AI-generated summary
· Application · 04/09/2026
Nova Scotia Energy Board issued seven Information Requests to Nova Scotia Power regarding billing system recovery and rate increase implementation methodology following the cybersecurity breach compliance filing
AI summary
- Nova Scotia Energy Board Board Staff issued IRs 1–7 (due April 16, 2026) to Nova Scotia Power Senior Director of Regulatory Affairs Blake Williams, focused on whether Cybersecurity breach impacts on meter reading and billing have been fully resolved before implementing the Board-approved rate increase.
- IR-1 and IR-2 probe the gap between NS Power's March 31, 2026 announcement that billing is "returning" (not "returned") to normal, requesting detailed confirmation that April bills will reflect actual start- and end-of-period meter reads and quantifying accounts still relying on estimated reads.
- IR-3 scrutinizes NS Power's reliance on its legacy Billing Procedures Customer Information System (CIS) as justification for pro-rating the Rate Design rate increase, asking how the same CIS handles time-of-day rates and irregular billing periods for move-ins/move-outs without the coding overhaul NS Power claims is necessary.
- IR-4 asks whether escrow of pre-rate estimated bill payments could address residual billing accuracy concerns, while IR-5 requests cost estimates for using AMI data to avoid pro-rating altogether.
- IR-6 and IR-7 examine the operational and cost consequences of additional or split billing periods, including an estimated \$200,000 per additional bill period in mailing costs (40% of customers on paper bills) and downstream impacts on the MyEnergy Insights tool and other systems reliant on standardized billing-period data.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- 101528 NSBE (NSPI) IR 1 to 7 - re: compliance filing