ode: \ \ \ \ \ \ \ \ \ \ Country: \ \ \ \ \ \ \ \ \ \ Telephone number: \ \ \ \ \ \ \ \ \ \ Alternate phone number: \ \ \ \ \ \ \ \ \ \ Complaint Information Type of complaint: Other Additional details: I am writing today regarding a probl...
AI summary A Nova Scotian resident installed solar panels and an upgraded inverter in September 2024, expecting savings on electricity bills. While they have seen reduced costs during the summer of 2025, they are concerned that Nova Scotia Power resets their accumulated solar credits to zero on January 1st, leading to increased charges during the winter when heating demands are high.
nter when my electric heating is at the highest? … but more than this, why are they resetting my balance at all, this is my power!!? I see now why Nova Scotia Power offer's the incentive to homeowners to invest in solar… so they can use ou...
AI summary A homeowner is frustrated with Nova Scotia Power's billing reset process for solar production, feeling it is unfair and misleading. They argue that the company is profiting from their solar investment, as the reset causes them to pay for unused power in January, despite producing excess solar energy during other times of the year.
seem fair? I have looked through NS Powers site and tried to search for a mention of this reset process, but to no avail, the first I heard of this was from a neighbour after my panels were installed. I would think full disclosure should b...
AI summary A resident expresses concern over a reset process related to solar panel rebates by NS Power, claiming a lack of transparency and ethical issues. They argue that the process may have encouraged overinvestment in solar systems, leading to the utility profiting from excess production. They request an investigation into the fairness and legality of the practice.