Topic:"System Reliability" in M12273

lf is a major breach of trust, during an ongoing security breach. Even now, NS Power will not provide the basic NS Power profile information to a customer calling in and requesting same. I was born in this province and have lived here most...

AI summary The text highlights a customer's complaint against NS Power for a security breach, lack of transparency, and risks to customers (e.g., credit theft, mortgage issues). It also criticizes NS Power's history of power outages, rate hikes, and poor customer service, urging government intervention.

Page 2 of 3 This subscription retails for nearly $600 over two years, yet I was never asked whether I wanted this third-party service. Many Canadians already receive similar coverage at no cost through their banks or credit card providers....

AI summary The consumer, Danielle Kristine Maillet, expresses concerns about NSPower's billing practices, lack of consent for third-party services, and security issues following a data breach. She requests the Board to investigate NSPower's compliance with ethical and regulatory standards and to provide remedies for affected customers.

y." and relevant systems. System Planning October 1: "In response to Natural Forces IR-1 (and Energy Storage Canada IR-5) under the 2025 Evergreen IRP Action Plan and Roadmap Update proceeding (M12247), NS Power advised of its inability to...

AI summary NS Power informed the proceeding (M12247) that it could not access certain historical and simulated data due to a cyber incident affecting its IT system. It referenced the 2023 Load Forecast Report for DSM values and provided data for 2024, 2030, and 2035 from the NS-NB Reliability Intertie model.

, start 4 date, finish date, and percentage completion. If no progress is made from one month 5 to the next, this should also be clearly indicated along with the reasons. 6 3. A separate chart is to be provided in the Incident Report which...

AI summary The NSEB is required to report on progress tracking, including a Gantt chart of system restoration timelines and impacted Board matters. The Premier of Nova Scotia directed the NSEB to investigate NSP’s billing practices, consumer protections, system restoration timelines, financial relief options for customers, and potential financial penalties. The Company will provide vendor dues information by early February 2026.

our online customer account portal, launching a new secure cloud-based customer communication system, and upgrading our financial systems to return to paying our suppliers in an appropriate timeframe. Most importantly we remain focused on t...

AI summary Nova Scotia Power (NSP) addresses system disruptions affecting billing, supplier payments, and customer communications. They are implementing flexible billing options, upgrading systems, and investing in reliability, including infrastructure improvements. NSP emphasizes resolving issues while maintaining service reliability and affordability.

power poles across the province and clearing trees from 1,500 kilometers of power lines. We continue to make essential investments to meet our customers’ energy needs and strengthen future resilience. In September, we submitted a General R...

AI summary Nova Scotia Power submitted a General Rate Application, emphasizing reliability investments and affordability balance with customer advocates. They commit to correcting billing errors and cooperate with regulatory and cybersecurity investigations by NSEB and OPC.

This is further to your public and “Board Confidential” letters sent to the Nova Scotia Energy Board on August 8, 2025. The Board panel considering this matter is Stephen T. McGrath, K.C., Chair, Roland A. Deveau, K.C., Vice Chair, and Ric...

AI summary The Nova Scotia Energy Board investigates a utility's cybersecurity practices following a breach, assessing prudence, infrastructure impact, customer service, and data handling. The Board asserts authority under the Public Utilities Act to examine compliance and determine cost recovery reasonableness.

et management, and regulatory reporting tools. This required business units to adopt manual processes and alternate reporting approaches to maintain continuity of operations and regulatory compliance. Core trading functions have now been s...

AI summary NS Power is stabilizing core trading functions and restoring operational systems, with ongoing efforts in performance and fuel data systems. The Recovery Program Office (RPO) coordinates recovery efforts, ensuring structured governance and progress reporting across the enterprise.

Ongoing Regulatory Matters As a result of the impacts noted above, several matters before the Board have been affected, including: • rates-related, Page 4 of 16 October 1, 2025 C. Henwood • customer billing, • capital and ACE Plan, • finan...

AI summary The Incident has impacted multiple regulatory matters before the Board, including rates, billing, capital/ACE Plan, financial reporting, fuel adjustment mechanisms, reliability standards, and demand-side management. The Board is being updated on evolving impacts to ensure transparency.

ECC ramp down and 4 – Mutual agreement, cannot be applied. NSP Marketing providing PHP with real-time dispatch schedule resumed on August 5th. 7 However, the majority of the data for the FAM report was able to be created through different...

AI summary The document discusses NSP Marketing resuming real-time dispatch schedules after an incident impacted the ECC Optimization Tools project timeline. The FAM report data is deemed accurate despite system disruptions, with discrepancies to be resolved once systems are operational. The NSEB highlighted project delays in its September 2025 letter.

The ECC Optimization Tools Project, which addresses the items in the Dispatch Study Action Plan, has been impacted by the Incident in two key areas. One related to vendor solution access which was disconnected by the vendor as a precaution...

AI summary The ECC Optimization Tools Project faced delays due to an incident affecting vendor access and NS Power IT infrastructure. A revised schedule to March 2026 was established, with performance metrics like call answer rates and estimated bills impacted, though manual meter reading mitigates some effects. No customer impact is expected.

online. However, please see Attachment 1 for the requested data for 2024 (for the peak hour) and the requested data for 2030 and 2035 pulled from the NS-NB Reliability Intertie model.8 Relatedly, as referenced above under NS-NB Reliability...

AI summary The document discusses challenges in retrieving historical PLEXOS models due to a cybersecurity incident, with NS Power temporarily recreating models for planning. It also highlights NSPML's inability to detail cost allocations between the Maritime Link Project and sustaining capital due to IT system outages, prompting NSEB to request IT service restoration.

the improvements made to the online customer portal (My Account) including new features and information on updated login screens for better security and user experience. Customer Notifications As noted in the Third Monthly Update Report, N...

AI summary NS Power has improved its online customer portal (My Account), enhanced security measures, and notified affected customers about data breaches. It has also rebuilt IT infrastructure, restored critical capabilities, and enabled on-premise system deployment while maintaining cloud options. These actions aim to improve customer service, system reliability, and operational resilience.

our online customer account portal, launching a new secure cloud-based customer communication system, and upgrading our financial systems to return to paying our suppliers in an appropriate timeframe. Most importantly we remain focused on t...

AI summary NS Power outlines efforts to resolve system issues impacting customers, including flexible billing options, system upgrades, and supplier payment commitments. They emphasize investments in reliability, such as replacing power poles and clearing trees, while addressing data privacy by removing social insurance numbers. The focus remains on restoring services and maintaining affordable power.

service capabilities are also progressing. NS Power is prioritizing the deployment of the enhanced customer portal and go-live preparations are now underway to improve secure access for our customers. Restoration of systems used to process...

AI summary NS Power is advancing service capabilities through enhanced customer portal deployment, system restoration for meter data processing, and customer communication tools. Technology enablement efforts include restoring operational systems, strengthening network infrastructure, and expanding real-time operational data access.

the plant information systems and onboarding users for access. Connections have now been established for several generating assets, improving the visibility of plant output and operational oversight. Reporting and analytics restoration has...

AI summary NS Power reports progress in restoring IT systems, including plant information systems, reporting, analytics, and cybersecurity measures. Critical business functions are being stabilized through infrastructure rebuilding, with ongoing efforts in asset management, data integration, and cybersecurity validation.

nistrative capabilities has advanced from foundational rebuild into active execution and operational enablement, with several workstreams reaching material milestones since the prior reporting period. Access to real-time operational data h...

AI summary NS Power reports progress in restoring operational systems, achieving 84% recovery of priority reports, and advancing cybersecurity measures. Recovery efforts focus on system reliability, disaster resilience, and minimizing operational risks, with activities expected to continue through 2026.

ational readiness activities across backup and disaster recovery, compute, and network domains. During the reporting period, infrastructure required to support Page 2 of 5 April 9, 2026 C. Henwood backup and disaster recovery was configure...

AI summary The text outlines infrastructure and network modernization efforts, including backup/disaster recovery configurations, secure access initiatives, and system restoration activities. It highlights progress in operational readiness, platform stability, and the restoration of business-critical reporting capabilities, along with improved data access and system testing phases.

ore favorably each month. Please refer to Attachment 3, as the backlog has been substantially addressed and the overall trend continues toward pre-cyber levels. Customer Billing and Customer Systems Customer-facing services are now substan...

AI summary NS Power reports substantial restoration of customer-facing services, system stability, and progress in cybersecurity recovery. Meter connections and billing accuracy have improved, with focus on closing residual gaps and ensuring operational integrity. Technology enablement efforts are ongoing under formal governance.

Technology Enablement Foundational technology capabilities have now been fully restored and transitioned into operational service, providing the stable and reliable platform required to support broader business operations. Core infrastruct...

AI summary Foundational technology capabilities have been restored and are now in operational service, supporting stable and reliable business operations. Core infrastructure services are functioning effectively, and the focus has shifted to ongoing management, service reliability, and continuous improvement.

Technology Enablement Foundational technology capabilities remain fully restored and continue to operate as expected. Core infrastructure services, including compute, backup and recovery, and supporting technology platforms, provided relia...

AI summary Foundational technology capabilities are fully restored and operating as expected. Activities during the period focused on routine operations, maintenance, and oversight to ensure service reliability and performance. Governance and operational controls are in place to support stability and alignment with business requirements.