Topic:"Tariff Design" in M13088

September 11, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: 2026/27 Time-Varying Pricing Program Resumption Update Dear Ms. Henwood: Nova Scotia Power Inc. (NS P...

AI summary NS Power is resuming the Time-Varying Pricing (TVP) program on November 1, 2026, following a 2025 cyberincident that disrupted system functionality. The Board directed that participants remain enrolled and be billed at standard rates during the disruption. NS Power has restored key system functions but the MyEnergy Insights platform will not be available initially, though it is expected to return by year-end.

Enrolment and Recruitment Approach The Company's focus for the 2026/27 Season is the successful resumption of the TVP tariffs and providing a positive customer experience for participating customers. Accordingly, NS Power does not intend t...

AI summary NS Power plans to resume TVP tariffs in the 2026/27 season without an active recruitment campaign, focusing instead on supporting returning participants and communicating with those previously interested. The company will inform the Board of any significant developments.

September 28, 2026 [[email protected]](mailto:[email protected]) Kathleen Murray Regulatory Counsel Nova Scotia Power Inc. 1223 Lower Water St Halifax, NS B3J 3S8 Dear Ms. Murray: M13088 – Nova Scotia Power Inc. – Resumpt...

AI summary Nova Scotia Power Inc. (NS Power) is resuming its Time Varying Pricing (TVP) Tariffs effective November 1, 2026, following a suspension due to a 2025 cybersecurity incident that disrupted system access, data retrieval, and customer communication. The Board directed NS Power to suspend the program in October 2025 and ordered reinstatement once systems were restored.

Order in Matter M12499, NS Power was directed to provide notification to all TVP customers and the Board once system functionality had been restored, at which point all approved TVP rates will resume. The Board is satisfied that NS Power's...

AI summary The Board directed NS Power to notify TVP customers and the Board once system functionality was restored, allowing approved TVP rates to resume. NS Power is also required to confirm the restoration of the MyEnergy Insights platform and the availability of historical data. The Board is satisfied with NS Power's communication plan for resuming the TVP pilot program.