were suggested, with options to confirm, deny, or indicate refusal or lack of memory.

j. (High efficiency ductless mini split heat pump) k. (Electric water heater tank insulation) l. (Electric water heater exposed pipe insulation) 22. I am now going to read you a list of electricity related upgrades that, according to our r...

AI summary The text lists various electricity-related home upgrades and asks the respondent to confirm if they were installed. It includes a list of heat pumps, water heater insulation, and other energy-efficient technologies. The document is part of an evaluation of an energy efficiency program.

98 (Refused) 24. Are there any other reasons you‘re not planning to implement these recommended measures in your home? [PROBE FOR SPECIFIC REASONS; MULT RESPONSE; SAME LIST AS Q0] ASK Q25 and Q26 IF Q0=8 OR Q24=8 AND FOR ANY ITEM IN Q21a t...

AI summary The text outlines survey questions related to residential energy efficiency upgrades, including reasons for not implementing recommended measures and future plans for installation. It includes multiple response options and timeframes for installation.

water heater tank insulation) 10. (Yes, planned to install water heater exposed pipe insulation) 11. (NO) 12. (Don‘t know) 13. (Refused) FR2. Before your initial energy audit, had you contacted any contractors about any of the electric spa...

AI summary The text contains survey responses and questions related to the EnerGuide for Existing Houses Program, including participant actions and financial considerations. It asks about energy efficiency upgrades, contractor consultations, and the impact of incentives on budgeting.

ades that were not covered by the program that you would like to have had covered through the program? 1. (Yes) 2. (No) 8. (Don‘t know) 9. (Refused) 38. [IF Q37 = 1] Which energy efficiency upgrades would you like to have covered by the pr...

AI summary The text includes survey questions related to the EnerGuide for Existing Houses program, asking respondents about energy efficiency upgrades they would like to have covered, recommendations for program improvements, and demographic characteristics of participants. The survey is part of an evaluation of the 2010 EnerGuide program.

residence 2. Seasonal / vacation home 7. (Other Specify _) 8. (DK/RF) 44. Including yourself, how many people live in this residence on a full-time basis? Number of people: [NOTE: DON‘T ALLOW ZERO FOR A RESPONSE] 45. What is your age? [DO...

AI summary The text contains survey questions related to household characteristics, including residence type, number of occupants, age, education, income, and gender. It is part of an evaluation of the 2010 EnerGuide for Existing Houses Program.

ll need to be made to the program? 24. Are there any other program issues we have not discussed that you would like to mention? 25. We are planning on conducting interviews with [below] are there any other individuals or groups we should s...

AI summary The text outlines a set of questions for an interview guide related to the EnerGuide for Existing Houses program, focusing on program issues, stakeholders, and delivery agents. It also references an evaluation of the 2010 EnerGuide program.

Date: Name: Organization: Introduction: [This interview should take about 30 minutes] Your comments are confidential. By the way, if I ask you about areas you don‘t know about, please feel free to tell me and we will move on. For transcrip...

AI summary This document outlines an interview protocol for gathering information about the EnerGuide for Existing Houses Program. It includes questions about organizational responsibilities, training, goals, and stakeholder interactions related to the program.

IF YES: Why is it that you are the manager for the Existing Houses program but have a separate program manager for the New Houses program? To what extent does handling the management and communications for the Existing Houses program impac...

AI summary The text consists of a series of questions directed at a program manager regarding their role in managing the Existing Houses program, interactions with other organizations, challenges in communication and collaboration, payment processes, and the impact of the EnerGuide for Existing Houses Program on their organization's business.

on to Conserve Nova Scotia? To Nova NMR Evaluation of 2010 EnerGuide for Existing Houses Program Page B6

AI summary The document evaluates the 2010 EnerGuide for Existing Houses Program, focusing on its effectiveness in promoting energy efficiency in residential buildings.

additional electric measure rebates from Nova Scotia Power? 34. How does the pre-retrofit evaluation serve the customers‘ needs? How often does the information provided confirm what they already know about their homes? How often does it le...

AI summary The text includes a series of questions about customer satisfaction and barriers to participation in a residential energy efficiency program, as well as a reference to an evaluation report on a low-income households program submitted to Efficiency Nova Scotia Corporation.

ncies of time and travel expenses. LIH-F3. LIH-R3. One in three respondents (34%) to the participant survey reported first Consider increasing targeted media advertising of the learning about REAP from outreach activities: a letter (19%) o...

AI summary The evaluation of the Low Income Households Program (LIH) highlights that most participants learned about the Residential Energy Affordability Program (REAP) through outreach activities, such as letters and direct telephone contact. There is a suggestion to increase targeted media advertising to improve awareness. Participants were motivated by energy savings and financial benefits, with some skepticism about the program being free.

Program Outreach and Marketing (continued) Finding Recommendation LIH-F5. LIH-R5. Participation in the program resulted in 40% of the respondents Prospective participants should be made aware of the reporting a reduction in their energy bi...

AI summary The program has led to significant energy bill reductions, with 40% of participants reporting savings and an average monthly saving of $42. Most participants were satisfied with the savings and comfort improvements. Nearly all would recommend the program, though word-of-mouth was not a common source of awareness.

1.1 Program Description The 2010 Low Income Housing (LIH) program was administered by Conserve Nova Scotia (CNS),4 which called it the Residential Energy Affordability Program (REAP); and was funded by CNS, the DSM Administrator, Natural R...

AI summary The 2010 Low Income Housing (LIH) program, administered by Conserve Nova Scotia (CNS) and known as the Residential Energy Affordability Program (REAP), aimed to assist lower-income homeowners in Nova Scotia with energy efficiency upgrades. The program was funded by CNS, the DSM Administrator, Natural Resources Canada, and ecoNova Scotia. Administrative changes included the addition of an Outreach Agent, the reduction of Delivery Agents, and the use of third-party inspections.

ocation of the REAP funds. The regions were:  Western region including the Lunenburg, Queens, Shelburne, Yarmouth, Digby, Annapolis and Kings counties;  Central region including the Halifax Regional Municipality and Hants county;  North...

AI summary The REAP program funds energy efficiency measures in low-income homes across Nova Scotia, targeting older homes in specific regions. Conserve Nova Scotia will shut down in 2011. The program includes building envelope and water-saving measures, with eligibility restrictions based on heating type and location.

1.1.1 Program Theory Program Background The LIH program is a Resource Acquisition program. As a Resource Acquisition program, LIH‘s primary goal is to increase the energy efficiency levels of low-income customer-owned households in Nova Sc...

AI summary The LIH program aims to increase energy efficiency in low-income households through whole-house upgrades. Scope I and II measures are implemented, with Scope I funded only for electrically heated homes. Outreach agents and community organizations help identify eligible participants, and contractors conduct evaluations and prepare renovation plans.

a detailed renovation plan including photographs of areas of homes requiring upgrades and the proposed costs for each upgrade for those homes considered to have enough potential for energy efficiency upgrades. Once CNS has approved the ren...

AI summary The REAP program involves detailed home renovation plans, contractor implementation, homeowner education, and final EnerGuide evaluations. CNS recruits delivery agents and trains energy evaluators. Referrals come from DCS and SNSMR, and outreach agents conduct province-wide recruitment.

 Pre-Retrofit Evaluation. The Delivery Agents contact homeowners, collect signed waivers, and conduct an EnerGuide for Houses evaluation. The Delivery Agents then prepare a detailed renovation plan including photographs of areas of homes...

AI summary The process outlines steps for a home retrofit program, including pre-retrofit evaluations, renovation plan approvals, retrofit activities, educational discussions, verification of installed measures, quality control, and data collection. Program assumptions include the adequacy of outreach sources, delivery agents, and training.

ngs estimates for energy efficiency improvements.  Increased awareness of the LIH program in Nova Scotia low-income population. Through word-of-mouth and other channels, awareness of the LIH program and its benefits spreads among the low-...

AI summary The document outlines the outcomes of the Low Income Households (LIH) Program in Nova Scotia, emphasizing increased awareness, receptivity, and contractor participation. Long-term outcomes include sustained energy savings, reduced bills, improved economic well-being, and emission reductions.

0 0 5000 10000 15000 20000 25000 30000 35000 -1 -2 -3 Y Hat NMR Evaluation of 2010 Low Income Households Program Page 15 When heteroscedasticity is present, the Ordinary Least Squares (OLS) regression approach to establishing the relations...

AI summary The text discusses the use of Weighted Least Squares (WLS) regression to evaluate the 2010 Low Income Households Program, estimating average savings of 1,044 kWh/year with a 90% confidence interval of ±220 kWh. The results were not statistically different from those obtained using the PRISM method.

sumption, the LIH program is higher than the PECO study (5.6% and 7.4%) but less than the 2010 CT Low Income study (12.4%), which were the only two studies identified that provided such a benchmark. Table 2-9: Comparison of Savings to Othe...

AI summary The document compares the savings of the LIH program with other jurisdictions. The LIH program's savings are higher than the PECO study but lower than the 2010 CT Low Income study. The table provides a detailed comparison of savings across different programs and jurisdictions.

In considering what might be driving the low realization rate for this program, we looked at ten HOT2000 reports each from the three 2010 program Delivery Agents. In examining these 30 reports, we found an average space heating consumption...

AI summary The analysis found a significant discrepancy between estimated and actual space heating electricity usage in the LIH program, with billing data showing much lower consumption than reported in HOT2000 and Conserve Nova Scotia reports. This led to the development of a more conservative alternative estimate for program impacts.

Participant demographics NMR Evaluation of 2010 Low Income Households Program Page 22 3.1.3 Sampling Error In 2010, there were 680 unique participants in LI REAP who received a rebate from the DSM administrator for electric upgrades that w...

AI summary The 2010 Low Income Households Program (LI REAP) had 680 unique participants who received rebates for electric upgrades. A sample of 62 participants was surveyed, resulting in a sampling error of +10.0% at the 90% confidence level.

3.2 Program Design and Administration The 2010 Low Income Households (LIH) program operated in concert with the Conserve Nova Scotia Residential Energy Affordability Program (REAP) which had overall administrative responsibility for the pr...

AI summary The 2010 Low Income Households (LIH) program, administered through the Residential Energy Affordability Program (REAP), provided energy-efficient upgrades for low-income homes. The program had two scopes: Scope I covered building envelope upgrades with full funding for electrically heated homes, and Scope II included items like CFLs and ENERGY STAR appliances, fully funded regardless of heating source. Three Delivery Agents implemented the program in 2010, with one exiting due to an unsuccessful bid.

homes (10 from each service territory) were inspected by one of two third-party contractors. Other program changes implemented in 2010 included requiring Delivery Agents to supply CNS with photographs of participants‘ homes prior to instal...

AI summary The REAP program implemented a new protocol for replacing refrigerators and freezers based on appliance age rather than energy consumption data. This change was made to address issues with unreliable data from metering. A guidebook was created to help determine appliance manufacture dates, and the change did not significantly impact delivery processes as photography requirements were already in place.

ators and freezers. The guidebook is contained as an appendix within the LIH program manual. If the age of the appliance could not be determined from the guidebook, Delivery Agents were expected to consult web- based resources in order to...

AI summary The LIH program manual provides guidance on appliance replacement, but initial lack of information caused challenges for Delivery Agents. Program administrators are considering a design change to separate Scope I and Scope II audits to improve cost effectiveness, though this would require additional visits to homes.

3.4 Production of Participant Lists In 2010, the proportion of participants recruited through DCS decreased while the proportion recruited by the Outreach Agents increased. In addition, a third recruitment method was implemented to generat...

AI summary In 2010, the recruitment of participants for energy programs in Nova Scotia saw a shift from DCS to Outreach Agents, with a new method involving SNSMR and CNS identifying eligible households. While the process was generally smooth, there were concerns about insufficient participant names and inconsistent screening, leading to inefficiencies.

A lot of it is the outreach agents don‘t know exactly what we‘re looking for.‖ The lack of regularity in the provision of prospective participant names was identified as a significant weakness of the 2009 REAP program year. The 2010 in- de...

AI summary The evaluation highlights issues with the outreach agents' lack of knowledge and irregular provision of prospective participant names in the 2009 REAP program, which were identified as significant weaknesses. These issues persisted into 2010, with improper screening of participant homes also noted as a weakness.

3.5 Role of the Outreach Agents The Outreach Agents were responsible for recruiting eligible low-income homeowners who heated their homes primarily with electricity. The service territory was divided between the two Outreach Agents. One Ou...

AI summary Outreach Agents were responsible for recruiting low-income homeowners in Nova Scotia for a program, using various marketing methods. They fell short of recruitment goals and relied on partnerships with government and community organizations. The Good Neighbour Energy Fund was identified as a successful recruitment source, and new methods like radio ads and classified ads were introduced in 2010.

e of the local radio stations, and classified ads were placed in circulars distributed to households in rural areas. Both of the Outreach Agents believed that incorporating an advertising budget into the program would allow them to recruit...

AI summary The REAP program faced challenges in participant recruitment and communication. Outreach Agents believed an increased income eligibility threshold would help recruit more participants, especially in rural areas. Communication gaps were identified between participants and CNS, and delays in the program process were reported.

Page 26 Administrator has discussed these gaps with the Outreach Agents and regular check-ins have been put into place. Thus the Program Administrator has addressed these issues. 3.6 Customer Expectations The in-depth interviews uncovered...

AI summary The document discusses inconsistencies in customer expectations regarding the Conservation Nova Scotia (CNS) program. Participants recruited through outreach channels had higher expectations, such as receiving new appliances and full energy audits, which were not always met by the Delivery Agents, leading to customer complaints.

2009 2010 Most Other Reasons for Most Other Reasons for Important Participating Important Participating Motivation (multiple response) Motivation (multiple response) Sample size 55 52 62 56 To save money on 18% 29% 48%β 21% my electric bil...

AI summary The table presents survey results from 2009 and 2010 regarding participants' motivations for joining energy efficiency programs. Key motivations include saving money on electric bills, receiving insulation, and improving energy efficiency, with varying percentages across years.

or rural inhabitance, was difficult for some participants and could potentially represent a barrier to participation. However, outreach agents focus on explaining the chart to potential participants. 4.3 Verification of Measures Installed...

AI summary The text discusses challenges in verifying energy efficiency measures installed in homes through the REAP program. Verification rates varied across different measures, with some showing improvement from 2009 to 2010, while others saw a decline. Lower verification rates may be due to respondents' difficulty recalling installations over time.

5 100% freezer replacement Second refrigerator and freezer 3 100% 2 50% 50 removal Electric kettle with auto shut-off 26 77% 23 11 82% 18 Power bars to facilitate reduction in β 33 64% 36 15 93% 7 standby electricity loss Replacement of ce...

AI summary The evaluation of the 2010 Low Income Households Program found that nearly one in five respondents reported receiving measures not tracked by the DSM Administrator, such as fans and child safety plugs. This suggests some confusion or misunderstanding about the program's scope, as televisions and lamps were not included.

They say it is a mini home and therefore it does not qualify,‖ and, ―They made promises to fix the hole and they didn‘t. They pulled the freezer out and didn‘t put it back. I expected better service.‖ Table 4-16: Value of the program 2009...

AI summary The text includes customer feedback about poor service experiences and a table evaluating the value of a program for low-income households. The table shows high satisfaction rates with the program, with most respondents indicating they would recommend it to others.

2 NMR Evaluation of 2010 Low Income Households Program Page 40 Nine respondents (15%) stated that they had not recommended the program to a family member or friend. When asked to explain why they had not recommended the program to anyone,...

AI summary The evaluation of the 2010 Low Income Households Program found that 15% of respondents did not recommend the program to others, mainly due to eligibility requirements. Additionally, 11% of respondents did not install recommended energy efficiency measures, with reasons varying among participants.

2009 2010 Sample size 55 62 Yes 4% 11% No 96 87β Don‘t know/Refused 2 Number of Number of Respondents Respondents Measures not installed (multiple response) (multiple response) Sample size 2 7 Incandescent lamp replacement with CFLs 2 Buil...

AI summary The text presents data on energy efficiency measures installed and not installed by respondents in 2009 and 2010. It includes sample sizes, percentages of respondents who installed or did not install specific measures, and reasons for not installing them.

8 None 66% 76% β Significantly different from 2009 LI REAP sample at the 90% confidence level. Both of the Delivery Agents interviewed did some outreach for the program. One agent would like to see the program increase its advertising in a...

AI summary The evaluation of the 2010 Low Income Households Program found that participants showed interest in additional energy savings measures, with 55% expressing interest and 74% specifically interested in building envelope improvements like insulation, windows, and doors. Outreach efforts by delivery agents were noted, with suggestions for increased advertising and program scope expansion.

Table 4-20: Interest in measures not provided by program Interest 2009 2010 Sample size 55 62 Yes 40% 55%β No 56 42 Don‘t know 4 3 2009 2010 Specific Measures (multiple response) (multiple response) Sample size 22 34 Additional windows/env...

AI summary The table presents data on interest in energy efficiency measures not provided by a program in 2009 and 2010. It shows an increase in interest from 40% to 55% over the two years, with specific measures like additional windows and doors showing varying levels of interest.

Table 4-21: Residence Type of home 2009 2010 Sample size 55 62 Detached single-family home 82% 69%β Mobile home or house trailer 16 15 Apartment building that has fewer than five stories 6β Townhouse or duplex which share adjacent walls 2...

AI summary The table provides a breakdown of residence types and ownership in 2009 and 2010, showing changes in the proportion of detached single-family homes and other housing types over time. It also includes data on the number of bedrooms in homes during these years.

Refused 11 23β β Significantly different from 2009 LI REAP sample at the 90% confidence level. NMR Evaluation of 2010 Low Income Households program Page A1

AI summary The evaluation of the 2010 Low Income Households program indicates that the results were significantly different from the 2009 LI REAP sample at the 90% confidence level, suggesting a notable change in outcomes.

ame house in program Respondents n 55 Yes 100% Table B-2: Reasons for Participating Most Second Most Important Important Motivation Motivation Sample size 55 59 To save energy 27% 15% To save money on my electric 25 25 bill No cost for ser...

AI summary The table presents data on participant motivations for a program, showing that saving energy and reducing electric bills are the most common reasons for participation, with a significant portion of respondents indicating they do not know the reasons for participating.

exus Market Research) on behalf of the REAP (Residential Energy Affordability Program) from Nova Scotia Power and Conserve Nova Scotia. We understand you participated in this program. Is that correct? IF PARTICIPANT IS NOT SURE OR DOES NOT...

AI summary The text outlines a survey conducted by exus Market Research on behalf of the REAP program, aiming to gather feedback from participants regarding their experience with the Residential Energy Affordability Program. The survey includes prompts to confirm participation and asks about primary heating methods.

NMR Evaluation of 2010 Low Income Households program Page C3 3. Were there any other reasons? [DO NOT READ. ACCEPT MULTIPLE] 1 (To save money) 2 (save on my electricity bill) 3(To receive a new refrigerator) 4(My old refrigerator was not w...

AI summary The text presents a survey of participants in the 2010 Low Income Households program, asking about their motivations for joining and any concerns they had before participation. It includes multiple response options for reasons for joining and concerns about eligibility, costs, and program benefits.

y conservation measures installed 1 2 3 4 5 9 b. Quality of the work completed 1 2 3 4 5 9 14. [IF DISSATISFIED WITH ENERGY EVALUATION—Q#0=4 or 5] You indicated that you were not satisfied with the energy evaluation that was done of your h...

AI summary The text presents survey questions related to customer satisfaction with energy evaluations conducted as part of a low-income households program. It asks about dissatisfaction reasons and whether the evaluation changed energy usage behavior.

ir sealing / (weather stripping) 2. Appliances (Energy Efficient) 3. Doors & Windows Replaced 4. Heating system 5. Water heating & usage _ 6. Other (Specify) Section 4 - Satisfaction with the effects of the energy conservation measures on...

AI summary The text outlines a survey section related to the Residential Energy Affordability Program (REAP), asking participants about the time since energy-saving measures were installed, changes in energy bills, and their satisfaction with the program's impact on their energy costs.

daily routine 3. Did not believe any changes will result in lower energy bills 4. Did not trust in energy professionals installing new measures 5. Other [SPECIFY _]) Section 8 - Interest in other possible measures 32. Are there any energy...

AI summary The text discusses customer feedback on the 2010 Low Income Households program, including reasons for not believing changes will lower energy bills, distrust in energy professionals, and interest in additional energy efficiency measures not covered by the program. It also asks for recommendations to improve the REAP program.

Staff Interview Guide for LI REAP Delivery Agents Primary Contact Date: Name: Organization: Introduction: [This interview should take about 30 minutes] Your comments are confidential. By the way, if I ask you about areas you don‘t know abo...

AI summary This document is an interview guide for delivery agents involved in the LI REAP Program, focusing on their responsibilities, training, program goals, and business impact. It seeks to gather insights on program effectiveness, training needs, and operational challenges.

ow you are paid for your work on the LI REAP program. Are the payments timely? How might the reimbursement process be improved? 9. Is the program set up in a way that works for you and your business? What specifically works? What does not?...

AI summary The text includes questions about the LI REAP program's payment process, reimbursement improvements, program effectiveness, and the program's main goals. It also references an evaluation of the 2010 Low Income Households program.

NMR Group, Inc. 50-2 Howard Street, Somerville, MA 02144 Phone: (617) 284-6230 Fax: (617) 284-6239 www.nmrgroupinc.com Evaluation—2010 New Houses Program

AI summary The document refers to an evaluation of the 2010 New Houses Program, likely related to energy efficiency or housing initiatives, though details are limited in the provided text.

....................................................................... 33 NMR Impact and Process Evaluation—2010 New Houses Program

AI summary The document discusses an impact and process evaluation of the 2010 New Houses Program, focusing on its effectiveness and implementation processes.

................................................................. 1 NMR Impact and Process Evaluation—2010 New Houses Program

AI summary This document discusses the impact and process evaluation of the 2010 New Houses Program, focusing on its effectiveness and implementation.

EASURES TO INSTALL ..................................................... 37 NMR Impact and Process Evaluation—2010 New Houses Program

AI summary The document discusses an impact and process evaluation of the 2010 New Houses Program. It focuses on assessing the effectiveness of measures to install energy-efficient features in new residential buildings.

TABLE 4-6: MOST IMPORTANT REASON FOR PARTICIPATING ................................................... 38 TABLE 4-7: OTHER REASONS FOR PARTICIPATING ................................................................... 39 TABLE 4-8: CONCERNS...

AI summary The text lists a series of tables related to participant motivations, concerns, and experiences with the New Home (NH) program, including factors influencing participation, comfort and energy bill impacts, and builder awareness of energy efficiency requirements.

4-20: DESIRE FOR PROGRAM COVERAGE OF OTHER UPGRADES................................... 49 TABLE 4-21: RECOMMENDATIONS FOR IMPROVEMENT ............................................................. 50 TABLE 5-1: FULL-TIME EQUIVALENT WORKERS...

AI summary The document outlines the Impact and Process Evaluation of the 2010 New Houses Program, including sections on the desire for program coverage of other upgrades and recommendations for improvement. It also contains various tables with demographic and household data relevant to the evaluation.

........................................................................ 57 NMR Impact and Process Evaluation—2010 New Houses Program TABLE B-1: IMPORTANCE OF PROGRAM ELEMENTS IN ACHIEVING RATING ............................. 1 TABLE B-2:...

AI summary The document presents an evaluation of the 2010 New Houses Program, including tables on the importance of program elements, program value, and satisfaction levels, as well as a logic model illustrating the program's impact and process.

Targets Revised Jan 26 2010. Note, however, that the ENH program manual shows 2010 targets of 1,000 new houses and energy savings of 4.37 GWh; the manual did not include any demand savings target. NMR Evaluation—2010 New Houses Program Pag...

AI summary In 2010, the EnerGuide for New Houses and PerformancePlus (NH) program saw participation driven largely by heat pump incentives, despite increased energy efficiency standards. Free-ridership was high, and the program's effectiveness in promoting energy efficiency is questioned.

rformancePlus program. NMR Evaluation—2010 New Houses Program Page 4

AI summary The document references the PerformancePlus program and mentions NMR in the context of an evaluation of the 2010 New Houses Program.

ause they wanted a house that would save on emphasize energy cost savings from constructing a house energy costs and bills. through the program. NMR Evaluation—2010 New Houses Program Page 5

AI summary The text discusses the motivation behind constructing energy-efficient homes, emphasizing energy cost savings through a program. It references NMR in the context of an evaluation of the 2010 New Houses Program.

e program. NMR Evaluation—2010 New Houses Program Page 5 Program Marketing (continued) Finding Recommendation NH-F5. NH-R5. Builders were motivated to participate in the NH program because NH program marketing to builders should emphasize...

AI summary The evaluation of the 2010 New Houses Program highlights that builders were motivated by the opportunity to benchmark energy efficiency and market demand for energy-efficient homes. The report recommends improving marketing materials and emphasizing the value of the EnerGuide label. It also suggests that using an alternative incentive structure could limit these benefits.

NH-R10. Delivery Agents reported that reviewing HOT2000 reports was a The NH program should work with NRCan to provide time-consuming process. Program staff observed that NH program additional training to Delivery Agents on reviewing and c...

AI summary Delivery Agents found reviewing HOT2000 reports time-consuming. Program staff suggested the NH program should provide more training and guidance on tracking and adjusting energy savings, particularly differentiating between plug load and building envelope measures.

asures. NMR Evaluation—2010 New Houses Program Page 6

AI summary The document discusses the evaluation of the 2010 New Houses Program, focusing on its implementation and effectiveness in promoting energy efficiency in new residential construction.

NH-R14. Water heater pipe wrap insulation could not be modeled in HOT2000. It is appropriate to add prescriptive savings for water Drain water heat recovery measures and programmable thermostats heater pipe wrap insulation, thermostats and...

AI summary The text discusses the modeling of energy efficiency measures in the HOT2000 program, the EnerGuide rating requirements for homes in Nova Scotia, and administrative considerations for the NH program. It highlights that some measures, like water heater pipe wrap insulation, cannot be modeled in HOT2000, while others, like programmable thermostats, do not affect energy consumption. The EnerGuide rating of 80 is a baseline for new homes, and program participants can benefit from rebates by increasing their ratings.

e rating of 80, and simply by purchasing a heat occurring through the Nova Scotia building code. pump, participants could increase their EG rating to 83 and take advantage of program rebates. Rebates Finding Recommendation NH-F17. NH-R17....

AI summary The 2010 New Houses Program allowed builders to receive rebates for energy efficiency improvements, such as installing heat pumps. However, builders were not adequately incentivized, leading to delays in paperwork submission. The recommendation suggests providing more direct incentives to builders to improve program administration and energy efficiency outcomes.

NMR Evaluation—2010 New Houses Program Page 7 2 Program Description and Data Tracking

AI summary This section provides an overview of the 2010 New Houses Program and outlines the data tracking processes involved in its evaluation.

2.1 Program Description The NH program was administered by Conserve Nova Scotia (CNS). The DSM Administrator joined the program in 2009 by adding incentives for specific measures. The new independent program administrator, Efficiency Nova...

AI summary The NH program, administered by Conserve Nova Scotia and later by Efficiency Nova Scotia Corporation, provides rebates for energy efficiency upgrades in new homes, including heat pumps, thermal storage systems, and water heating improvements. The program involves certified Energy Advisors and Delivery Agents to evaluate and implement upgrades.

2000program.html. NMR Evaluation—2010 New Houses Program Page 8 Through the NH program, electrically heated houses receiving a final EnerGuide rating of 85 or higher were eligible for an additional incentive of $300. This increased substan...

AI summary The 2010 New Houses Program provided incentives for electrically heated homes achieving high EnerGuide ratings. The program was re-launched as PerformancePlus with higher rebates and additional solar incentives. Registration fees were rebated for homes achieving specific EnerGuide ratings before September 7, 2010, but this was discontinued afterward.

houses achieving an EnerGuide rating of 85 or higher qualified for an additional $300 rebate. For homes registered on or after September 7, 2010, the program no longer offers registration fee rebates. 2.1.1 Program Theory Program Backgroun...

AI summary The 2010 New Homes (NH) program, administered by Conserve Nova Scotia (CNS), aimed to improve energy efficiency in new homes through Market Transformation and Resource Acquisition strategies. It worked with Natural Resources Canada (NRCan) and required participation through registration, construction, and EnerGuide ratings, with rebates tied to EnerGuide ratings.

in the construction and specification of materials and equipment that are used in new 5 See page 12 http://www.conservens.ca/resources/business-plans/ConserveNS-2009-2010-Business-Plan.pdf. NMR Evaluation—2010 New Houses Program Page 9

AI summary This document discusses the evaluation of the 2010 New Houses Program, focusing on the construction and specification of materials and equipment used in new homes. It references a business plan from ConserveNS and mentions NMR as an entity involved in the evaluation.

onserveNS-2009-2010-Business-Plan.pdf. NMR Evaluation—2010 New Houses Program Page 9

AI summary The document evaluates the 2010 New Houses Program, focusing on its implementation and outcomes. It discusses the program's goals, performance, and impact on energy efficiency in new residential construction.

house construction. Helping them to specify energy efficient construction practices and measures for houses will ensure long-term savings.  Marketing and outreach. The program utilizes advertising directed to commercial and private builde...

AI summary The program focuses on promoting energy-efficient home construction through marketing, outreach, registration, and evaluation processes. Builders register house plans, energy advisors model upgrades, and completed homes are audited to ensure energy efficiency measures are implemented.

their own new homes to participate in the program. NMR Evaluation—2010 New Houses Program Page 10

AI summary The document discusses the evaluation of the 2010 New Houses Program, highlighting participation by homeowners in energy efficiency initiatives. NMR is identified as an entity involved in the evaluation process.

 Adequate availability of Energy Evaluators. NRCan is able to train a sufficient number of Delivery Agents/Energy Evaluators to model the house plans and audit the completed house.  Skills and equipment. Delivery Agents/Energy Evaluators...

AI summary The document discusses program enablers and barriers related to energy efficiency initiatives. Enablers include availability of trained evaluators, proper skills and equipment, and availability of materials. Barriers include lack of awareness, reluctance to change practices, and cost-driven construction.

rally receive the NMR Evaluation—2010 New Houses Program Page 11

AI summary The document is a page from an evaluation report on the 2010 New Houses Program, focusing on the NMR Group, Inc.

program incentives (which are sent directly to the home buyers).6 Participants who are building the houses for themselves may be reluctant to make investments in more efficient measures because they may not be confident that the rebates wi...

AI summary The text discusses challenges in implementing energy efficiency programs, such as reluctance among self-building participants to invest in efficient measures due to uncertainty about rebate approval, lack of availability of efficient equipment, inadequate training for builders, and restrictions on marketing homes as energy efficient until certification is complete. It also outlines short-term outcomes, including program awareness and identification of energy-saving opportunities.

outreach efforts.  Energy Evaluators identify energy saving opportunities. The reports from the modeling of the house plans that are provided to customers identify energy savings opportunities and help inform participants about what they...

AI summary The 2010 New Houses Program encourages energy efficiency in new homes through outreach, energy evaluations, and incentives. Builders and developers are motivated to use energy-efficient materials and equipment, and rebates can be transferred to builders to reduce upfront costs for homeowners.

 Home owners receive rebates and incentives. Home owners receive rebates for applicable energy efficiency measures from the provincial government and the DSM Administrator. Intermediate Outcomes  Energy savings and bill reductions. Energ...

AI summary The text outlines the outcomes of a program aimed at promoting energy efficiency in residential construction. It highlights immediate benefits such as rebates and increased knowledge, intermediate outcomes like energy savings and confidence in efficiency estimates, and long-term goals including standardizing energy-efficient practices and revising building codes.

tock of energy efficient houses across Nova Scotia.  Nova Scotia building code is revised. Building code in the province is revised to be consistent with the widespread adoption of the energy efficient building practices.  Sustained ener...

AI summary The document outlines the impacts of the 2010 New Houses Program in Nova Scotia, including revised building codes, increased demand for energy-efficient homes, sustained energy savings, and avoidance of new generation plant construction.

eboard heating systems. NMR Evaluation—2010 New Houses Program Page 16 Calculating savings in this manner allowed for double counting as some of the prescriptive measures could also be modeled in HOT2000. For example, if a solar hot water...

AI summary The document discusses the evaluation of the 2010 New Houses Program, focusing on the calculation of energy savings and the potential for double counting due to overlapping measures in the HOT2000 model. Two baseline homes were developed to account for different building code periods.

home. NMR Evaluation—2010 New Houses Program Page 20

AI summary This document page discusses the evaluation of the 2010 New Houses Program, focusing on its implementation and effectiveness in promoting energy efficiency in new residential construction.

1,321 1,478 NMR Evaluation—2010 New Houses Program Page 24

AI summary The document provides an evaluation of the 2010 New Houses Program, focusing on its implementation and outcomes. It includes data and analysis by NMR, highlighting key performance indicators and program effectiveness.

m/products/remrate NMR Evaluation—2010 New Houses Program Page 25 3.5.1 Comparison of Savings The NMR team recreated a sample of ten participating projects and each of the baseline homes in the REM/Rate software. The ten projects were sele...

AI summary The NMR team evaluated the 2010 New Houses Program by comparing savings calculated using HOT2000 and REM/Rate software. Results showed small differences between the two programs, suggesting that HOT2000 can be used to accurately calculate program savings.

have been slightly inaccurate. Other factors that may have led to differences in the models include differing weather data, different water heating assumptions, and different internal calculations.37 3.6 Heat Pumps NMR conducted an analysi...

AI summary The text discusses the impact of heat pumps on EnerGuide ratings in Nova Scotia homes. Adding an air source heat pump increases the EnerGuide rating from 80 to 84, and a ground source heat pump increases it to 85. This suggests that participation in the NH program may be driven by incentives for installing heat pumps.

of FR2a, FR2c+ci, and FR2b. NMR Evaluation—2010 New Houses Program Page 28 Table 3-14: Builder NH Free-ridership Program Influence Questions Free- Question Question Responses Rider Number Score How influential were the following elements i...

AI summary The table evaluates the influence of various elements of the 2010 New Houses Program on builders' decisions to achieve an EnerGuide Rating. Respondents rated the influence of program incentives, information provided, feedback on home plans, and the EnerGuide label on a scale from 1 to 5.

0, two of four builders surveyed had learned about the program from contractors, one had learned about it from the Nova Scotia Power website, and one had learned about it from an unspecified source.43 42 By contrast, in 2009 the program ha...

AI summary The 2010 EnerGuide for New Houses Program had limited awareness among builders and homeowners, with information primarily coming from contractors, the Nova Scotia Power website, and home shows, rather than through the Nova Scotia Home Builders Association.

level. NMR Evaluation—2010 EnerGuide for New Houses Program Page 36 4.5 Homeowner Involvement in Decision-Making Homeowners were asked a series of questions regarding their involvement in the decision to participate in the program and the...

AI summary In 2010, about half of the surveyed homeowners became involved in the EnerGuide for New Houses program during the initial planning stage, while slightly under one-third became involved after equipment installation. The data highlights the timing of homeowner engagement in energy efficiency decisions.

lation, before Final Review of home 2 3 Don‘t Know 1 The survey asked homeowners who had reported being involved in decision-making since the initial planning stage who had made the decision to participate in the program. As Table 4-4 show...

AI summary A survey found that over half of homeowners involved in the initial planning stage made joint decisions with builders to participate in the NH program, while a third made the decision themselves. Program Staff believed homeowners could have been more involved. Two-thirds of surveyed homeowners were involved in decision-making before or during the initial planning stage.

Joint decision (homeowner and builder) 1 9 This also includes owners who built their own homes. 4.6 Motivations and Barriers 4.6.1 Participant Perspectives The survey asked builders and owners about their motivations and barriers to partic...

AI summary The survey explored motivations and barriers for participation in the EnerGuide for New Houses program. Builders were motivated by energy efficiency, helping homeowners save energy, and receiving rebates. About half of the homeowners participated to save on energy costs, while others were interested in rebates or had already planned energy-efficient measures.

omeowner sample. NMR Evaluation—2010 EnerGuide for New Houses Program Page 38

AI summary The document discusses the evaluation of the 2010 EnerGuide for New Houses Program, focusing on its implementation and effectiveness in promoting energy efficiency in new residential construction.

Table 4-6: Most Important Reason for Participating (Base: Builders, owners who made the decision to participate; multiple responses) 2009 2010 Motivations Builders Homeowners Total Builders Homeowners Total Sample size 13 2 15 4 21 25 To h...

AI summary The table presents the motivations of builders and homeowners for participating in energy efficiency programs in 2009 and 2010, highlighting reasons such as saving on energy costs, receiving rebates, and improving energy efficiency.

Builders‘ secondary reasons for participating in NH program were to find out how energy efficient the new houses would be, to save energy, and to help the environment. Four homeowners reported that they had wanted to help save energy and t...

AI summary Builders and homeowners participated in the NH program for reasons including wanting to find out how energy efficient new houses would be, saving energy, and helping the environment. The table provides details on the motivations of builders and homeowners for participating in the program.

I was thinking about/planning to get energy efficient 1 1 measures in my house anyway Comfort in the home 2 1 Make houses that reduce 1 1 2 energy costs/bills Get rebates 1 1 Make house more attractive to 1 1 potential buyers Request by to...

AI summary The 2010 EnerGuide for New Houses Program evaluation indicates that no builders had concerns about participating, while one homeowner worried about the costs of energy-efficient measures.

21 25 Had concerns about NH 1 1 1 1 prior to participation 4.6.2 Delivery Agent Perspectives Starting in January 2010, Nova Scotia building code required all new homes to have an equivalent minimum EnerGuide rating of 80. Builders or homeo...

AI summary The document discusses perspectives on the Nova Scotia New Homes (NH) program. Builders and homeowners were motivated by the EnerGuide 80 requirement, but some were confused or put off by the performance-based approach. Program staff noted that builders were less motivated by rebates since they went to homeowners, and confusion arose after NRCan stopped supporting EEH, leading to more promotion of the NH program.

3 3 Don‘t know / refused 1 3 4 12 12 4.8 Program Incentives and Measure Installation Decision 4.8.1 Recommended Measures Not Installed The 2010 survey asked respondents to indicate if there were any upgrades recommended in the initial revi...

AI summary The 2010 survey found that one builder and five homeowners did not install recommended energy efficiency measures, with cost being the primary reason. The measures not installed included air source heat pumps, in-floor heating, solar water heaters, skylights, and solar panels.

Page 42 important reason for not installing these measures, these homeowners most frequently indicated that the measures were too expensive (4).48 Table 4-10: Decided not to Install Some Recommended Measures (Base: Builders and owners invo...

AI summary The text discusses reasons why homeowners decided not to install recommended energy efficiency measures, with cost being the primary factor. It also highlights that prior to the NH program, few builders and homeowners planned to build houses to high EnerGuide ratings, but the program influenced some to aim for higher ratings.

Table 4-11: Prior Plans and Program Influence (Base: Builders and owners involved in decisions to participate) Intention to build house with 2009 2010 EnerGuide rating of 80 or higher Builders Homeowners Total Builders Homeowners Total Sam...

AI summary The table presents data on builders and homeowners' intentions to build homes with specific EnerGuide ratings and the influence of rebates and technical assistance on final EnerGuide ratings. It includes sample sizes and responses from 2009 and 2010.

11 3 23 26 Lower 7 2 9 1 17 18 Don‘t know 1 1 2 3 3 None of the builders included in the survey had achieved an actual EnerGuide rating of 83 or higher, so their intentions to build to this level of efficiency prior to participating was no...

AI summary The survey results indicate that none of the builders had achieved an EnerGuide rating of 83 or higher prior to participating in the NH program. Most builders and homeowners did not indicate they would have postponed building by more than a year without the program. Three out of four builders believed their budgets could have covered the full cost of energy-efficient upgrades, including incentives, without rebates.

5 38 No 1 5 6 Don‘t Know 3 3 The 2010 survey asked respondents about the influence of various elements of the NH program on their decision to build to the EnerGuide rating. Two out of the four builders and nearly one- half of the homeowner...

AI summary The 2010 survey assessed the influence of elements of the NH program on building to the EnerGuide rating. Builders and homeowners found information, rebates, feedback, and the EnerGuide label influential in their decisions.

plans as extremely or very influential. Two of four builders and about one-half of homeowners (23 of 43) rated the EnerGuide label and designation itself as extremely or very influential. (Table 4-14) Table 4-14: Rating of Program Elements...

AI summary The 2010 EnerGuide for New Houses Program evaluation found that information/advice from energy audits, incentives/rebates, feedback on home plans, and the EnerGuide label were considered influential by builders and homeowners. The EnerGuide label was rated as extremely or very influential by 25 respondents.

Rating 1 R-2000 Don‘t Know 1 Three builders indicated that before the code went into effect, 100 percent of their houses were constructed to meet or exceed the standards now required by the new code. One builder indicated one percent met o...

AI summary The document discusses builders' experiences with new building code compliance, noting that most were already meeting or exceeding the new standards before the code was implemented. Only one builder reported making changes, which increased building costs. The NH program was rated highly by both builders and homeowners for its value.

er of respondents giving a rating of ―4‖ or ―5‖ on a scale of 1to 5 where 5= ‗immense value‘ and 1 = ‗little value.‘ A detailed breakdown of these data is provided in the appendix. (Table B-2) 4.10 Program Satisfaction Respondents were ask...

AI summary The survey evaluates satisfaction with the NH program, indicating that most builders and homeowners were satisfied or very satisfied with the program's overall performance. However, some dissatisfaction was noted regarding specific aspects like the final audit, EnerGuide ratings, and rebate amounts.

on with program elements such as the first review, ease of review process, and the report received about house plan‘s current efficiency; they did not specify the reasons for their dissatisfaction. NMR Evaluation—2010 EnerGuide for New Hou...

AI summary The document provides evaluation data on the 2010 EnerGuide for New Houses Program, focusing on satisfaction levels of builders and homeowners with aspects such as the first review of house plans, scheduling, competence of energy advisors, ease of the review process, and reports on house plan efficiency.

12α Don‘t know 5 5 α Significantly different from the 2009 sample at the 90% confidence level. Two of the four builders provided suggestions for additional upgrades they would like to see covered by the program. One indicated that he would...

AI summary Respondents to the survey provided feedback on the EnerGuide for New Houses program, suggesting upgrades like electric hot water and in-floor heating, requesting higher rebates for solar power and heat pumps, and calling for increased marketing, more information during the EnerGuide process, and faster rebate processing.

Table 4-21: Recommendations for improvement (Base: Builders, owners; multiple responses) 2009 2010 Builders Homeowners Builders Homeowners Sample size 13 10 4 43 More marketing/advertising 1 2 3 Make process simpler (e.g. consolidate rebat...

AI summary The table presents recommendations for improving energy efficiency programs based on feedback from builders and homeowners in 2009 and 2010. Key suggestions include more marketing, simplifying processes, providing better information, and increasing rebates.

1 Encourage ratings for all existing homes when they 5 are sold. 4.11.2 Program Staff Recommendations Program Staff offered the following program improvement recommendations:  Provide more information on HOT2000 and how to track or adjust...

AI summary The document discusses recommendations for improving the EnerGuide for New Houses Program, including providing more information on HOT2000, considering the consequences of raising minimum ratings, and offering information packages to builders. These recommendations aim to enhance program effectiveness and stakeholder engagement.

customer attention to the program. The ductless heat pump measure was added to the program.  The program builds toward future increases in building code requirements. The program showed that building energy efficient homes was feasible an...

AI summary The 2010 EnerGuide for New Houses Program included the addition of ductless heat pumps and aimed to transform the market by increasing awareness of energy efficiency technologies. However, weaknesses included delays in paperwork submission by builders due to lack of monetary incentives and uncertainty about the program's future following the end of the NH program in 2011.

Page 53 5 Firmographics/Demographics 5.1 Builders In 2010, all four builders had fewer than 20 full-time employees; two of the builders reported having between five and nine employees. (Table 5-1) Table 5-1: Full-Time Equivalent Workers Bu...

AI summary This section provides demographic data on builders in Nova Scotia from 2009 to 2010, highlighting the number of full-time employees and the structure of their companies. In 2010, all builders were independent, with most having fewer than 20 employees.

Page 54 5.2 Homeowners As Table 5-3 shows, more than 80% of homeowners live in detached single-family homes. Note that five of the 2010 homeowners reported living in townhouses or duplex units. Table 5-3: Type of Residence Owners 2009 2010...

AI summary The text discusses the distribution of homeownership types in Nova Scotia, noting that over 80% of homeowners reside in detached single-family homes, with a small number living in townhouses or duplexes. It also highlights bedroom distribution across 43 homes surveyed in 2010.

building, at least 5 stories Twenty-four of the 43 homes had three bedrooms, while seven had two bedrooms and three had five or more bedrooms. (Table 5-4) Table 5-4: Number of Bedrooms Owners 2009 2010 Sample size 10 43 0 1 2 7α 3 7 24 4 3...

AI summary The text provides data on the number of bedrooms in homes sampled in 2009 and 2010, with significant differences noted between the two years. It also mentions that in 2010, 42 out of 43 respondents either owned or were buying their home.

10 42 Rent/lease Don‘t Know/Refused 1 As would be expected, given that no renters were among the sample of homeowners surveyed, practically all of the homeowners reported paying their own electric bills. (Table 5-6) Table 5-6: Respondent P...

AI summary The text discusses survey data on homeowners' electricity bill payment and home occupancy patterns, showing that most homeowners pay their own bills and live in their homes year-round. It also notes a range of household sizes among the surveyed homeowners.

43 Male 8 27 Female 2 16 NMR Evaluation—2010 EnerGuide for New Houses Program Page A1 Appendix A: Interview Guides PARTICIPANT QUESTIONNAIRE: NSPI ENH PROGRAM Draft: July 22, 2010 Hello may I please speak with [INSERT NAME]? 1 Yes [GOTO IN...

AI summary The document provides a participant questionnaire for the EnerGuide for New Houses (ENH) program, administered by Conserve Nova Scotia and Nova Scotia Power. It includes a sample of responses and a draft questionnaire used in an evaluation of the 2010 ENH program.

icipated in the EnerGuide program?‖] Yes [ASK TO SPEAK TO THEM AND REPEAT INTRODUCTION] No [THANK & TERMINATE] Refused [THANK AND TERMINATE] NMR Evaluation—2010 EnerGuide for New Houses Program Page A2 ―I‘m NOT calling about your electrici...

AI summary This text outlines a survey script for participants in the EnerGuide for New Houses rebate program, focusing on gathering feedback from builders and homeowners about their experience with the program. It includes prompts for participation, refusal, and scheduling.

gh the EnerGuide New Homes program? 1. Yes 2. No / Not building any houses through program – SKIP TO Q7 8. Don't know – SKIP TO Q7 9. Refused– SKIP TO Q7 NMR Evaluation—2010 EnerGuide for New Houses Program Page A3 5. For any houses that w...

AI summary The text includes a series of questions related to the EnerGuide for New Houses program, focusing on participation, energy advisor involvement, and how participants learned about the program. It is part of an evaluation of the 2010 EnerGuide for New Houses Program.

't know 9. Refused Section 1 - How Learned about Program/Reasons for Participating 7. How did you first learn about the EnerGuide for New Houses program? [DO NOT READ. ACCEPT MULTIPLE] 1. (Nova Scotia Power Bill insert) 2. (A utility other...

AI summary The text presents survey questions about how participants learned about the EnerGuide for New Houses program and their reasons for participating. It includes multiple response options and is part of an evaluation of the 2010 EnerGuide for New Houses Program.

ipating in the program? [SAME LIST AS IN Q9 below; ACCEPT ONE RESPONSE. PROBE FOR SPECIFIC REASONS] 9. Were there any other reasons? [DO NOT READ. ACCEPT MULTIPLE; PROBE FOR SPECIFIC REASONS] 1. (To make house that would save buyers / home...

AI summary The text outlines survey questions related to participation in the EnerGuide for New Houses program, including reasons for participation and non-participation. It also references the Nova Scotia Department of Natural Resources (NMR) and mentions the 2010 EnerGuide for New Houses Program evaluation.

17. Now I‘m going to ask you about your experience with specific aspects of the EnerGuide Program for New Houses. For each one, please tell me if you are very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, or very...

AI summary The text asks respondents to rate their satisfaction with specific aspects of the EnerGuide Program for New Houses, including the review process, energy advisor competence, audit timing, and rebate provisions. It includes conditional questions based on prior responses.

ild houses that achieve a level of energy efficiency similar to the level required to earn an EnerGuide Rating of 80 or higher? 1 Yes 2 No 8 (Don‘t know) 9 (Refused) FR2. [IF ENERGUIDE RATING FROM FILE IS 83 OR HIGHER]: The house you built...

AI summary The text presents survey questions about the EnerGuide for New Houses program, asking participants whether they would have built a house with similar or lower energy efficiency levels without the program's influence. It also explores the impact of the program on energy efficiency and whether participation affected construction timelines.

ad not participated in the program FR2ci. [If yes: Would you have built the house to achieve a (i. Slightly, ii. Somewhat, iii. Significantly) lower level of energy efficiency? ] FR3. According to our records, you received [$XX - READ FROM...

AI summary The text includes survey questions related to the EnerGuide New Houses program, asking participants about their decision-making process regarding energy efficiency upgrades and the influence of program incentives, information, and feedback on their choices.

re employed by your company/organization? 1 Fewer than 5 2 5 to 9 3 10 to 19 4 20 to 49 5 50 to 99 6 100 to 249 7 250 or More 99 Don‘t know NMR Evaluation—2010 EnerGuide for New Houses Program Page A14 30. How many years has your company b...

AI summary The text contains survey questions related to company size, experience in residential homebuilding, and the number of housing units completed in Nova Scotia and outside of Nova Scotia. It also asks about company independence and homeowner involvement in energy efficiency decisions.

2. No 8. (Don‘t know) 9. (Refused) NMR Evaluation—2010 EnerGuide for New Houses Program Page A20 INCENT21. [IF INCENT20 = YES] What measures were those? [RECORD VERBATIM - ALLOW FOR SIX OPEN END RESPONSES – DO NOT READ] 1. Air source elect...

AI summary This section of the document contains survey questions related to the 2010 EnerGuide for New Houses Program, focusing on incentives, reasons for not installing recommended energy efficiency measures, and pre-program plans for building or purchasing energy-efficient homes.

ked with anyone about the EnerGuide for New Houses NMR Evaluation—2010 EnerGuide for New Houses Program Page A21 program did you have specific plans to build this house to achieve an energy efficiency level similar to what is required to e...

AI summary The text includes survey questions about participation in the EnerGuide for New Houses Program, asking respondents about their energy efficiency goals, potential delays in home construction, and the impact of the program on energy efficiency levels. It also inquires about the financial impact of the incentive provided by Nova Scotia Power.

gram? [PROBE FOR SPECIFIC UPGRADES; ACCEPT MULTIPLE] Section 16 - Recommendations for program improvements 55. Do you have any recommendations for improving the EnerGuide for New Houses program? NMR Evaluation—2010 EnerGuide for New Houses...

AI summary The document includes questions about improving the EnerGuide for New Houses program and collects demographic data from home buyers. It asks about residence type, number of bedrooms, ownership status, electricity bill payment, and whether the home is occupied year-round or seasonally.

Guide New Homes program i. Brian Hayes at Conserve Nova Scotia ii. Delivery agents 1. Sustainable Housing and Education Consultants – 50% NMR Evaluation—2010 EnerGuide for New Houses Program Page A28

AI summary The Guide New Homes program involves Brian Hayes from Conserve Nova Scotia and delivery agents such as Sustainable Housing and Education Consultants, who provide 50% of the service. The evaluation of the 2010 EnerGuide for New Houses Program is also referenced.

far, what are the most important improvements that still need to be made to the program? 25. Are there any other program issues we have not discussed that you would like to mention? NMR Evaluation—2010 EnerGuide for New Houses Program Page...

AI summary The text outlines questions related to program improvements and stakeholder engagement for the 2010 EnerGuide for New Houses Program. It lists individuals and groups to be interviewed, such as delivery agents and energy advisors, and includes an interview guide for delivery agents.

Your comments are confidential. By the way, if I ask you about areas you don‘t know about, please feel free to tell me and we will move on. For transcription purposes we will be recording this call. Do you have any questions before we star...

AI summary The text outlines a set of questions aimed at understanding the role and training of an individual or organization involved with the EnerGuide for New Houses Program. It also explores the program's goals, participation, and the organization's business focus related to the program.

h of your organization‘s effort for the EnerGuide for NMR Evaluation—2010 EnerGuide for New Houses Program Page A34 New Homes Program is spent on fulfilling data tracking requirements specifically for electric measures rebated by Nova Scot...

AI summary The text discusses data tracking and reporting processes for the EnerGuide for New Houses Program, including questions about program management, data capture efficiency, and improvements to the data tracking process. It also inquires about the program delivery process and timing for each step.

al customers to the program? Who is targeted in your marketing (i.e Home buyers, Builders)? How do you market to them specifically? Do you have access to adequate materials and information for customer presentations and meetings?] 31. Are...

AI summary The text includes a series of questions about customer participation in a program, focusing on target segments, marketing strategies, and barriers to participation. It also references an evaluation of the 2010 EnerGuide for New Houses Program.

for New Houses Program Page B1 Appendix B: Detailed Tables The following table provides a detailed view of Table 4-14 in the report.

AI summary This section presents Appendix B, which includes detailed tables expanding on Table 4-14 from the report, providing more in-depth data related to the For New Houses Program.

tion: Efficient Lighting Products Direct Install Program 2010 February 25, 2011 Final Report Submitted to: Efficiency Nova Scotia Corporation Submitted by: NMR Group, Inc. Principal Investigators: Rohit Vaidya David Barclay NMR Group, Inc....

AI summary This document is a final report evaluating the 2010 Efficient Lighting Products Direct Install Program submitted by NMR Group, Inc. to Efficiency Nova Scotia Corporation. The report was prepared by principal investigators Rohit Vaidya, David Barclay, and Tom Ledyard.

rtion of the cost for the energy efficiency measures offered by the program and to continue to offer installation services for free. Detailed findings and recommendations are provided below. Customer Awareness, Motivations and Barriers Fin...

AI summary The evaluation of the 2010 Efficient Lighting Products Direct Install Program highlights the effectiveness of email as a customer notification method and emphasizes the importance of financial incentives in motivating participation. The program provided energy-efficient measures and installation at no cost to participants.

local banks. NMR Evaluation of 2010 Efficient Lighting Products Direct Install Program Page IV

AI summary The document evaluates the 2010 Efficient Lighting Products Direct Install Program, focusing on its implementation and outcomes. It highlights the program's goals and the role of NMR in its execution.

in the program. NMR Evaluation of 2010 Efficient Lighting Products Direct Install Program Page V LEDs Finding Recommendation DI-F8. DI-R8. About two out of five respondents (44%) reported that they had Given the unchanged awareness levels...

AI summary The evaluation of the 2010 Efficient Lighting Products Direct Install Program found that awareness of LED exit lights was low, with few participants having installed them prior to or after the program. Recommendations include promoting the program actively and ensuring all exit lights are retrofitted with LEDs during visits.

NMR Evaluation of 2010 Efficient Lighting Products Direct Install Program Page 1 2 Program Description and Data Tracking 2.1 Program Description The DI program was first launched in 2008 as a pilot program with an energy savings target of...

AI summary The 2010 Efficient Lighting Products Direct Install Program was extended due to its popularity and the availability of CFLs. The program aimed to achieve 19,960 MWh in energy savings, and 25,233 MWh were achieved. The program was managed by 12 teams across eight regions in Nova Scotia.

2,641 7,430 2009 15,300 32,100 2010 19,960 25,233 Table 2-2: Maximum number of Installation Teams Targeted Community # of Teams Halifax Regional Municipality 3 Amherst 2 Annapolis Valley and surrounding area 2 Bridgewater and surrounding a...

AI summary The document presents data on the number of installation teams allocated to different regions for the 2010 Efficient Lighting Products Direct Install Program. It notes a reduction in the number of teams due to the saturation of CFLs in the small business sector.

The DI program's marketing and outreach channels include direct contact through a subcontractor, the program contractor, and partnerships with local business associations such as chambers of commerce and business improvement areas. Program...

AI summary The DI program utilizes various marketing and outreach strategies, including partnerships with local business associations, telephone outreach, and on-site visits, to promote energy efficiency initiatives to small businesses. Program activities include training representatives, obtaining program products, and installing energy-efficient lighting.

areas to partner with the program.  Telephone outreach. The telephone calls made by trained representatives generate interest among potential participants.  On-site visits. Sufficient training is provided to representatives that visit cu...

AI summary The text outlines the implementation of the Efficient Lighting Products Direct Install Program, highlighting methods such as telephone outreach, on-site visits, and installation of energy-efficient lighting products like CFLs and LEDs in small businesses across Nova Scotia.

 Transfer of understanding. Small business owners will remember the energy and bill savings they realized from participating in the program and consider energy efficient options when making decisions to purchase other energy using equipme...

AI summary The document discusses the DI program's impact on small businesses, highlighting benefits like energy savings and awareness, as well as barriers such as liability concerns, perceptions of quality, and inaccessibility of equipment. It also outlines short-term outcomes, including awareness through marketing and customer participation in installations.

 Customers allow DI representatives to install CFLs and LEDs. After becoming aware of the opportunities offered by the program, customers allow DI program representatives to install qualifying equipment: o 13 Watt, 23 Watt, 14 Watt (R20)...

AI summary The Direct Install Program (DI) allows customers to have energy-efficient lighting, such as CFLs and LEDs, installed by DI representatives. The program aims to increase knowledge about energy efficiency, boost demand for efficient lighting, and ultimately lead to long-term energy savings and market transformation through standard practices.

Model NMR Evaluation of 2010 Efficient Lighting Products Direct Install Program Page 7 2.2 Program Tracking The subcontractor tracked installations and also conducted brief satisfaction calls with participants after lights were installed....

AI summary The 2010 Efficient Lighting Products Direct Install Program tracked installations by collecting detailed data including business information, installation details, bulb types, wattage replaced, and estimated energy savings. However, limited information was recorded on the pre-existing conditions of exit signs.

r Installation Rate Evaluated Annual Energy Savings (Meter) 2929,853 72.2% 6,259 Evaluated Annual Savings (Generator) 3232,617 78.9% 66,839 As part of the analysis, we also reviewed the self-reported hours of operation at the time of our v...

AI summary The evaluation of the 2010 Efficient Lighting Products Direct Install Program found that the in-service rate for CFLs was 98.4%, while LED exit lights had a 100% in-service rate. However, on-site visits revealed a much lower in-service rate of 77.8%, indicating discrepancies between self-reported data and actual usage.

s not installed. NMR Evaluation of 2010 Efficient Lighting Products Direct Install Program Page 17

AI summary The document evaluates the 2010 Efficient Lighting Products Direct Install Program, focusing on the installation of energy-efficient lighting products.

2 CFLs and 7 LEDs. NMR Evaluation of 2010 Efficient Lighting Products Direct Install Program Page 24

AI summary The document evaluates the 2010 Efficient Lighting Products Direct Install Program, focusing on the installation of 2 CFLs and 7 LEDs by NMR.

quarters of participants (74%) received 30 or fewer CFLs and more one-third of participants (36%) received 10 CFLs or less. The majority of participants (81%) received fewer than 11 LEDs. (Table 4-1) 4.3 On-Site Visit Discrepancies During...

AI summary The evaluation of the 2010 Efficient Lighting Products Direct Install Program found that most participants received a limited number of CFLs and LEDs. Discrepancies were identified between the number of installed bulbs recorded in the tracking system and the actual on-site installations, due to inaccurate reporting and uninstalled bulbs left behind by installers.

ported facing no barriers to participation in the 2010 Direct Install program. Among those who did mention a barrier, the majority were associated with fixture incompatibility (60%). (Table 4-7)

AI summary The 2010 Direct Install program faced participation barriers, with 60% of those encountering issues citing fixture incompatibility as the main obstacle.

100 NMR Evaluation of 2010 Efficient Lighting Products Direct Install Program Page 30 When asked what was preventing them from pursuing additional energy efficiency measures, two out of five 2010 respondents (40%) were unable to provide a...

AI summary The evaluation of the 2010 Efficient Lighting Products Direct Install Program found that 40% of respondents could not provide a reason for not pursuing additional energy efficiency measures. The most common barrier was lack of time (25%), followed by lack of financing, interest, and information (each 8%). There was a shift from prior years, with more emphasis on time constraints and fewer mentions of lack of available measures.

Table 4-19: Satisfaction with DI Program Rating: 5= ‘very satisfied’ and 1 = ‘not at all satisfied’ 2008 2009 2010 n 5 4 3 2 1 n 5 4 3 2 1 n 5 4 3 2 1 Program overall 66 82% 14 3 2 0 68 77% 18 5 0 0 68 84% 13 3 CFLs installed as part of th...

AI summary The table presents customer satisfaction ratings for the Direct Install (DI) program and its components across three years (2008–2010), with respondents rating their experience on a scale from 1 to 5. Satisfaction levels are generally high, particularly for LED installations and program overall satisfaction in 2010.

ogram tracking records. Nearly three out of five 2010 respondents (57%) reported having fewer than five employees; about three out of four (73%) reported having fewer than 10 employees. (Table 4-25) Table 4-25: Full-time Equivalent Workers...

AI summary The document presents data on the size of businesses participating in the 2010 Efficient Lighting Products Direct Install Program, showing that most had fewer than 10 employees and were independent businesses.

. 2003 5. 2004 6. 2005 7. 2006 8. 2007 9. 2008 10. 2009 11. 2010 99. Don‘t Know 8. How did you first learn about the Efficient Lighting Products Program? [RANDOMIZE AND READ 1-8, THEN 9] (Choose one) 1. From a phone call from an Efficient...

AI summary The text includes a survey question about how participants first learned about the Efficient Lighting Products Program, with options such as phone calls, mail, Nova Scotia Power's website, and word of mouth. It also references an evaluation of the 2010 Efficient Lighting Products Direct Install Program by NMR.

T-12 lighting with high efficiency lighting T-8s or T-5s 4. Metal Halide or High Pressure Sodium 5. Other (Specify: _) 9. (Don‘t know/Don‘t recall) 14c. Before participating in the Efficient Lighting Products Program, what percentage of yo...

AI summary The text includes survey questions about lighting usage and participation in the Efficient Lighting Products Program, focusing on the percentage of screw-base light sockets and exit signs containing CFLs or incandescent lamps before and after program participation. It also references the Nova Scotia Power (NMR) and an evaluation of the 2010 program.

am, which of the following actions do you think you would have taken? Please select all that apply. Would you have… [For FR2a – h 1 = YES, 2 = NO, 9 = Don’t know; For FR2e-f if YES ask FR2ei & FR2fi] FR2a. [IF CFLFlag = 1] Postponed instal...

AI summary The text presents a series of questions related to consumer behavior regarding the installation of energy-efficient lighting products, such as CFLs and LED exit lights, under the Direct Install Program by Nova Scotia Power. It explores the impact of the program on installation decisions and budget considerations.

o to Q0] 9. Don‘t know/Don‘t recall [If purchased and installed both CFLs and LED exit lights, Go to Q0, Else go to Q0] [IF Q0=YES] About what quantity of these additional CFLs did your company / organization purchase on its own since part...

AI summary The text outlines survey questions related to the Efficient Lighting Products Direct Install Program, focusing on customer purchases of CFLs and LED exit lights, their influence on self-purchasing decisions, and broader energy efficiency actions taken by participants.

Hour (0000 - 2400) Closing Hour (0000 - 2400) A. Monday B. Tuesday C. Wednesday D. Thursday E. Friday F. Saturday G. Sunday Other than scheduled holidays (e.g. national holidays, Christmas, New Year, etc.) and regular days of the week that...

AI summary The text outlines a survey format to gather information about business closures and lighting usage patterns. It includes questions about the number of days a business is closed annually, specific periods of closure, and the percentage of lights used under different lighting conditions. The document also references the 'Efficient Lighting Products Direct Install Program' and includes a company name, NMR.

............................................................ 38 5.6.2 Spillover ................................................................................................................................................. 40 5.7 ENERGY...

AI summary The text outlines sections of a report, including topics such as spillover effects, energy attitudes, customer satisfaction, and firmographics. It also references an appendix containing interview guides. No specific arguments or entities are discussed in this excerpt.

10 http://www.dpuc.state.ct.us/dockcurr.nsf/8e6fc37a54110e3e852576190052b64d/c530ebcb3a3e701f852577af005d 20e6?OpenDocument 11 http://www.ma-eeac.org/docs/MA%20TRM_2011%20PLAN%20VERSION.PDF NMR Evaluation of 2010 Prescriptive Rebate Progra...

AI summary The document evaluates the 2010 Prescriptive Rebate Programs, focusing on lighting usage in electrically conditioned spaces. Data from site visits for various DSM Administrator programs, including the Smart Lighting Choices, Small Business Lighting Solutions, and Efficient Products - Direct Install programs, were analyzed to calculate weighted averages for lighting in cooled and heated spaces.

cipate in the NSPI rebate programs? [Probe: Save energy, rebates offered, reduce maintenance costs, protect environment, recommended by utility, concerns with carbon, etc.] 12. Were there any challenges or barriers that you faced in making...

AI summary The text outlines a series of questions aimed at understanding the experiences and challenges of participants in NSPI rebate programs, including barriers to participation, issues encountered, and satisfaction levels with various programs and interactions with NSPI staff.

12% 37% Slightly more than one-half of 2010 respondents were sports facilities (54%). Manufacturing was the second most common business type at 15%. (Table 3-12) Table 3-12: Business Type 2008 Respondents 2009 Respondents 2010 Respondents...

AI summary The text provides statistical data on the distribution of business types among respondents in 2008, 2009, and 2010. Sports facilities were the most common business type in 2010, followed by manufacturing and retail.

nstalled in Truro and Dartmouth. NMR Evaluation of 2010 C&I Custom Program Page A29 Table 3: Summary of Controlled Refrigeration Equipment Installed Measures Evaporator Fan Door Heater Outside Air Location Control Control Cooling Truro Y Y...

AI summary The document presents a table summarizing the installation of controlled refrigeration equipment across various locations, including Truro, Bedford, Dartmouth, and Halifax, with details on specific installed measures.

you installed or pursued through the Commercial and Industrial Custom program? 1. Yes 2. No 3. Don‘t know [IF Q17 = NO / DON‘T KNOW FOR EVERY MEASURE GO TO Q20] IF Q16=YES: Q17. Was equipment of the same level or a higher level of efficien...

AI summary This text is a series of survey questions related to energy efficiency measures, specifically asking whether equipment was purchased and installed independently by the respondent and whether it met or exceeded the efficiency levels of equipment installed through the Commercial and Industrial Custom program.

eract with at NSPI? a. What types of interactions do you typically have with NSPI staff? [Probe: status calls, meetings, etc.] Could these interactions be improved? How so? 6. Some companies work with a design professional, project archite...

AI summary The text outlines a series of questions aimed at understanding interactions with NSPI, the use of design professionals in project design, and the program delivery process for the C&I Custom and BER programs. It focuses on participation in various stages of the process and identifies potential barriers to program participation.

t pose a barrier to participation in the C&I Custom program? [Probes: Assistance, availability, or interaction with program staff; requirements of any of the four-steps;] The BER program was designed to streamline the rebate process for C&...

AI summary The text discusses the Business Energy Rebate (BER) program and its implementation by C&I customers, highlighting the simplicity of the BER compared to the C&I Custom program. It also explores participant experiences, identifying potential barriers and motivations for participation in energy efficiency programs.

5 9 no extremely DK influence influential Spillover Now I‘d like you to think about any energy efficient equipment or upgrades that your company is currently pursuing or has installed in the past two years on its own. These measures could...

AI summary The text asks respondents to consider energy-efficient equipment and upgrades implemented or pursued by their company in the past two years, including whether they were installed independently or through rebate programs, and the expected electricity savings in 2010.

.......................................................................................................................... 16 3.1 METHODOLOGY ....................................................................................................

AI summary The text outlines the methodology and structure of a study, including in-depth interviews, telephone surveys, and sampling error considerations. It also covers program goals, responsibility, outreach, awareness, prior purchases, and post-participation energy efficiency actions.

............... 17 TABLE 3-3: SOURCE OF FIRST AWARENESS OF SBLS PROGRAM .......................................................... 21 TABLE 3-4: PRIOR PURCHASES OF EFFICIENT LIGHTING PRODUCTS ..................................................

AI summary The text provides a list of tables related to the Small Business Lighting Program (SBLS), including participant awareness, prior purchases, program influence, barriers, and satisfaction levels. These tables are used for evaluating the program's effectiveness and participant experiences.

e program. NMR Evaluation of 2010 Small Business Lighting Solutions Program Page II Notwithstanding the high levels of customer satisfaction, issues with material orders and deliveries were mentioned by program staff, Delivery Agents, and...

AI summary The 2010 Small Business Lighting Solutions Program faced issues with material orders and deliveries after expanding to the entire province, leading to incorrect or late deliveries. In response, the DSM Administrator changed the program design to allow Delivery Agents to choose their own materials vendors, aiming to improve service and avoid future constraints.

%) cited word of mouth (23%) the contact information for the Delivery Agent in their or trade allies (22%)—electricians, contractors or vendors. region. SBLS-F3. SBLS-R3. The DSM Administrator should continue to Customers were motivated to...

AI summary The 2010 Small Business Lighting Solutions Program was primarily motivated by cost savings, with 71% of participants citing energy cost reduction as their main reason for joining. The DSM Administrator is advised to continue emphasizing the financial benefits of the program to small businesses.

Nova Scotia. A lack of interested electrical contractors could lead to inadequate resources to perform installations. Short-Term Outcomes  Generate customer interest. Customers are made aware of the program by Delivery Agents.  Lighting...

AI summary The text discusses the Small Business Lighting Solutions Program in Nova Scotia, focusing on its short-term and mid-term outcomes, including generating customer interest, performing lighting audits, and achieving energy savings and cost reductions for small businesses.

e use of a line loss factor of 1.074, consistent with that used by NSPI for the small business sector, provides an overall 2010 tracking estimate of 13,829 MWh of tracked savings at the generator. Table 2-1: Summary of SBLS 2010 Program Tr...

AI summary The document discusses the use of a line loss factor of 1.074 in calculating tracked energy savings for the Small Business Lighting Program (SBLS) in 2010, resulting in an estimated 13,829 MWh of savings. Tables provide monthly and annual data on demand and energy savings, as well as lighting technology installations in 2008 and 2010.

y similar between the two years. T8 fixtures represent the vast majority of activity in each year, with CFL and exit signs showing the greatest amount of activity among the remaining technologies. Table 2-2: Summary of SBLS 2008 and 2010 S...

AI summary The text summarizes the energy savings achieved by the Small Business Lighting Solutions (SBLS) program in 2008 and 2010, highlighting the dominance of T8 fixtures in both years and the overall energy savings by lighting type.

Table 2-7: CFL Free-ridership Stated Intent Questions Free- Question Question Responses Rider Number Score Now I would like to ask you to consider what actions you would have taken in the absence of the Small Business Lighting Solutions Pr...

AI summary The text presents a table from a regulatory proceeding discussing free-ridership in the context of the Small Business Lighting Solutions Program. It asks respondents about their intended actions if they had not participated in the program, with responses indicating a mix of delayed installation, no installation, and installation of less efficient lighting.

with a single ―Materials Vendor‖ and ―Recycling Contractor,‖ who was responsible for supplying lighting materials to the Delivery Agents, and collecting materials (lamps and fixtures) for recycling. 3.3 Program Responsibility and Communica...

AI summary The SBLS program's responsibilities are distributed among the DSM Administrator, Delivery Agents, Materials Vendor, and Recycling Contractor. The DSM Administrator oversees customer pre-qualification, authorization, audits, and compensation, while Delivery Agents handle customer interaction, audits, installations, and project coordination.

ition, the DSM Administrator should consider requiring that Materials Vendors chosen by Delivery Agents in 2011, and future program years, meet minimum criteria for reliability and materials quality. 3.4 Outreach and Marketing Direct marke...

AI summary The document discusses the DSM Administrator's consideration of requiring materials vendors to meet minimum reliability and quality criteria, as well as outreach and marketing efforts for the SBLS program. It also mentions the implementation of a quality action plan by the Materials Vendor to improve selection accuracy.

Table 3-3: Source of First Awareness of SBLS Program13 Source 2008 2009 2010 Sample size 50 50 65 †ϐ Friend or business associate 42% 22%σ 23% † NSPI staff/presentation 2 16σ 18 ϐ Contractor or vendor 12 32σ 14 ϐ NSPI website 4 2 9 †ϐ Elec...

AI summary The table presents data on the sources of first awareness of the SBLS program across three years (2008 to 2010), showing varying percentages of respondents who became aware through different channels such as friends, NSPI staff, contractors, and others.

ad previously purchased energy efficient products, more than seven out of ten (71%) reported having purchased CFLs and two-fifths (20%) reported retrofitting T-12 lighting with T8s or T5s. (Table 3-4) Table 3-4: Prior Purchases of Efficien...

AI summary The text discusses the purchase of energy-efficient lighting products by respondents in 2008, 2009, and 2010, with a focus on CFLs and retrofitting T-12 lighting with T8s or T5s. It also notes that about two-fifths of 2010 respondents had prior plans for lighting improvements before engaging with the Small Business Lighting Solutions Program.

talled through the SBLS program. All four of the respondents who had installed additional equipment, reported that participation in the SBLS program had influenced their decision to do so. (Table 3-6) Table 3-6: Post-Program Lighting Insta...

AI summary The SBLS program influenced some small businesses to install additional lighting equipment, with 4% of participants in 2008 and 2009, and 12% in 2010, reporting that their decision was influenced by the program. The efficiency of the additional lighting was generally the same or higher than that of the lighting installed through the program.

2 6 NMR Evaluation of 2010 Small Business Lighting Solutions Program Page 29 About three-fourths of the 2010 respondents (74%) reported that they owned their own buildings. Respondents who reported that they did not own their buildings wer...

AI summary The evaluation of the 2010 Small Business Lighting Solutions (SBLS) program found that 74% of respondents owned their buildings, while 56% of renters did not need permission from building owners to participate. Only two respondents reported significant barriers in obtaining permission, with one describing it as very significant.

Table 3-14: Satisfaction with SBLS Program (% Very Satisfied / Satisfied) Aspect of program 2008 2009 2010 Sample size 50 50 65 Program overall 100% 94% 97% ϐ Delivery agent (single point of contact) 94% 98% 91% Assistance with program app...

AI summary The table presents customer satisfaction rates for the SBLS program from 2008 to 2010, showing high levels of satisfaction across various aspects such as program delivery, audit quality, and vendor recommendations.

duling and timing of installation 86% 94% 86% Interaction/ communication with contractors 94% 94% 87% Installation process 87% 92% 94% Completion of the project on schedule 87% 90% 84% Rebate/Incentive amount 96% 93% 98% Paperwork and proc...

AI summary Respondents expressed high satisfaction (93% or greater) with various aspects of the lighting equipment installed through the SBLS program, similar to previous years. Key areas included installation, communication with contractors, and rebate amounts.

l of the participants (93% or greater) reported that they were satisfied with the different aspects of the lighting equipment installed through the SBLS program, similar to 2008 and 2009. (Table 3-15) Table 3-15: Satisfaction with Lighting...

AI summary The evaluation of the 2010 Small Business Lighting Solutions (SBLS) program shows high satisfaction with the lighting equipment installed, with over 90% of participants reporting satisfaction across various aspects. Additionally, 63 out of 65 respondents indicated they would likely purchase energy-efficient equipment in the future.

14 More than three out of four 2010 respondents (77%) reported having fewer than 20 employees and three out of five respondents (60%) reported having fewer than 10 employees. (Table 3-24) Table 3-24: Full-time Equivalent Workers 2008 2009...

AI summary The 2010 Small Business Lighting Solutions Program evaluation found that most respondents had fewer than 20 employees and operated less than 80 hours per week, with an average of 60 hours per week. This data is presented in Table 3-24 and Table 3-25.

ur-fifths of 2010 respondents (86%) reported that their businesses operated less than 80 hours each week. Overall, 2010 respondents reported average operating hours of 60 hours each week. (Table 3-25) Table 3-25: Hours of Operation Hours 2...

AI summary The text presents data on the operating hours and company types of small business respondents in 2010, highlighting that most businesses operated less than 80 hours per week and that the majority were independent. The data is presented in tables and is related to the evaluation of the Small Business Lighting Solutions Program.

Scotia Power energy efficiency programs before participating in the Small Business Lighting Solutions Program? 1. Yes 2. No (Go to Q7) 9. Don‘t know (Go to Q7) 5. Which programs did your company / organization participate in prior to the S...

AI summary The text contains survey questions related to participation in Scotia Power energy efficiency programs, specifically asking about prior participation in the Small Business Lighting Solutions Program and other programs. It also includes a question about the years of participation in identified programs.

003 6. 2004 7. 2005 8. 2006 9. 2007 10. 2008 11. 2009 12. 2010 99. (Don‘t Know) 7. How did you first learn about the Small Business Lighting Solutions Program? [RANDOMIZE AND READ 1-8, THEN 9] (choose one) 1. From a phone call from a Small...

AI summary The text presents a survey asking respondents how they learned about the Small Business Lighting Solutions Program and the primary reason for their participation. It includes multiple-choice options for both questions.

nded by contractor) 11. (Past participation in utility programs) 12. (Other (Please explain )) 99. (Don‘t know/Don‘t recall) NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B3 9. What was the second most important rea...

AI summary The text presents survey questions related to participation in the Small Business Lighting Solutions (SBLS) program, including reasons for participation and prior purchases of energy-efficient lighting products. The survey is part of an evaluation of the 2010 SBLS program conducted by NMR.

program, had your company / organization purchased any energy efficient lighting products? 1. Yes 2. No (Go to Q12) 9. (Don‘t know/Don‘t recall (Go to FR1)) 11. What purchases of energy efficient lighting had your company / organization ma...

AI summary This section of the document asks participants whether they had previously purchased energy-efficient lighting products and whether they had plans to pursue lighting improvements before engaging with the Small Business Lighting Solutions program.

aced 3. Use lights the same amount as the lights that were replaced 4. Use the lights more, but instead of other less efficient lights 9. (Don‘t know/Don‘t recall) SPILLOVER 21. Now I'd like you to think of the time since you participated...

AI summary The text includes survey questions about the usage and impact of energy-efficient lighting upgrades installed through the Small Business Lighting Solutions (SBLS) program. It asks participants about their lighting usage, additional upgrades, and the influence of the SBLS program on their decisions.

ficient lighting‖ and 5 indicates that the program was ―extremely influential to your decision to install the energy efficiency lighting.‖ [record response on scale of 1 to 5, 9 = Don‘t know] 25. Has your participation in the Small Busines...

AI summary The text includes survey questions related to the influence of the Small Business Lighting Solutions Program on energy efficiency actions and reasons for not pursuing additional measures. It asks respondents to rate the program's influence and list other energy efficiency measures implemented.

c. How long it takes them to come on d. Flickering e. How long they last f. Energy savings provided by the measure 30. Also on a scale of 1 to 5, where 1 means ‗not at all satisfied‘ and 5=‗very satisfied‘, how satisfied are you with the f...

AI summary This section contains survey questions about the Small Business Lighting Solutions Program, focusing on customer satisfaction with various aspects of the program and future intentions to purchase energy-efficient products. It also introduces a section on barriers to action and recommendations for improvements.

n implementing the energy efficiency measures provided through the program? 1. Yes 2. No (Go to Q30) 9. (Don‘t know/Don‘t recall) (Go to Q30) 36. What was the ONE most important barrier? (Do not read) 1. (Concern that actual bill savings w...

AI summary The text includes survey questions about barriers to implementing energy efficiency measures through the Small Business Lighting Solutions (SBLS) program, with options for respondents to indicate the most and second most important barriers they faced.

IN CBECS 16. Other NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B10 17. Vacant 99. (Don‘t know/Don‘t recall) 43. Into which of the following categories does your building floor space fall? (square meters) (square f...

AI summary The document contains a series of questions from the Evaluation of the 2010 Small Business Lighting Solutions Program, focusing on building floor space, number of employees, hours of operation, and company structure. These questions are part of a data collection effort by NMR.

9. (Don‘t know/Don‘t recall) NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B11 Delivery Agent Interview Guide: NSPI SBLS Program Interviewer: Date of Interview: Time Begun: Time Ended: Respondent Name: Respondent Ti...

AI summary The text is an interview guide used by Nexus Market Research (NMR) to evaluate the 2010 Small Business Lighting Solutions (SBLS) Program delivered by Nova Scotia Power Inc. (NSPI). The guide includes questions for delivery agents about their experience with the program, their role, and program processes.

implementations, retrofits, etc] 3. What is your current job title? What roles and responsibilities do you have at [Company]? 4. How did you first become aware of the SBLS program? NMR Evaluation of 2010 Small Business Lighting Solutions P...

AI summary The text contains a series of questions directed at individuals involved in the SBLS program, focusing on their roles, interactions with NSPI, marketing strategies, and the program's implementation process. It explores how participants are aware of the program, communication with vendors, and the timeline from audit to savings analysis.

orms the post-installation inspections? If deficiencies are discovered what process is in place to correct these deficiencies and how much time is required before they are corrected?] 20. In what ways has participating in the SBLS program...

AI summary The text presents a series of questions aimed at evaluating the SBLS program, including post-installation inspection processes, program benefits, challenges, and data tracking procedures. It also asks for feedback on various aspects of the program and how they could be improved.

Since participating in the SBLS program, have you implemented any other energy efficiency measures for any of the SBLS participants that you worked with? [IF NO SKIP TO FIRMOGRAPHICS] 36. Did participation in the SBLS program influence the...

AI summary The text includes questions about the impact of the SBLS program on energy efficiency measures, the types of measures implemented by participants, and suggestions for improving the program. It also includes firmographic questions related to company size and structure.

9. Don‘t know/Don‘t recall NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B16 Materials Vendor Interview Guide: NSPI SBLS Program Interviewer: Date of Interview: Time Begun: Time Ended: Respondent Name: Respondent Ti...

AI summary This document is an interview guide used by Nexus Market Research and Marketing (NMR) to evaluate the 2010 Small Business Lighting Solutions (SBLS) Program provided by Nova Scotia Power Inc. (NSPI). The guide includes questions for materials vendors who have worked with NSPI customers participating in the SBLS Program.

alent workers are employed by your company/organization? NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B19 15. Fewer than 5 16. 5 to 9 17. 10 to 19 18. 20 to 49 19. 50 to 99 20. 100 to 249 21. 250 or More 9. Don‘t k...

AI summary The document contains a portion of an evaluation of the 2010 Small Business Lighting Solutions (SBLS) Program, including survey questions and an interview guide for recycling contractors. It includes questions about company size, independence, and how contractors became aware of the SBLS program.

me aware of the SBLS program? [PROBE IF NOT MENTIONED: Were you recruited by the SBLS program staff? IF NO: Did you approach SBLS program staff about being their recycling contractor?] 45. What are your responsibilities with regards to the...

AI summary The text discusses the SBLS program and includes questions about the respondent's involvement, responsibilities, interactions with program staff and vendors, training received, and the recycling process. The SBLS program is being evaluated in the context of the 2010 Small Business Lighting Solutions Program.

sites, need to be recycled?] NMR Evaluation of 2010 Small Business Lighting Solutions Program Page B21 a. Does the SBLI program require that all bulbs, replaced through the program, be recycled? IF NO: Why not? Are there additional incenti...

AI summary The text includes questions about the SBLS program, specifically regarding bulb recycling requirements, incentives for recycling, and the impact of the program on participating companies. It also asks about data tracking and contractor perceptions.

In what format is this provided to NSPI and how frequently? b. IF THEY DO NOT TRACK: Why not? Contractor Perceptions Now I‘d like to ask you a few questions about contractor perceptions. 18. What do you think motivates contractors (electri...

AI summary The text includes survey questions directed at contractors regarding their participation in the SBLS program, asking about motivations, barriers, and suggestions for improvement. It also includes firmographic questions about company size and structure.