Topic:"Stakeholder Engagement" in M12816

Matter: NSPI DRO Appeal - Billing Issues - Harley Kalbfleisch

1 passage 1 document

Stakeholder Engagement across all matters →

K-3Correspondence between Appellant, DRO, and NSPI (redacted) 1 passage

Harley

Harley In response to your following email and its attachment, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power...

AI summary The Dispute Resolution Officer (DRO) clarifies their role in resolving disputes between N.S.Power and customers, emphasizing independence from both parties. Customers may appeal DRO decisions to the Board within 12 days. N.S.Power must obtain customer consent to share account information with the DRO.

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