Topic:"Stakeholder Engagement" in M12273

ce my information is out there forever? I feel that I am left to worry for the rest of my life about what is happening to my information while Nova Scotia Power walks away from this after two years. I am not sure of what power you have ove...

AI summary The text includes a letter from Susanne Roy expressing concerns about Nova Scotia Power's handling of customer information and the lack of long-term credit monitoring support. It also includes email correspondence related to fraud protection and accountability and transparency, with a focus on organizational responsibility and communication.

1 • Monday, April 28, 2025 2 • Thursday, May 1, 2025 3 • Wednesday, May 14, 2025 4 • Friday, May 23, 2025 5 • Wednesday, June 4, 2025 6 • Wednesday, June 25, 2025 7 8 Customers can access these public/media updates via a banner on the NS P...

AI summary NS Power communicated cyber incident updates via a homepage banner, social media, and direct emails to stakeholders, including a provincial media distribution list. On June 4, 2025, NS Power executives testified before the Standing Committee on Public Accounts regarding the incident and engaged with media post-session. Proactive notifications were sent to local media about customer support sessions.

rd Inquiry into Nova Scotia Power's Cybersecurity Incident (NSEB M12273) NSPI Responses to NSEB Information Requests REDACTED Cyber incident update Billing Chris concerns CBC Nova Elizabeth Lanteigne, July 9, 2025 Radio Customer Scotia McM...

AI summary Inquiry into Nova Scotia Power's cybersecurity incident (NSEB M12273) and responses to NSEB information requests. Media engagements include CBC Nova Scotia Radio interviews discussing the cyber incident, billing concerns, and customer support initiatives. Community sessions and meter reader interactions were also highlighted.

1 escalated queries, this call centre was staffed by TransUnion employees who had been provided 2 with prepared responses from NS Power, and instructed to escalate any queries that could not be 3 addressed to the Company so that customers...

AI summary NS Power collaborated with TransUnion to manage customer inquiries about credit monitoring, using prepared responses and escalating complex queries. Community engagement sessions were held to assist customers, and the website was updated with tools to aid navigation. This approach builds on NS Power’s prior customer engagement efforts.

1 8.2 Additional Security Audits, Policy Updates, and Employee Training 2 3 Section 4.1 addressed additional security audits, policy updates, and employee training as 4 summarized below. 5 6 Regarding security audits, NERC conducts extensi...

AI summary The text discusses NS Power's efforts in cybersecurity, including security audits conducted by NERC, an ongoing investigation by the OPC, updates to cybersecurity policies informed by NIST, and mandatory employee training programs to ensure compliance and awareness.

1 the NS Power website and information appeared as the top search result when customers 2 used search engines (i.e. Google) to find information about the Incident. Social media 3 accounts have been regularly monitored, and where appropriat...

AI summary NS Power informed customers about a cybersecurity incident, providing updates on the impact of the incident and encouraging vigilance against scams. Notifications were sent to affected customers, and third-party service providers were engaged to assist with the process.

1 These communications and releases to media occurred on the following dates: 2 3 • Monday, April 28, 2025 4 • Thursday, May 1, 2025 5 • Wednesday, May 14, 2025 6 • Friday, May 23, 2025 7 • Wednesday, June 4, 2025 8 • Wednesday, June 25, 2...

AI summary The document outlines the dates and methods used by NS Power to communicate updates regarding a cyber incident to the public and media. Key communications included appearances before the Standing Committee on Public Accounts and direct engagement with media.

oint-Use Agreement Proceeding (M12149), June 16, 2025. 6 SBA IR-2, Joint-Use Agreement Proceeding (M12149), June 16, 2025. Page 8 of 9 December 1, 2025 C. Henwood Update on OPC Investigation As noted in previous reports, the Office of the...

AI summary The document updates on an ongoing OPC investigation into a cyber incident, noting Nova Scotia Power's cooperation. It mentions CEO Peter Gregg and Director Chris Lanteigne's testimony before the Standing Committee on Natural Resources and Economic Development, acknowledging customer concerns and commitment to resolution.

Ian MacMillan [email protected] Document Number: 323355 FORMAL INTERVENORS CONSUMER ADVOCATE David J. Roberts Counsel Pink Larkin [email protected] 1463 South Park Street, Suite 201 PO Box 36036 Michael Murphy Halifax, NS B3J 3S9...

AI summary The document lists formal intervenors in a Nova Scotia regulatory proceeding, including consumer and small business advocates, consultants, and the Department of Energy. Key participants include legal counsel from Pink Larkin, Blackburn Law, and Daymark Energy Advisor, along with DOE representative Thomas Kayter.

• M12351 – The Company’s Dispatch Study Action Plan Quarterly Update dated June 30, 2025, advised that the incident impacted the project’s expected progress and implementation date and that the ECC Optimization Tools project schedule recov...

AI summary NS Power requested an indefinite extension to submit its 2024/25 Time-Varying Pricing (TVP) and EM&V reports due to a cybersecurity incident disrupting Advanced Metering Infrastructure (AMI) data access. The incident also impacts the upcoming TVP Season and requires stakeholder consultation for revised TVP tariffs, with Matter M11822 referenced for prior TVP rate applications.

. NS Power stated that Capital Work Order C0021835 - IT - CIS Replacement was listed in the 2025 ACE Plan (M12012) as a project for subsequent submittal and that approximately $1.6 million had been spent on the project, with a projected sp...

AI summary NS Power disclosed that a cybersecurity incident may impact the timeline and direction of the CIS Replacement project in the 2025 ACE Plan (M12012), which has a high-risk rating. The Board criticized the lack of coordinated communication about these impacts and directed NS Power to include them in the Monthly Update, with the next update due October 1, 2025.

the accuracy of the information provided. METHODS BY WHICH INFORMATION WAS RECEIVED 7. During the relevant period, complaints and inquiries were received through the following channels: a. telephone calls to the firm 's main phone line tha...

AI summary The document outlines methods for receiving complaints (telephone and online), collected contact information (name, phone, email), and estimates over 300 calls and 200 leads related to Nova Scotia Power. No identity verification of contacts was performed, and inquiries were directed to complete intake forms.

ns of outstanding matters. See, for example, the decision of the Nova Scotia Court of Appeal (per: Fichaud, J.A.) in R. v. Chehil, 2009 NSCA 85 (at paragraphs 21 and 23). January 27, 2026 C. Henwood In the subject process, important reside...

AI summary The Consumer Advocate will represent residential customer interests, while Ms. Fraser's request to intervene is denied due to her intent to use the information in another proceeding. Blake Williams, Senior Director, Regulatory Affairs, concludes the letter.

tion which was filed with the Notice of Intervention, as “all customers of Nova Scotia Power whose personal information or electricity billing was affected by the cyber security incident”. 3. The Energy and Regulatory Boards Act provides tha...

AI summary The text outlines procedures for addressing a cybersecurity incident affecting Nova Scotia Power customers, referencing the Energy and Regulatory Boards Act, the roles of the Consumer and Small Business Advocates, the Letters of Comment process, and potential public hearings. It emphasizes stakeholder engagement and regulatory oversight in the inquiry.

The Board believes proceeding with two separate matters can be achieved with minimal, if any, duplication of effort. Details about these proceedings are set out below. Scope of Proceedings The scope of each proceeding will be set out in is...

AI summary The Board proposes handling two separate regulatory matters with minimal duplication. Scope details will be outlined in issues lists, finalized after stakeholder comments. Hearing Orders will precede draft issues lists, with finalization following party input.