Topic:"Stakeholder Engagement" in M12932

Stakeholder Engagement and 2026/27 Work Plan During the 2024/25 TVP Season, NS Power undertook stakeholder engagement as part of its ongoing pricing innovation framework, consistent with the 2024 Consensus Agreement, including consultation...

AI summary NS Power engaged stakeholders during the 2024/25 TVP Season as part of its pricing innovation framework, consistent with the 2024 Consensus Agreement. Engagement was paused due to a cyber incident but resumed with a kick-off session on June 16, 2026, and future sessions are planned.

Tactics and Schedule\ - Email – October 22 – December 13 - Introduced Retargeting and Segmentation/Personalization - Paid Channels – October 21 – November 30, Extended until December 2 - Direct Mail Postcard - Digital Ads Social, Google/Bi...

AI summary The document outlines a marketing and engagement strategy for promoting Time-Varying Pricing (TVP) programs, including email campaigns, paid and owned media channels, internal communications, and earned media efforts. Tactics span from October to December, with a focus on segmentation, personalization, and customer onboarding.

Direct Mail - Second strongest marketing tactic. - Recruitment postcard, sent as a Neighborhood Mail piece, reached 200,000 single-dwelling homes. - This campaign generated 7,729 website sessions via the QR Code - Continuing to drive traff...

AI summary The Direct Mail campaign was the second strongest marketing tactic, reaching 200,000 single-dwelling homes through a postcard sent as a Neighborhood Mail piece. The campaign generated 7,729 website sessions via a QR Code and continued to drive traffic to the website even after recruitment.

Social Media • Social Media Posts - October 30, November 21 & December 12, 2024

AI summary The document section titled 'Social Media' includes social media posts from October 30, November 21, and December 12, 2024, along with several images. The content appears to be related to public communication and outreach, possibly in the context of a regulatory proceeding.

Ongoing Pricing Innovation Process - Analytics-based : using 15-minute cloud scale analytics data to model 1 - Tariff Optimization Model - Rate Design Scorecard - Collaboration-focused : collaboration with Regulatory Intervenors and Custom...

AI summary The Ongoing Pricing Innovation Process involves analytics-based modeling, stakeholder collaboration, and alignment with resource planning initiatives. It includes tariff optimization, stakeholder engagement, customer feedback integration, and a phased approach to implementation.

Stakeholder Comment NS Power Response

AI summary The table outlines stakeholder comments and NS Power's responses, though specific content is not visible due to the image placeholder. The discussion likely involves stakeholder engagement, regulatory process, and program evaluation.

Stakeholder Comment NS Power Response To inform this discussion, Synapse requests that NS Power provide the stakeholder

AI summary Synapse requests that NS Power provide information to stakeholders to inform the discussion. The context suggests a regulatory proceeding involving information disclosure and stakeholder engagement.

Review of Marketing and Communication Efforts In its Decision and Order on the Year Three Report (M11823), the Board provided: Narrative Research conducted a customer survey, which highlighted residential customers' dissatisfaction regardi...

AI summary The Board directed NS Power to review its marketing and communication efforts, particularly regarding bill savings expectations for residential and commercial customers. NS Power has implemented tools and strategies to improve communication, including estimation tools for residential customers and coordinated approaches with commercial clients. Appendix C and E provide details on marketing efforts and stakeholder sessions.

Other Board Directives and Consensus Agreement Commitments Across the 2024 Consensus Agreement, Year Three Report (M11823), 2024/25 TVP Application (M11822), and other proceedings, other Board directives and commitments have been made. Thr...

AI summary The document outlines NS Power's updates on the status of various Board directives and Consensus Agreement commitments across multiple proceedings, including the 2024 Consensus Agreement, the 2024/25 TVP Application, and the 2025/26 Season. The Board has approved an extension for the filing date of the TVP 2024/25 EM&V report and deferred some directives to future sessions.

Stakeholder Engagement and 2026/27 Work Plan As outlined in M12499, engagement activities were temporarily paused following the cyber incident. On June 16, 2026, the Company held a kick-off session with stakeholders, which included an upda...

AI summary Stakeholder engagement activities were paused following a cyber incident, but resumed with a kick-off session in June 2026 and a technical session in July 2026. These sessions updated stakeholders on the 2026/27 Season and reviewed evaluation results, with materials provided in Appendix B.

TVP Objectives for Winter 6 (2026-2027) - Restore all Pilot TVP rates to operational status for November 1, 2026. - Focus on the customer experience of existing TVP customers to retain their trust in the stability of the rates. - Continue...

AI summary The document outlines objectives for the Time-Varying Pricing (TVP) program for Winter 6 (2026-2027), including restoring pilot TVP rates to operational status, improving customer experience, continuing communication efforts, applying learnings from prior evaluation reports, and advancing the Areas of Focus Work Plan from stakeholder engagements.

Near Term Next Steps - June 26, 2026 stakeholders provide comments on this deck to NS Power - By June 30, 2026 NS Power to file Phase Four (2024/25) Evaluation Report - July 14, 2026 Technical Session 1 (EM&V) - By July 31, 2026 NS Power t...

AI summary The document outlines key near-term steps in a regulatory proceeding, including stakeholder comments, evaluation reports, technical sessions, and stakeholder engagement activities scheduled from June 2026 through the fall/winter of 2026.

NOTICE OF INTERVENTION OF: K + S Windsor Salt Ltd. CKF Inc. Crown Fibre Tube Inc. Irving Shipbuilding Inc. Maritime Paper Products Ltd. Michelin North America (Canada) Inc. Compass Minerals Canada Corp. Farnell Packaging Ltd. P & H Milling...

AI summary The Industrial Group, consisting of several large and medium industrial customers of NSPI, intervenes in this proceeding as their costs are directly affected by the Application. They are addressing issues established by the Energy Board.

aluation, engagement, and refinement." 3 Please refer to the updated Areas of Focus Work Plan (i.e. 2026/27 Work Plan) filed as Attachment 1 to the Year Four Report letter. number of Work Plan items prior to the cybersecurity incident,[4](...

AI summary The document discusses NS Power's updated Work Plan for 2026/27, focusing on resuming TVP tariffs and stakeholder engagement. It also references technical session materials and addresses the impact of a cybersecurity incident on the Pilot program.

3.0 EVALUATION METHODOLOGIES AND REPORTING The CA recommends several additions to future evaluation reports, including reporting aggregate peak load reductions, monetized avoided-cost benefits, separate reporting of Small General and Gener...

AI summary The Consumer Advocate (CA) recommends enhancements to future evaluation reports, including reporting peak load reductions, monetized avoided-cost benefits, and separate reporting for Small General and General customers. NS Power notes that evaluation frameworks and avoided cost methodologies are evolving, and that responsibility for avoided costs now lies with the Nova Scotia Independent Energy System Operator (IESO-NS).

The CA recommends that the Board direct NS Power and EfficiencyOne (E1) to pursue additional coordination between TVP and Eco Shift, including the filing of a joint cross-promotion plan and additional reporting on cross-enrolment and measu...

AI summary The Consumer Advocate recommends that the Board direct NS Power and EfficiencyOne to enhance coordination between TVP and Eco Shift, including a joint cross-promotion plan and reporting on cross-enrolment impacts. NS Power agrees with the principle of coordination but does not see a need for additional Board-directed filings at this time. The CA also recommends analyzing demand charges and their potential modifications, which NS Power notes are already under review through its pricing innovation process.