C-1Notice of Appeal (redacted)
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Complaint Information DRO made decision on: March 4th, 2026 Type of complaint: Metering Issues Additional details: I have already forwarded the entire e-mail chain with NS Power and the DRO that explains the details of my complaint to boar...
AI summary The complainant disputes NS Power's refusal to compensate for excess solar generation in 2025, citing a DRO decision on March 4, 2026. The complaint highlights metering issues and inadequate compensation for surplus kWh.
C-6NSPI Response to Appeal (redacted)
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Procedural Background On February 13, 2026, NS Power received a general complaint from Mr. Cooling regarding NS Power's solar billing process and annual reset of banked solar energy credits. The customer requested clarification on the proc...
AI summary Mr. Cooling filed a complaint with the DRO regarding NS Power's solar billing process and annual reset of banked solar credits. NS Power argued compensation for excess generation is limited under the Electricity Act, while the DRO concluded Mr. Cooling received appropriate compensation under Regulation 3.6.1 and the Nova Scotia Electricity Act.
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