Topic:"Stakeholder Engagement" in M12600

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien From: Painting-MacLean, Kimberly To: Painting-MacLe...

AI summary An email exchange regarding accountability and transparency, with a focus on regulatory processes and communications. The message highlights the importance of these principles and mentions the Nova Scotia Utility and Review Board.

2025 Nova Scotia Power's Cybersecurity Incident Report REDACTED 1 escalated queries, this call centre was staffed by TransUnion employees who had been provided 2 with prepared responses from NS Power, and instructed to escalate any queries...

AI summary NSP collaborated with TransUnion to manage customer inquiries regarding a cybersecurity incident, providing call-back services and in-person support. Community engagement and updated resources on the NSP website were implemented to assist customers with credit monitoring and identity theft prevention.

Library talks FUNDING FROM A1 "HRCE is currently working a new supplementary funding agreement with HRM and while we do so, we won't be making any additional comments," said Lindsey Bunin, communications officer for HRCE, in an emailed sta...

AI summary The document discusses potential budget cuts to school library funding in HRM, with concerns raised by librarians and unions. HRCE is working on a supplementary funding agreement with HRM, and school librarians emphasize the unique role they play compared to public libraries. CUPE Atlantic has urged members to contact local officials to oppose the cuts.

itleofSkokomulStreet, so that will be something the courts will sort out." Austinsaidhereceivedalawyer's letter banning him from the harbour trail and Atlantic Road ConstructionandPavingLtd.property. "It's just one thing after another," sa...

AI summary The text discusses a dispute involving ARCP's Dartmouth Cove infill project, which has caused conflict with the local community, HRM, and provincial authorities. Transport Canada initially approved the project, then rescinded the permit, and later issued an amendment approval. The company has been accused of obstructing public access and taking antagonistic actions, leading to legal disputes.

CONFIDENTIAL (Attachment Only) 1 Request IR-6: 2 3 Treatment of Incident Costs 4 5 Reference: Exhibit N-3 - 2025 Nova Scotia Power's Cybersecurity Incident Report, Page 14, 6 ll 18-25 7 8 Quote: 9 10 11 12 13 14 15 16 17 18 Immediately fol...

AI summary The document requests Nova Scotia Power Inc. (NSPI) to quantify the costs incurred and forecast remaining costs related to a cybersecurity incident, explain how these costs are being isolated from ratepayers, and discuss the impact of staff reassignments on operations and customer service.

Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to Consumer Advocate Information Requests 1 customer questions and concerns, including the Frequently Asked Questions section of the 2 page. Drawing on...

AI summary Nova Scotia Power reviewed its communication strategy following a cybersecurity incident, implementing SEO improvements and conducting a pulse survey. Results showed high awareness of the incident, with television as the primary source. Direct communication was effective for those directly impacted. Credit monitoring awareness was high, but uptake was low due to confusion and technical issues. Additional outreach, including in-person sessions and bill inserts, was implemented to encourage sign-ups.

6.0 STAKEHOLDER COMMUNICATION NS Power states that its incident response and business continuity processes were activated following the detection of the Cybersecurity breach.[40](#page-15-2) NS Power notified relevant law enforcement agenc...

AI summary NS Power activated its incident response and business continuity processes after a cybersecurity breach was detected. It notified law enforcement agencies and the OPC, and implemented a multi-channel communication approach, including public postings, direct notices to impacted customers, and updates through various platforms.

25 4.3 Other Stakeholders - 27 NS Power employees have been a key stakeholder audience throughout the Incident, as they were - 28 impacted as employees and as customers. Employees have received ongoing communications in

AI summary This section discusses the involvement of NS Power employees as key stakeholders during an incident, highlighting their dual role as employees and customers, and their ongoing communication throughout the event.

fairness and the efficiency and effectiveness of the regulatory proceeding itself. The Board is not a court and is not bound by the same detailed rules of civil procedure that courts typically follow. Board proceedings are open to the publ...

AI summary The document discusses the regulatory process of the Board, emphasizing its openness to the public, alternative participation methods, and considerations for requesting costs. It highlights that the Board is not bound by court procedures and can conduct proceedings virtually, ensuring accessibility and cost-effectiveness.

AMENDED HEARING ORDER On December 3, 2025, the Honourable Tim Houston, Premier of Nova Scotia and Minister of Energy, wrote to the Nova Scotia Energy Board to express concern about the number of Nova Scotians experiencing inaccurate billin...

AI summary The Nova Scotia Energy Board amended the hearing order for a proceeding concerning inaccurate billing and lack of responsiveness from NS Power following a cybersecurity breach. The Board is addressing the matter through an oral hearing, with dates set for August 2026, and has directed NS Power to respond to certain intervenor requests.

2. The following amended timetable will apply to this proceeding: Responses to IRs from NS Power Tuesday, June 9, 2026 Evidence by Intervenors and Board Counsel Tuesday, June 23, 2026 Witnesses IRs to Intervenors and Board Counsel Wednesda...

AI summary The amended timetable for the proceeding outlines key dates for responses, evidence submission, and the hearing, with the Clerk of the Board responsible for distributing the Amended Hearing Order and NS Power required to post notice on its website.

Demand Side Management

AI summary The document discusses Demand Side Management (DSM) within the context of regulatory proceedings in Nova Scotia. It addresses various aspects of DSM programs, including their design, implementation, and evaluation, as well as related topics such as cost recovery, program effectiveness, and stakeholder engagement.

Board Hearings are open to the public and you may participate as follows: - You may listen to the live hearing by visiting the Board's website at and selecting the "Listen to Live Hearings" option. This will enable you to see the electroni...

AI summary The document outlines procedures for public participation in a regulatory proceeding, including live listening, speaking at hearings, submitting written comments, and requesting intervenor status. It also provides access information for viewing the application and timetable for Matter No. M12600.

April 28, 2026 By Email Parties M12600 Dear Parties: M12600 – Minister of Energy – Accountability for Nova Scotia Power – Scope of IRs Further to NS Power's letter of April 27, 2026, objecting to the scope of certain IRs, the Board will al...

AI summary The Board is allowing parties to comment on Nova Scotia Power's objection to the scope of certain Integrated Resource (IR) questions posed by the Consumer Advocate and the Small Business Advocate. Comments are due by April 30, 2026, with a reply deadline for NS Power on May 1, 2026.

Re: M12600 - Minister of Energy - Accountability for Nova Scotia Power This is further to the Board's request for comments on the objections Nova Scotia Power has raised over the scope of some of the information requests that have been fil...

AI summary Nova Scotia Power objects to certain information requests in M12600, arguing they are more relevant to M12273. The Consumer Advocate and others argue that the overlap between the two matters is inevitable and that separating technical and non-technical aspects could hinder transparency. The Board has acknowledged the potential overlap and the importance of addressing both technical and governance-related issues in M12600.

I. ELIGIBILITY UNDER SECTION 9: INDIVIDUALS AS NON-PROFIT INTERVENORS

AI summary This section discusses the eligibility of individuals to act as non-profit intervenors under Section 9.

A. NSP's Position NSP submits that my perspective is duplicative of the Consumer Advocate's mandate and therefore fails to satisfy Section 10( I )(a), which requires that the non-profit intervenor represent a public interest or pol icy per...

AI summary NSP argues that the proposed non-profit intervenor's perspective is duplicative of the Consumer Advocate's mandate and thus does not meet the requirement under Section 10(1)(a) to represent a public interest or policy perspective not otherwise provided in the proceeding.

fairness and the efficiency and effectiveness of the regulatory proceeding itself. The Board is not a court and is not bound by the same detailed rules of civil procedure that courts typically follow. Board proceedings are open to the publ...

AI summary The document discusses the regulatory process of the Board, emphasizing its openness, alternative participation methods, and the consideration of cost reasonableness. It notes that in-person attendance is not mandatory and virtual proceedings can be effective.

OPENING STATEMENT 17 MR. DAVID MacLEOD 1 or security clearance. Thank you. 7 I've been in my current role as 8 Director of Customer and Grid Intelligence, responsible 9 for operating technologies, including advanced metering 10 infrastruct...

AI summary The opening statement introduces Mr. David MacLeod and Mr. Lanteigne, both employees of Nova Scotia Power, and Mr. Williams, the Vice President of Legal and Regulatory Affairs. Their roles and qualifications are discussed, with Mr. Williams noting his prior appearances before the Board.

- on anything sort of specific or from his point of view in terms of what we mean by those words. - A. (Williams) I certainly agree with what Ms. MacDonald has said, sir. There's no one aspect to this that I can point to that's demonstrati...

AI summary The discussion emphasizes the importance of accountability and transparency in regulatory processes, highlighting the need for a comprehensive approach in interactions with regulatory bodies such as the OPC. It stresses the significance of how processes are conducted, including evidence provision and responsiveness.

1 Anyone else have any comments they 2 want to make? 3 Mr. Roberts? 4 ROBERTS: Yes, thank you. MR. 5 I also agree with Mr. Mahody's 6 summary. And I think part of the concern in these very 7 preliminary discussions that we were having, is...

AI summary The discussion focuses on procedural considerations regarding the Board's handling of submissions and potential delays in setting dates, with concerns about the interplay between this proceeding and others. There is a suggestion to address substantive issues in phases and potentially revisit remedies in a later appearance.