Section 5
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previous reporting, step‑down transformers were counted as standalone substations. Going forward, for the purposes of this report, NS Power has defined a substation as one with a transmission supply that serves distribution customers. From...
AI summary The report discusses changes in the definition of a substation by NS Power, an increase in customers and infrastructure expansion, and a decline in residential customer satisfaction in Cape Breton and Metro regions. The Board is concerned about the impact of the substation definition change on PLT resources and customer satisfaction tracking.