Topic:"Billing Procedures" in M12777

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien To the Nova Scotia Energy Board, I am appealing the...

AI summary An individual appeals a Nova Scotia Power Dispute Resolution Officer's Final Written Decision regarding billing and metering conclusions for their service account. The appeal is filed within the 12-day deadline to the Nova Scotia Energy Board, challenging the decision's reliance on specific billing and metering determinations.

Summary of my concern: I do not believe the billed consumption has been adequately explained in practical or technical terms based on the actual heating setup and electrical use at the property. The home is approximately 925 square feet of...

AI summary Miguel Adam disputes a large reconciliation bill from Nova Scotia Power, arguing that billed consumption does not align with the home's actual heating setup (heat pump on main level, no basement heating) and electrical use. He requests the Board to review whether regulations were properly applied, including meter data reliability and billing accuracy.

5.1 METER READING When reasonably possible, meters shall be read bi-monthly; however, the Company may read meters on a monthly basis.

AI summary Meters must be read bi-monthly when feasible, but the Company may opt for monthly readings. This outlines the flexibility in meter reading schedules as per regulatory guidelines.

POST CARD METER READING In the event that the Company is unable to obtain meter readings, for billing purposes, during the Company's normal business hours, having exercised due diligence in the usual practice of meter reading, it may leave...

AI summary The document outlines a procedure for meter readings when the Company cannot obtain them during normal business hours. If due diligence is exercised, the Company may leave a prepaid postage card for the Customer to record and return the meter reading promptly.

ESTIMATED METER READING If the Company is unable to obtain a meter reading due to circumstances beyond its control, or due to the failure of the Customer to return a post card reading, then the amount of power and energy used by the Custom...

AI summary The Company must estimate meter readings when unable to obtain actual readings due to uncontrollable circumstances or customer failure. Five consecutive estimated readings require customer arrangements for proper meter reading; failure may result in service disconnection or meter relocation per Regulation 4.1. Adjustments are made if actual readings are later obtained.

METER READING IN RURAL AREAS Where electric service is supplied to a Customer in a rural area, the Company may adopt a post card meter reading system of monthly or bi-monthly meter reading. Under such system, the Company shall supply the C...

AI summary The document outlines that in rural areas, the Company can use a postcard meter reading system. Customers receive prepaid cards with reading dates, record the meter reading, and return the card. The Company considers this method as valid actual readings. This applies to monthly or bi-monthly readings.

ESTIMATED METER READINGS IN RURAL AREAS In those rural areas where the post card meter reading has been adopted, should the Customer fail to return the prepaid postage card, then the amount of power and energy used by the Customer shall be...

AI summary In rural areas using post-card meter readings, companies must estimate usage based on best available data if customers fail to return prepaid cards. Actual readings are required at least once every 12 months for bi-monthly meters and every 6 months for monthly meters to ensure accuracy.

ained following estimated meter readings, all estimation error is reconciled (see more detailed explanation below). Board approved Regulations relevant to this matter are 5.1 and 6.4 – copy attached. Specific bills can be other than expect...

AI summary The document explains that estimated meter readings can lead to discrepancies in billing, but these errors are reconciled in subsequent bills using actual readings. The cumulative nature of power meters, similar to a car odometer, ensures that errors do not persist and are corrected over time.

as 100, the next time a reading is taken it will still be something in excess of 1000 – so if a Customer was billed for 100 Kwh when it should have been 1000, the Customer gets a short term "break" on being billed for 900 Kwh that were act...

AI summary The text discusses a billing discrepancy due to estimated meter readings and explains that once an actual reading is obtained, errors are reconciled. The Dispute Resolution Officer (DRO) has ruled that N.S.Power appropriately billed the customer, and the customer may appeal the decision to the Nova Scotia Energy Board.

Billing process update: aspower.ca/billing Meter number Plate code No. of days New meter read Last meter read Multiplier With used 38246.61 524 Your bill was estimated for this period Billing date Oct 17 Includes payments reco eived by Oct...

AI summary The document provides an update on a billing process, including estimated charges for a billing period. It includes meter readings, energy charges, taxes, and the total amount due. The average cost of electricity during the period was approximately $2.25 per day before taxes.

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260408002 Submitted on: Wednesday, April 08 2026 at 12:42:10 PM (ADT) Contact Information Name on account: Miguel Account number: \ \ \ \ \ \ \ Business contact: Account...

AI summary The complainant appeals a DRO decision upholding Nova Scotia Power's billing for 2025-2026, arguing that estimated bills and reconciled errors were improperly applied. They dispute the accuracy of billed consumption, citing discrepancies between the billed usage and the home's actual heating setup (heat pump in a 925 sq ft property). The DRO concluded compliance with Regulation 5.1, but the complainant challenges this conclusion.

ecause the billed consumption does not appear consistent with the actual conditions at the property. The home is approximately 925 square feet of living space. The main level is heated by a heat pump. We do not use electric baseboards as o...

AI summary A customer disputes Nova Scotia Power's billing due to inconsistencies between billed consumption and actual heating conditions in their home. They argue that the reconciliation explanation does not address underlying meter data validation issues and request the Energy Board to review whether regulations were properly applied and if billing relied on reliable data.

ly reliable and adequately explained meter and consumption data. The DRO decision states that I may appeal this decision to the Nova Scotia Energy Board. How do they want the complaint resolved? I want my complaint resolved by having the B...

AI summary The complainant appeals a DRO decision, requesting the Nova Scotia Energy Board to review whether NS Power properly applied regulations to their account. They seek clarification on meter data accuracy, billing reconciliation, and potential adjustments. Supporting documents include a DRO Final.pdf.

• April 1, 2026 – The DRO issued his Final Written Decision pertaining to this appeal, finding as follows: Specific bills can be other than expected if they are based on estimated - as opposed to actual - meter readings. Once an actual met...

AI summary The DRO issued a final decision upholding NS Power's billing based on estimated meter readings, noting that discrepancies are reconciled with actual readings. Mr. Adam appealed this decision to the NSEB, and NS Power agreed with the DRO's ruling, offering flexible payment options for the reconciliation bill.

REDACTED 1 Request IR-2: 2 3 According to the copies of Mr. Adam's bills NS Power provided to the Board on April 23, 4 2026, there were four estimated bills issued in July, August, October and December 2025. 5 6 On April 1, 2026, NS Power...

AI summary The text discusses an appeal related to estimated billing by NS Power for Mr. Adam, including questions about how usage was estimated without historical data, the use of rate codes, and the relevance of previous occupant data. It also requests copies of subsequent bills issued after February 2026.

Response to IR-1: Yes, I wish to have my meter tested by NS Power's testing facility certified by Measurement Canada, as referenced in the Information Requests. My concern has been that this matter has been evaluated from the billing-syste...

AI summary The individual requests a meter test by NS Power's certified facility and an investigation into the cause of high electricity consumption. They are concerned that the matter has only been evaluated from the billing-system side and want to ensure fairness for new buyers of their property in Clam Bay.

NON-CONFIDENTIAL 1 Request IR-3: 2 3 NS Power responded to the Board's information request IR-2(a) that the read on the bill 4 dated July 11, 2025, was a true read but was coded as an estimated read. 5 6 (a) Please explain why and how this...

AI summary NS Power responded to an information request regarding a meter read on July 11, 2025, which was coded as an estimated read despite being a true read. The response explains that the read was manually entered by a billing representative based on previous usage and does not impact actual usage calculations.

PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 July 24, 2026 Dear Miguel Adam, Re: Account No. Meter No. 2375358 We are writing to confirm the results of the recently requested meter test. This test was conducted following your inqui...

AI summary Nova Scotia Power confirms that a meter test conducted at an accredited facility found the meter operates within prescribed accuracy limits. The customer is informed of the option to request a further test by Measurement Canada at a cost of $55.00, with a potential credit if inaccuracies are found.

13 (a) Bill Date: 11 July 2025 Previous Current Estimate Avg Usage Bill Date Revenue Year/Mth per Day 7/11/2025 2025-07 5/30/2025 6/16/2025 17 238 14.00 Prior Revenue Year/Mth Prior Year Metered Usage Meter Multipler Usage Per Day w/Multip...

AI summary The July 2025 bill was not reconciled with the December 2025 bill because it was based on a manually generated estimate, which was not captured by the 'return estimated' billing process. Bills generated using CIS estimates, such as those for August and October 2025, were reconciled.

CONFIDENTIAL (Attachment Only) 1 Request IR-6: 2 3 On June 27, 2026, Mr. Adam wished to have the meter tested by NS Power's testing facility 4 first, reserving the option to have it later tested by Measurement Canada. NS Power 5 confirmed...

AI summary Mr. Adam requested meter testing by NS Power and Measurement Canada. NS Power confirmed testing would occur before his disconnection date. The response provided instructions for contacting Measurement Canada and outlined the process and associated fees for additional testing.

Request IR-2: - According to the copies of Mr. Adam's bills NS Power provided to the Board on April 23, 2026, - there were four estimated bills issued in July, August, October and December 2025. - On April 1, 2026, NS Power mentioned to th...

AI summary The document outlines a regulatory inquiry into NS Power's billing practices for Mr. Adam, focusing on estimated bills issued without historical consumption data and the use of rate codes. Questions are raised about estimation methods, the relevance of historical data, and the average daily consumption during a peak winter period.

From: Miguel Adam < Sent: June 16, 2026 10:39 AM To: Penney, Nicole Cc: Jecyka Arseneault ; Sofia Reiner Subject: Fwd: M12777 - NSPI to NSEB Adam DRO Appeal - IR Responses \ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when ope...

AI summary The sender expresses concerns about the accuracy of a meter reading and billing practices by Nova Scotia Power, noting that no technician has inspected the meter and that the billing record lacks reliability. The sender also questions the source of unusually high electricity consumption attributed to their property.

scribe system methodology, prior-period data, and billing calculations, but do not identify what appliance, heating source, or other electrical load is said to have caused the consumption in question. My concern remains that the matter has...

AI summary The concern raised is that Nova Scotia Power's responses to billing disputes do not resolve the core issue due to a lack of physical inspection and verification of actual consumption against the billing system records. The submitter requests further verification before upholding the disputed billing.

t the DRO had been granted access to Mr. Adam's account. This is referenced on page 14 of 20 in Confidential Attachment 1. - April 1, 2026 NS Power provided its position to DRO, stating the following: Meter connections to our billing syste...

AI summary NS Power informed the DRO that meter connections have been restored, and billing is returning to normal. Estimated meter reads were used for August, October, and December, with discrepancies to be addressed in future bills. The February 2026 read was accurate, and NS Power asserts the customer has been billed appropriately.

July 2025 August October November February 2025 2025 2025 2026 kWh 238 544 524 2022 7490 1068- Base $10.86 $38.34 $38.34 $115.02 $10.40 $27.94 Energy $44.18 $100.97 $97.26 $375.30 376.97 -$274.91 $992.83 HST/Other $15.30 $6.96 $6.78 $10.77...

AI summary The document shows energy usage and charges for different months, with a notable credit of 1068 kWh to Mr. Adam in November due to an updated meter read, along with estimated base charges from August and October.

Specific bills can be other than expected if they are based on estimated - as opposed to actual - meter readings. Once an actual meter reading is obtained, following an estimated reading for billing purposes, any estimation error is fully...

AI summary The document discusses a billing dispute involving estimated meter readings leading to a reconciliation bill. NS Power acknowledges the concern and agrees with the DRO's decision that billing was appropriate. The matter is referenced in a confidential attachment and involves correspondence between NS Power and the customer, Miguel Adam.

curacy test, performed by N.S.Power in their Measurement Canada accredited meter shop, followed by a meter test by Measurement Canada if the Customer wishes to have an independent meter test performed Specific bills can be other than expec...

AI summary The text discusses the process for verifying meter readings and how estimated readings can lead to discrepancies in billing. It mentions that actual readings will eventually reconcile any estimation errors, ensuring accuracy over time.

pute - Account 12541173 Forwarded message From: Miguel Adam Date: Wed, Mar 25, 2026 at 4:46 PM Subject: Formal billing dispute - Account 12541173 To: [email protected] Cc: Jecyka Arseneault < To Nova Scotia Power, I am formally disputing the...

AI summary Miguel Adam is disputing a March 2026 electricity bill from Nova Scotia Power due to concerns about estimated readings and the calculation method. He requests detailed information on meter readings, estimated periods, adjustments, and confirmation that no interest or fees will be applied during the review.

ained following estimated meter readings, all estimation error is reconciled (see more detailed explanation below). Board approved Regulations relevant to this matter are 5.1 and 6.4 – copy attached. Specific bills can be other than expect...

AI summary The document explains that specific bills may differ from estimates due to estimated meter readings. Once actual readings are obtained, estimation errors are reconciled in subsequent bills, which are based on actual readings, due to the self-reconciling nature of the meter reading process.

Dispute Resolution Officer From: Customer Re lations Sent: Wednesday, A April 1, 2026 10:39 AM To: nspdisputereso [email protected] Cc: ustomer Relations < [email protected]> Subject: RE: DRO 30 D Mar re Miguel Adam billing dispu...

AI summary An email from Customer Relations at NSPOWER regarding a billing dispute involving Mr. Farmer, with an attachment of the account ledger. The email is part of a dispute resolution process.

Access for the DRO has been granted on subject account# The second attachment is a copy of the meter reads obtained for the subject account. Meter connections to our billing system have been restored to normal operation, and customer billi...

AI summary NS Power has restored meter connections and billing to normal, confirming estimated usage for August, October, and December, with a true read in February 2026. The reconciliation bill reflects actual usage, and NS Power is offering payment plans for any outstanding balances.

Domestic 4. Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 2375358 03B 63 38246.61 37702.61 1 544 Amount due Sep 17

AI summary The document presents a meter reading record for a domestic customer, showing the meter number, rate code, number of days, new and last meter readings, multiplier, and the total kWh used. The amount due is noted as of September 17.

Billing process update: nspower.ca/billing Your bill was estimated for this period Billing date Aug 18 Includes payments received by Aug 18 Amount owing from last bill 70.34 Payment received Jul 25 - Thank you -70.34 Balance owing after la...

AI summary The document provides an updated billing statement for a customer, showing an estimated bill with details on energy charges, taxes, and rebates. The total amount due is $146.27, with a payment due date of September 17, 2025. Interest on overdue amounts is calculated at 1.5% per month.

MIGU Ser GUEL ADAM Domestic rvice address 2 Your bill was estimated for this period

AI summary The text indicates that a bill was estimated for the period, with the customer's name and service address provided. It appears to be a billing-related communication.

Billing date Dec 15 Includes payments received by Dec 15 Amount owing from last bill 142.38 Payment received Nov 13 - Thank you -142.38 Balance owing after last payment $.00 Energy charges: Base Charge $19.17/month 115.02 Energy 2022 kWh x...

AI summary This billing statement shows the customer's energy charges, including base and energy costs, tax, and provincial rebate. The total amount due is $226.18, with a due date of January 14, 2026. Interest on overdue amounts is calculated at 1.5% per month. The average daily cost of electricity before taxes was $1.18.

Request IR-3: - NS Power responded to the Board's information request IR-2(a) that the read on the bill dated July 11, 2025, was a true read but was coded as an estimated read. - (a) Please explain why and how this happened. - (b) If a met...

AI summary NS Power responded to the Board's information request regarding a meter read dated July 11, 2025, which was marked as an estimated read despite being a true read. The Board is asking for an explanation, the impact on usage calculations, the date and method of the actual read, and whether NS Power read the meter in person or wirelessly on specific dates.

Request IR-1: - NS Power's Regulations say: - When a customer disputes the amount of electricity consumed from the meter, the Company shall: - a) Initiate a check on the meter reading to ensure the original reading was correct and advise t...

AI summary NS Power outlines procedures for resolving disputes over meter readings, including initiating a check, performing an 'As found Meter Test', and offering independent testing by Industry Canada if the customer remains unsatisfied. A fee applies if the meter is found accurate after testing by Industry Canada.

From: Miguel Adam Sent: July 13, 2026 11:33 AM To: Penney, Nicole < [email protected] >; Energy and Regulatory Boards Tribunal Cc: Forsey, Lisa < [email protected] >; Ross, Jennifer < [email protected] >; Murray, Kath...

AI summary The email discusses inconsistencies in NS Power's responses regarding a meter read and billing history in Matter No. M12777. The sender raises concerns about the reliability of the information provided, which impacts the appeal process.

l view, this is a significant inconsistency. It raises concern about the reliability of the billing history, read classifications, and explanations that have been relied upon in reviewing this matter. I also note that NS Power states that...

AI summary The text raises concerns about the reliability of billing history and remote meter reads, noting a lack of physical verification at the property to investigate unusually high consumption. This inconsistency is highlighted as a concern in the review of the matter.

Request IR-5: - NS Power responded to the Board's IR-3 that the bill dated July 11, 2025, included an estimated read and not a true read as previously indicated in its response to IR-2(a). - (a) Please explain how NS Power estimated the us...

AI summary NS Power responded to the Board's IR-3 regarding a July 2025 bill that included an estimated read instead of a true read. The Board is asking for an explanation of how NS Power estimated the usage and why the December 2025 bill reconciled the August and October 2025 bills but not the July 2025 bill.