2.1.4 Customer Outreach
p. p. 7
2.1.4 Customer Outreach - Before and during the event, NS Power employed a communication strategy which included a - phased roll out to customers, several customer-facing initiatives and outreach to stakeholders. - Social media posts were...
AI summary NS Power implemented a customer outreach strategy during an extreme cold event, including social media updates, a Grid Status Index webpage, and direct communication with Large Industrial Interruptible Rider (LIIR) customers. Measures highlighted included maximizing generation capacity, using battery storage, and importing electricity. Updates were shared with stakeholders and employees throughout the event.