S-1Notice of Appeal (redacted)
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Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260721002 Submitted on: Tuesday, July 21 2026 at 06:54:42 PM (ADT) Contact Information Name on account: Jaspreet Singh Account number: Business contact: Account address:...
AI summary The complainant is appealing a decision by the Nova Scotia Power Dispute Resolution Officer regarding billing procedures and the handling of a security deposit. The complaint centers on whether Nova Scotia Power followed proper notice, billing, and dispute resolution procedures before referring the account to collections and causing adverse credit reporting.
egional Hospital during winter weather. My recollection is that the representative advised that the final bill had not yet been generated and therefore could not provide the final amount at that time. I was told that my security deposit wo...
AI summary The customer disputes Nova Scotia Power's claim that there was no record of their termination request, stating that billing continued until a new occupant connected service. They request a review of account-specific records and note that Nova Scotia Power had their contact information.
entification bearing my permanent Brampton address. After February 17, 2026, Nova Scotia Power also knew from its own records that a new customer had taken responsibility for service at the apartment. I do not assert that Nova Scotia Power...
AI summary The text discusses a customer's experience with Nova Scotia Power regarding communication about an outstanding balance and the lack of clarity in the notice process. The customer was not adequately informed about the remaining balance or the referral to collections, leading to confusion about payment requirements.
that the deposit would first be applied, the absence of a final-balance notice led me reasonably to believe that no further payment was then required or that the account was still being reconciled. I submitted a formal written dispute to N...
AI summary The customer disputes billing practices by Nova Scotia Power, citing lack of communication and unresolved issues regarding account reconciliation, arrears notices, and regulation compliance. The DRO found billing was appropriate until February 2026 but did not address several regulatory provisions.
curately reconciled under Regulation 6.6; what the November 14 meter-reading code "U" meant and whether any estimated reading was properly identified and reconciled; or why the ledger shows a $240.75 credit and same-day reversal on April 1...
AI summary The complainant disputes a billing error by Nova Scotia Power, citing issues with meter readings, reconciliation of a security deposit, and failure to properly inform them of the remaining balance. They offered to pay immediately if the collection referral and credit reporting were corrected and are seeking resolution before further damage to their credit.
S-2Correspondence Between Appellant and Utility (redacted)
4 passages
GROUND 2 - LACK OF INFORMED CONSENT TO OPEN-ENDED POSTPAID BILLING I established service with Nova Scotia Power in August 2025 using a security deposit, because I understood this to be a deposit-secured arrangement. I did not knowingly con...
AI summary The customer alleges that Nova Scotia Power did not provide informed consent for an open-ended postpaid billing arrangement, as they were not clearly advised of the indefinite service continuation or the formal cancellation process. They also claim they were not given written confirmation of their verbal disconnection notice in November 2025.
GROUND 5 – VERIFIED EMAIL ADDRESS ON FILE, NEVER USED PRIOR TO COLLECTIONS Nova Scotia Power had my email address, , on file from the date my account was created. I have in my possession an automated email from [email protected] dated August 1...
AI summary The complainant asserts that Nova Scotia Power failed to use a verified email address to contact them regarding an outstanding balance, instead relying solely on phone calls. They also claim that a collections notice was sent to an old, vacated address, preventing them from disputing the debt and harming their credit standing.
FORMAL REQUESTS I am requesting the following, in writing, within 10 business days: - 1. Immediate recall of Debt from CBCC collections. - 2. Written direction to Equifax Canada and TransUnion to remove the collections entry from my credit...
AI summary The individual is requesting the immediate recall of debt from CBCC collections, removal of the collections entry from credit files due to name inaccuracy and disputed charges, and detailed documentation regarding billing terms, disconnection procedures, and account activity from August 2025 to April 2026. They also seek an explanation for continued account activity after vacating the property and confirmation of all communication attempts.
CLOSING The combination of circumstances here is significant: a verbal disconnection notice that was not processed, charges that continued accumulating at a property I had vacated, a verified email address that was never used, a collection...
AI summary The customer describes a series of failures by Nova Scotia Power, including unprocessed disconnection notices, continued billing after vacating a property, and lack of communication through verified channels. The customer threatens escalation to regulatory and consumer protection bodies if the issue is not resolved.