Topic:"System Reliability" in M12710

General Complaint - NS Power and municipal electric utilities Reference Number: 260217001 Submitted on: Tuesday, February 17 2026 at 08:31:23 PM (AST) Contact Information Name on account: BRANDON E SMITH \ \ \ \ \ Account number: Business...

AI summary A complaint alleges NS Power and municipal utilities cause chronic power interruptions, risking medical equipment operation and violating reliability standards. Feeder 91W-411's performance (CKAIDI 31.812) exceeds targets, and grid instability linked to Haley Road/Forest Street damage is cited. Medical necessity for CPAP use adds urgency.

a reported "Damage to Overhead Equipment" outage in the Haley Road/Forest Street area of Yarmouth. This suggests the Arcadia branch is highly susceptible to faults occurring on the primary town lines. Did they contact the utility? Yes How...

AI summary A complaint highlights a reported outage on Nova Scotia Power's Arcadia branch due to overhead equipment damage, arguing the line is highly susceptible to faults. The complainant requests a technical audit of recloser settings, insulator conditions (salt contamination), and vegetation management before medical equipment commissioning on March 23.

Momentary Interruptions First, NS Power would like to apologize for the momentary interruptions Mr. Smith has experienced and acknowledges that such interruptions are frustrating and inconvenient. However, momentary interruptions as descri...

AI summary NS Power apologizes for momentary power interruptions experienced by Mr. Smith, attributing them to recloser operations that prevent larger outages. Three outages on feeder 88W-323 were recorded, with no power quality issues found. NS Power clarifies Mr. Smith's feeder is not a problem feeder and encourages further direct contact for future issues.

Date: March 16, 2026 To: Nicole Penney/ Lisa Wallace, Chief Clerk of the Board From: Brandon Smith Matter No: M1271 0 Subject: Response to Exhibit S-2 (Nova Scotia Power Inc. Filing) Dear Ms. Wallace, Please accept this letter as my formal...

AI summary A resident challenges Nova Scotia Power Inc.'s (NSPI) response to grid instability claims, citing a voltage event from a Yarmouth Airport equipment failure that caused recurring electronic alerts in their home. While NSPI acknowledges the correct feeder (88W-323), the resident argues that SCADA logs underrepresent the severity of grid volatility impacting residential electronics.

Requested Action: Because of the confirmed medical commissioning date of April 13th, I respectfully request that the Board keep this matter open for a 30-day "monitoring period" starting from April 13, 2026. This will allow for a documente...

AI summary The requester asks the Board to keep the matter open for 30 days starting April 13, 2026, to monitor grid performance on the 88W-323 line, ensuring reliability after medical equipment becomes fully reliant on the service.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia 83J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902- 424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb February 18, 2026 Dear...

AI summary The Nova Scotia Energy Regulation Board acknowledges a complaint (M12710) from Brandon Smith against Nova Scotia Power Inc. regarding service reliability. The Board will investigate compliance with the Public Utilities Act and related regulations. Evidence will be made public unless confidential status is requested via Regulatory Rule 12.

From: To: Penney, Nicole Cc: Sofia Reiner; Carley Freeman; Chris Lanteigne; Forsey, Lisa; Wallace, Lisa; Nakhatovych, Maryna; Murray, Kathleen; Ross, Jennifer; Williams, Blake Subject: Subject: Response to Exhibit S-2 (Nova Scotia Power In...

AI summary Brandon Smith responds to Nova Scotia Power Inc.'s Exhibit S-2, disputing the reliability of service at his Arcadia residence. He highlights a February 2026 voltage event from Yarmouth Airport's equipment failure, which caused recurring electronic alerts in his home, arguing that grid instability impacted residential electronics despite SCADA logs showing only three sustained outages since November 2025.

uary 16th outage. This symptom indicates that the grid volatility was severe enough to affect home electronics, regardless of whether the utility's SCADA monitoring captured it as a "sustained" event. Medical Necessity and Commissioning: I...

AI summary Brandon Smith requests a 30-day monitoring period for grid stability on line 88W-323 to ensure reliability before his CPAP treatment begins on March 23, 2026, citing past outages affecting home electronics and the medical necessity of stable power.