1.1.3 THE GLOBAL COVID-19 PANDEMIC The onset of the global COVID-19 pandemic presented challenges and opportunities for delivering DSM activities in Nova Scotia. The pandemic impacted elements of E1's business operations throughout 2020 an...
AI summary The global COVID-19 pandemic significantly impacted E1's ability to deliver DSM activities in Nova Scotia due to lockdowns, supply chain issues, and labor shortages. However, it also created opportunities for innovation in service delivery, such as virtual audits and addressing building air quality. E1 fell short of its 2020 and 2021 DSM Plan targets but used insights from the pandemic to inform its Settlement Plan and support economic recovery through energy efficiency.