Billing Procedures

M130422026

Procurement Administrator - Power Advisory - Application for Approval of the Green Choice Power Purchase Agreement Open

3 passages · 3 docs M130332026

NSPI DRO Appeal - Billing Issues - Hariana Brooks and Paul Bernard Open

8 passages · 3 docs M130082026

Nova Scotia Power Inc. - RtR Market Elements Application - Approval of necessary tariffs, Terms and Conditions Open

10 passages · 1 doc M129842026

NSPI DRO Appeal - Billing Issues - Jaspreet Singh Somal Closed

11 passages · 3 docs M129822026

NSPI DRO Appeal - Billing Issues - Ralph and Dennita Fitzpatrick Open

12 passages · 7 docs M129802026

NSPI DRO Appeal - Billing Issues - Kenneth McPhee Open

14 passages · 6 docs M129722026

NSPI Complaint - Billing Issues - David Nickerson Open

5 passages · 4 docs M129692026

Berwick Electric Commission - 2026 Flow Through Application Closed

3 passages · 3 docs M129712026

NSPI DRO Appeal - Billing Issues - Darlene Gillis Open

13 passages · 5 docs M129472026

NSPI DRO Appeal - Meter and Power Consumption - Bernard Wentzell Open

12 passages · 6 docs M129482026

NSPI DRO Appeal - Billing Issues - Donna Himmelman Open

6 passages · 2 docs M129422026

NSPI DRO Appeal - Billing Issues - Kevin Lepage Open

15 passages · 7 docs M129432026

Town of Lunenburg Electric Utility (TOLEU) - 2026 Flow Through Rate Application Closed

1 passages · 1 doc M129362026

NSPI DRO Appeal - Billing Issues - Paul Douglas Meade Open

38 passages · 6 docs M129382026

NSPI DRO Appeal - Billing Issues - Anne-Louise Dauphinee Closed

4 passages · 4 docs M129322026

Nova Scotia Power Inc. (NSPI) - Time-Varying Pricing Pilot Program - 2024/25 (Year Four) and 2025/26 (Year Five) Evaluation Reports Open

6 passages · 1 doc M129202026

Nova Scotia Power Inc. - CI C0021839 IT - Customer Energy Management (CEM) 2025 Evaluation, Measurement and Verification (EM&V) Report Open

1 passages · 1 doc M129152026

NSPI DRO Appeal - Billing Issues - Doug Fulljames and Karen Ward Open

22 passages · 7 docs M128972026

Nova Scotia Power Inc. - CI C0069166 - POT Turbine Valve Refurbishment - $1,544,021 2025 ACE Plan Capital Items for Subsequent Approval: CI C0069166 - POT Turbine Valve Refurbishment - $1,544,021 2025 ACE amount $2,872,598 $1,544,021 spent as at March 31, 2026 Partially Confidential Closed

1 passages · 1 doc M128982026

Nova Scotia Power Inc. - Distribution Routines CI Various- D055 – Planned Replacement of Deteriorated Equipment (ATO) - $11,359,8222025 ACE Plan – Routine Capital - Authorization to Overspend (ATO):Distribution Routines – Non-Confidential • D055 – Planned Replacement of Deteriorated Equipment: ATO amount $11,359,822 Open

1 passages · 1 doc M128932026

NSPI DRO Appeal - Billing Issues - Catherine Urbonas Closed

4 passages · 3 docs M128852026

Town of Lunenburg Electric Utility - Rate Cap Removal Closed

1 passages · 1 doc M128762026

NSPI DRO Appeal - Billing Issues - Greg Hammond Open

20 passages · 8 docs M128712026

NSPI DRO Appeal - Billing Issues - Susan MacKay Open

12 passages · 6 docs M128572026

NSPI DRO Appeal - Billing Issues - Brad Neville Open

18 passages · 8 docs M128462026

NSPI DRO Appeal - Billing Issues - Lora Trachsel Open

23 passages · 11 docs M128452026

NSPI Complaint - Billing Issues - Malcolm Mills Open

3 passages · 3 docs M128352026

Nova Scotia Power Inc. - Annual and Regulated Financial Statements - 2025 Open

4 passages · 4 docs M128292026

NSPI DRO Appeal - Meter and Billing Issues - Jaspal SinghLinked to query Q05333 Closed

11 passages · 7 docs M128262026

NSPI DRO Appeal - Billing Issues - European New Market - Portland Street Open

19 passages · 7 docs M128182026

NSPI DRO Appeal - Billing Issues - Winton Porter Open

17 passages · 8 docs M128162026

NSPI DRO Appeal - Billing Issues - Harley Kalbfleisch Closed

15 passages · 5 docs M128042026

NSPI DRO Appeal - Billing Issues - Jillian Coxhead Closed

39 passages · 11 docs M127972026

NSPI DRO Appeal - Billing Issues - Marilyn Ells Open

33 passages · 13 docs M127772026

NSPI DRO Appeal - Billing Issues - Miguel Adam Open

40 passages · 17 docs M127922026

NSPI DRO Appeal - Meter/Billing Issues - Centre for Adults in Progressive Employment Society (CAPE) Open

9 passages · 6 docs M127692026

Sou'West Nova Transit Association - 2026 Application for Motor Carrier LicenseWaiting for signed application Open

2 passages · 1 doc M127842026

Nova Scotia Power Inc. - 2025 Annual Performance Standards Report Open

11 passages · 6 docs M127802026

EfficiencyOne - 2027-2031 Demand Side Management (DSM) Plan Application Open

3 passages · 1 doc M127782026

Nova Scotia Power Inc. - Annual Interconnection Processes Proceeding Report Open

2 passages · 1 doc M127572026

NSPI DRO Appeal - Billing Issues - Katie Seesahai Closed

17 passages · 7 docs M127732026

NSPI DRO Appeal - Billing Issues - Celine Franz Open

17 passages · 9 docs M127712026

Nova Scotia Power Dispatch Study Action Plan – Quarterly Update – Q1 2026 Closed

1 passages · 1 doc M127672026

NSPI DRO Appeal - Billing Issues - Briar Mitchell Closed

23 passages · 9 docs M127562026

NSPI DRO Appeal - Billing Issues - Uday Yadav Closed

76 passages · 13 docs M127592026

Town of Lunenburg Water Utility - 2026 General Rate Application Open

3 passages · 1 doc M127492026

NSPI DRO Appeal - Billing Issues - Christine Cameron Open

31 passages · 7 docs M127472026

NSPI DRO Appeal - Billing Issues - Allan King Closed

14 passages · 7 docs M127372026

NSPI DRO Appeal - Billing Issues - Emily Martin Closed

24 passages · 11 docs M127332026

NSPI DRO Appeal - Billing Issues - Dave Lincoln Closed

88 passages · 24 docs M127322026

NSPI DRO Appeal - Meter Issues - Hunter Cooling Closed

13 passages · 7 docs M127262026

NSPI DRO Appeal - Billing Issues - Shaun Campbell Closed

51 passages · 11 docs M127142026

NSPI DRO Appeal - Billing Issues - Jessica Pelley Closed

33 passages · 15 docs M126962026

NSP Maritime Link Inc. (NSPML) - Application to Review the Holdback Mechanism Open

1 passages · 1 doc M126862026

Nova Scotia Power Inc. - Community Solar Program – 2025 Report Closed

1 passages · 1 doc M126632025

Nova Scotia Independent Energy System Operator (IESO Nova Scotia) - 2026/2027 Revenue Requirement and Fees Application Open

4 passages · 4 docs M126612025

Nova Scotia Power - Application for approval of an Above-the-Line Tariff applicable to Port Hawkesbury Paper (PHP)Application for approval of the Extra Large Industrial Dispatchable (ELID) Tariff, an above-the-line- tariff available to Port Hawkesbury Paper Open

5 passages · 3 docs M126542025

NSPI DRO Appeal - Billing Issues -  Michel Joseph Andre McMahon Closed

12 passages · 4 docs M126472025

Nova Scotia Power Inc. - 2025 Consumer Advocate / Affordable Energy Coalition Low-Income Working Group Report Closed

7 passages · 2 docs M126412025

NSPI Complaint - Solar Billing Process - Bonnie MacLean Closed

4 passages · 2 docs M126332025

NSPI DRO Appeal - Billing Issues - Charles Howatt Closed

5 passages · 4 docs M126192025

Nova Scotia Power Inc. - 2026 Annual Capital Expenditure (ACE) Plan - $284 million Closed

1 passages · 1 doc M126162025

NSPI DRO Appeal - Billing Issues - Swati Patel Open

41 passages · 10 docs M126002025

Nova Scotia Power - Cybersecurity Accountability IN THE MATTER OF AN INQUIRY about the impact of the cyber incident on NOVA SCOTIA POWER INCORPORATED’s collection and retention of customer information, customer service and communications, billing processes and regulatory matters Open

85 passages · 36 docs M125882025

Nova Scotia Power Inc. - CI C0053699 – Renewable to Retail Implementation - $5,644,468 Closed

7 passages · 3 docs M125632025

NSPI DRO Appeal - Billing Issues - Beverley Burlock Closed

33 passages · 10 docs M125612025

NSPI DRO Appeal - Billing Issues - Daviyaun Talbot Closed

3 passages · 2 docs M125562025

NSPI DRO Appeal - Billing Issues - Eugene Van Den Berg Closed

24 passages · 9 docs M125542025

NSPI DRO Appeal - Billing Issues - Ralph Doncaster Open

22 passages · 9 docs M125512025

Nova Scotia Power Inc. - 2026 Annually Adjusted Rates (AARs) Closed

4 passages · 3 docs M125442025

NSPI DRO Appeal - Billing Issues -  Leslie Axford Open

52 passages · 19 docs M125302025

NSPI DRO Appeal - Billing Issues - Gashahun Closed

1 passages · 1 doc M125272025

NSPI DRO Appeal - Billing Issues - Kincaid-Webster Open

19 passages · 9 docs M124992025

Nova Scotia Power Inc. - Application for approval of  2025/26 Time Varying Pricing (TVP) Tariffs Closed

1 passages · 1 doc M124852025

NSPI DRO Appeal - Billing Issues - Jean Nearing Closed

22 passages · 9 docs M124842025

NSPI DRO Appeal - Solar Energy Consumption Dispute - Pratima Devichand Closed

4 passages · 1 doc M124762025

NSPI DRO Appeal - Billing Issues -  Liang Lu Closed

10 passages · 5 docs M124712025

NSPI Complaint - Billing Issues - Chantelle MurphyCustomer disconnected service in 2023 and paid final bill. Received another bill for 200+ CAD after 2 years being disconnected. Open

6 passages · 4 docs M124632025

NSPI Complaint - Solar Energy Producers Regulations - Abu Augustine Closed

1 passages · 1 doc M124572025

NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone RestaurantThe complainant wishes to clarify that their complaint is not related to a billing error, which has already been resolved directly with Nova Scotia Power. Rather, the concern is with broader systemic issues regarding NSP’s billing and metering practices under Board-approved tariffs. The complainant notes that some of NSP’s demand meters cannot be manually reset, which affects the correct application of rates. Additionally, customers with variable seasonal demand are disadvantaged when demand is estimated or carried forward without resetting the demand register. Closed

13 passages · 7 docs M124512025

Nova Scotia Power Inc. - 2026 General Rate Application (GRA) Closed

110 passages · 38 docs M124562025

Nova Scotia Power inc. - CI C0074130 – Robie Street Underground – $4,465,119 (P&A) Closed

1 passages · 1 doc M124142025

NSPI DRO Appeal - Solar Billing - Karen Chetwynd Closed

8 passages · 6 docs M124132025

NSPI DRO Appeal - Billing Issues - Adam Bowser Closed

25 passages · 11 docs M123942025

NSP Maritime Link Inc. -  2026 Assessment Application - NSPML Closed

8 passages · 2 docs M123492025

Nova Scotia Power Inc. (NSPI) - 2025 Load Forecast Report Closed

1 passages · 1 doc M123432025

NSPI Complaint - Power Connection - Roseview Developments Inc. Closed

1 passages · 1 doc M123392025

Renewall Energy Inc. - Request for Tariffs for the Renewable to Retail Market Closed

1 passages · 1 doc M123382025

NSPI DRO Appeal - Smart Meter Issues - Sherry Dennis Closed

13 passages · 8 docs M122822025

EfficiencyOne - New Benefit Cost Analysis Test for Evaluating Demand Side Management (DSM) Plans Application for Approval of New Benefit Cost Analysis Test for Evaluating Demand Side Management (DSM) Plans Closed

5 passages · 2 docs M122732025

Board Inquiry into Nova Scotia Power's Cybersecurity Incident Open

74 passages · 19 docs M122492025

EfficiencyOne - 2026 DSM Extension ApplicationIN THE MATTER OF An Application by EfficiencyOne for Approval of the 2026 DSM Extension for Demand-Side Management Activities between EfficiencyOne and Nova Scotia Power Inc., and for Approval of the Amendment to the 2023-2025 Demand-Side Management Purchase Agreement between EfficiencyOne and Nova Scotia Power Inc. Closed

2 passages · 1 doc M122412025

EfficiencyOne - 2024 Audited Financial Statements - December 31, 2024 Closed

1 passages · 1 doc M121862025

EfficiencyOne - 2024 DSM Annual Progress Report and 2024 DSM Evaluation Reports Closed

7 passages · 1 doc M121492025

Nova Scotia Power Inc. - Investigation arising from Joint Use Agreement between NS Power and Bell Aliant Closed

4 passages · 1 doc M116302024

EfficiencyOne - 2023 DSM Annual Progress Report  and 2023 DSM Evaluation Reports Closed

2 passages · 2 docs M111082023

P-194 - Nova Scotia Power Inc. (NSPI) - 2023 Load Forecast Report Closed

1 passages · 1 doc M110942023

E-ENS-F-23 - EfficiencyOne - 2022 Audited Financial Statements - December 31, 2022 Closed

1 passages · 1 doc M108302022

E-ENS-R-22 - EfficiencyOne - 2022 Rate and Bill Impact Analysis and Model Closed

1 passages · 1 doc M104732022

E-ENS-R-22 EfficiencyOne 2023-2025 Demand Side Management (DSM) Plan Application Closed

1 passages · 1 doc M090962019

Approval of a Supply Agreement for Electricity Efficiency and Conservation Activities between EfficiencyOne (E1) and Nova Scotia Power Inc.(NS Power), the establishment of a final agreement between the parties, and approval of a 2020-2022 Demand Side Management (DSM) Resource Plan Closed

5 passages · 4 docs M089292018

P-884 - Nova Scotia Power Inc. (NSPI) - Integrated Resource Planning (IRP) and M08059--Generation Utilization and Optimization Closed

1 passages · 1 doc M086042018

E-ENS-R-18 - EfficiencyOne - 2019 Demand Side Management (DSM) Plan Application, 2017 Annual Progress Report  and 2017 Evaluation Reports Closed

3 passages · 3 docs M071512016

E-R-15 - Nova Scotia Power Inc. (NSPI) - 2016-2018  DSM Plan - NSPI Cost Allocation Proposal10/30/2015 Closed

2 passages · 2 docs M067332015

E-ENS-R-15 - EfficiencyOne Application for approval of a Supply Agreement for Electricity Efficiency and Conservation Activities between Efficiency One and Nova Scotia Power Inc.- NSPI - 2016-2019 DSM Plan IN THE MATTER OF AN APPLICATION for Approval of a Supply Agreement for electricity efficiency and conservation activities between EfficiencyOne and Nova Scotia Power Incorporated, the establishment of a final agreement between the parties, and approval of a 2016-2018 Demand Side Management Resource Plan Closed

14 passages · 9 docs M048192012

E-ENSC-R-12 - Efficiency Nova Scotia Corporation - Application for Approval of its Demand Side Management (DSM) Plan for 2013 - 2015 Closed

6 passages · 5 docs M036832010

P-141 - Nova Scotia Power Inc. - Request Approval of the 2011 Annually Adjusted Rates (AAR's)Request approval of 2011 Annually Adjusted Rates: 1) Load Following (LF) portion of the GRLF Tariff; 2) One Part Real Time Price (1P-RTP) Fixed Cost Adders; 3) Wholesale Market Back-Up/Top-up (BUTU) Tariff; 4) Wholesale Market Non-Dispatchable Supplier Spill (Spill) Tariff Closed

1 passages · 1 doc M036692010

E-ENSC-R-10 - Efficiency Nova Scotia Corporation - Electricity Demand Side Management Plan for 2012A request by Efficiency Nova Scotia for approval of a $43.7 million Demand Side Management plan for the 2012 operating year.  (Also see Matter Nos. M04538 and M04539) Closed

1 passages · 1 doc M036662010

P-188 - NSPI Regulation 3.6 - Net Metering - Request approval of the revised Regulation 3.6Enhanced net metering service, in compliance with recent legislative changes to the Electricity Act. Closed

7 passages · 2 docs M035072010

CI# 28752 - P-128.10 - NSPI WO - LM 6000 - Overhaul Tuft's Cove #5 Engine - $2,532,039 Closed

1 passages · 1 doc M034132010

CI# 39323; CI# 39626; CI# 39627; & CI# 39628 - P-128.10 - NSPI WO - (Digby Wind Project) Application for approval of capital work orders  in the amount of $82.8 million for the acquisition, construction and interconnection of the Digby Wind Farm Project Closed

5 passages · 2 docs M031542010

P-111.6 - Nova Scotia Power Inc. - Approval of NSPI's Amended Accounting Policy and Procedures Manual. (US GAAP)Conversion to US Generally Accepted Accounting Principles for financial reporting purposes. Closed

1 passages · 1 doc M030842010

CI# 30954 - P-128.10 - NSPI WO - LIN3 - ESP Gas Flow Modifications - $1,473,990 Closed

1 passages · 1 doc M03527

E-RIV-C-08 - Riverport Electric Light Commission - Rate Group dispute with one of its customersIN THE MATTER OF AN APPLICATION of RIVERPORT ELECTRIC LIGHT COMMISSION for a decision to settle a Rate Group dispute with one of its customers. Closed

1 passages · 1 doc