K-2DRO Decision d. September 14, 2026 (redacted)
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lan is designed to help customers manage their household budgets by distributing the estimated annual cost of electricity usage into twelve equal monthly payments. Payment amounts are calculated based on the property's historical electrici...
AI summary The Equal Billing Plan helps customers manage their electricity costs by spreading annual usage into monthly payments. However, concerns were raised about potential meter inaccuracies and cross-connections. NS Power tested the meter and confirmed it is operating within accuracy limits. Relevant regulations and acts are attached for reference.
I have attached a copy of bill for your review The bill for Oct 02 to Oct 28 shows 943 kWh used in only 26 days, which is 36.3 kWh per day, and the total amount due was $565.37.Because this amount was not realistic for a one‑bedroom baseme...
AI summary A customer received an unusually high electricity bill and contacted Nova Scotia Power, which only offered the Equal Monthly Billing plan. The landlord dismissed the issue, and the customer is concerned about potential meter errors. NS Power has ordered meter testing, and the DRO is involved in resolving the dispute.
N.S.Power N.S.Power is herby Instructed to test the mater # 3 for accuracy and report test results to the Customer and he DRO. When will the go-forward monthly Equal Billing amount for this Account/Customer be due? Don Farmer, P.Eng. Dispu...
AI summary Amritpal Kaur disputes a large electricity bill, claiming she was misled about the Equal Billing program and that her payments were not properly monitored for nearly two years due to a cyber incident. She questions the accuracy of the billing and expresses concern about the meter potentially being shared with another unit.
N.S.Power Customer Relations What will the go-forward monthly Equal Billing amount for this Account/Customer be per Bord approved Regulation 5.3 ? Don Farmer, P.Eng. Dispute Resolution Officer From: Customer Relations Sent: Wednesday, Augu...
AI summary The email discusses the Equal Billing Plan (Budget Billing) enrolled by a customer in January 2025, which was affected by the 2025 Cyber Incident. NS Power needed full twelve months of consumption data before recalculating the plan amounts, and account reviews are now being conducted normally.
1. Failure of Mandatory 6-Month Equal Billing Reassessments We enrolled in the Equal Billing plan with the explicit regulatory understanding that Nova Scotia Power would reassess our actual electricity consumption every six months. Your co...
AI summary The complainant enrolled in Nova Scotia Power's Equal Billing plan, expecting mandatory 6-month reassessments of electricity consumption. However, NSP failed to perform these adjustments, leading to an unaddressed deferred ledger balance of $4,038.08 over nearly two years.
3. Immaculate Customer Payment History Our billing records prove that we are not default consumers. We have consistently maintained automated monthly installments. We paid exactly what Nova Scotia Power commanded us to pay. It is an egregi...
AI summary The customer asserts that they have consistently made automated monthly payments to Nova Scotia Power and were unfairly penalized with a $4,000 surprise bill due to system failures in calculating corporate invoices.
K-3NSPI Response to Appeal (redacted)
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tomer advised that they understood and that they would approach their landlord about the heating system. This is referenced on page 1 of 9 in Confidential Attachment 2 . October 7, 2026 L. Wallace - January 3, 2025 Amritpal Kaur was advise...
AI summary Amritpal Kaur had issues with her electricity billing, including being placed on a budget billing plan, accumulating balances, and difficulty paying a STBP. She was informed about billing adjustments being postponed and expressed intent to join an existing lawsuit against NS Power. The customer care representative removed her from budget billing.
l information to the DRO. This is referenced on page 5 of 25 in the DRO file attached as Confidential Attachment 1. - August 19, 2026 NS Power provided its position to DRO, stating the following: The customer enrolled in Nova Scotia Power...
AI summary NS Power explains that a customer enrolled in the Equal Billing Plan in 2025, which distributes estimated annual costs into equal monthly payments. Due to the 2025 Cyber Incident, NS Power needed full 12 months of data to recalculate payments, which are now being reviewed normally. NS Power asserts that billing has been appropriate.
in the DRO file attached as Confidential Attachment 1 . • September 14, 2026 – The DRO issued his Final Written Decision pertaining to this appeal, finding as follows: October 7, 2026 L. Wallace In the context of Board approved Regulation...
AI summary NS Power defended the billing practices of the customer, citing Regulation 5.3 and the Electricity and Gas Inspection Act Regulations. The DRO upheld the billing, and NS Power agreed with the decision, stating that the meter was accurate and billing was in line with regulations. The customer appealed the decision, arguing that the bill was not adjusted at the six-month mark as required.
ding 12 month period, and as adjusted for normal weather. If the customer does not have the required 12 month period history at the premises, the Company shall estimate the amount of the monthly bill. This customer did not have a 12 month...
AI summary The customer's equal billing plan was based on an estimate due to the lack of a 12-month usage history. NS Power advised that the payment would remain unchanged until July 2026, with an option for the customer to request a reset if usage changed. This information was included in a confidential attachment to a bill dated January 29, 2026, and referenced in a correspondence dated October 7, 2026.