Topic:"Stakeholder Engagement" in M12775

DATE FILED: March 31, 2026 Page 3 of 12 1 2 Recommendation 2 3 4 5 6 7 NSPI should aggressively pursue the Customer Operations Work Force planning initiative in managing PLT staffing levels. An annual status report should be made to the Bo...

AI summary The document recommends that NSPI aggressively pursue the Customer Operations Work Force planning initiative to manage PLT staffing levels and submit annual status reports to the Board. It also notes that NS Power no longer provides outage performance data in this report as per a 2017 NSUARB letter.

The 2026 forecast has increased to 27 new apprentices in 2026, with 21 to 25 of these individuals expected to graduate to journeypersons in 2029, based on the assumption that approximately 80 percent will be successful in the program. Thes...

AI summary The 2026 forecast projects 27 new apprentices in 2026, with 21 to 25 expected to graduate by 2029, driven by the need to increase the PLT workforce due to increased work volumes and attrition. NS Power previously aimed to hire 20 apprentices in 2025 but found only 18 suitable candidates.

Board Review Based on actual PLT staffing levels in 2025, the total number of PLTs was 238, comprised of 179 journeyperson PLTs and 59 apprentices. This total was 12 fewer than the utility's internal PLT target of 250. The utility noted th...

AI summary NS Power reported on its Power Line Technician (PLT) staffing levels in 2025, noting a shortfall of 12 PLTs compared to its target of 250. Attrition was higher than forecast, but the utility plans to meet its target by 2028. NS Power also increased apprentice intake and partnered with NSCC to expand training. Customer satisfaction remained stable, and the utility expects improvements with future staffing increases.

M12775 – Nova Scotia Power Inc. – Annual Power Line Technician (PLT) Staffing Levels and Reliability of Service – 2025 Report On March 31, 2026, Nova Scotia Power Inc. (NS Power) filed a report on its Power Line Technician Staffing Levels...

AI summary Nova Scotia Power Inc. (NS Power) filed a 2025 report on Power Line Technician (PLT) staffing levels and reliability of service, as required by the Board. The report includes staffing data, customer surveys, and regional breakdowns, following directives from the Sherrod Report and subsequent Board letters.