Topic:"Billing Procedures" in M12757

Complaint Information DRO made decision on: March 21 2026 Type of complaint: Billing Issues Additional details: I am writing to formally appeal the decision made by the Dispute Resolution Officer regarding my Nova Scotia Power account, in...

AI summary Katie Seesahai appeals a DRO decision deeming her Nova Scotia Power bills accurate, citing a 45% increase in 2025 despite energy efficiency upgrades and no usage changes. She requests a review, meter inspection, and reimbursement, arguing systemic billing errors. 2024: $3,792; 2025: $5,607; 2026 Q1: $2,400+.

You have no payment cards in your wallet. To make a payment you need to add one. Click Here to add. To pay multiple bills at the same time, select the bills you want on the left and press Pay button.

AI summary The text instructs users to add a payment card to their wallet to make payments and explains how to pay multiple bills simultaneously by selecting them and pressing the 'Pay' button. It includes a reference to an image.

Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 [email protected] Katie Seesahai After review and consideration of all of the following and attach...

AI summary The Dispute Resolution Officer (DRO) addresses a customer's complaint about inflated electricity bills due to estimated meter readings. The customer argues discrepancies between estimated and actual readings, citing Board regulations 5.1 and 6.4. The DRO's decision is binding on Nova Scotia Power but appealable by the customer to the Board.

ined, following estimated meter readings, all estimation error is reconciled (see more detailed explanation below). Board approved Regulations relevant to this matter are 5.1 and 6.4 – copy attached. Specific bills can be other than expect...

AI summary The text explains that estimated meter readings are reconciled with actual readings, leading to adjustments in subsequent bills. It references Board Regulations 5.1 and 6.4, emphasizing the self-reconciling process of meter readings.

actual readings, as a result off the cumulative, and self-reconciling nature, of the meter reading process. The self-reconciling process is more fully explained in the immediately following paragraph. The "Cumulative Nature" of power meter...

AI summary The text explains that power meters are cumulative and self-reconciling, similar to a car's odometer. Errors in meter readings do not affect subsequent readings, and discrepancies are resolved once actual readings are obtained, ensuring accurate billing over time.

PO Box 910 Halifax, Nova Scotia Canada B3J April 13, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12757– DRO Appeal – Katie Seesahai Dear Ms. Walla...

AI summary Katie Seesahai appeals a DRO decision regarding her billing from Nova Scotia Power Inc. The Nova Scotia Energy Board directs NS Power to respond by April 16, 2026, providing the DRO file and supporting documents. The appeal relates to billing disputes and procedural compliance.

chment 3 Customer Bills Please accept the following summary of activities and communications pertaining to the March 21, 2026 DRO decision being appealed by Ms. Seesahai: April 13, 2026 L. Wallace - March 9, 2026 The NS Power Billing team...

AI summary Ms. Seesahai disputed her NS Power bill, which was flagged as high and categorized as a catch-up bill. NS Power offered budget billing, while the DRO initiated a review, requesting documentation from NS Power. The case involves billing procedures, customer disputes, and regulatory review processes.

t to release her account information to the DRO. This is referenced on page 6 of 14 in Confidential Attachment 1. - March 18, 2026 NS Power provided its position to DRO, stating the following: We are continuing to work on restoring all reg...

AI summary NS Power asserts that billing for a customer following a cyber incident was appropriate, noting estimated meter reads and a reconciliation bill in February 2026. The customer's account details and meter reads are referenced in Confidential Attachments 1 and 3, with NS Power offering payment plan assistance.

• March 21, 2026 – The DRO issued his Final Written Decision pertaining to this appeal, finding as follows: Specific bills can be other than expected if they are based on estimated - as opposed to actual - meter readings. Once an actual me...

AI summary The DRO issued a final decision on March 21, 2026, regarding Ms. Seesahai's appeal, explaining that estimated meter readings can lead to discrepancies in billing, which are later reconciled with actual readings. NS Power agrees with the DRO’s decision and offers options to address Ms. Seesahai’s arrears without penalties. Ms. Seesahai appealed the decision to the NSEB.

From: Katie McIntyre Sent: May 8, 2026 6:44 PM To: Penney, Nicole Cc: Wallace, Lisa ; Blake WIlliams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner ; Sonia Liao Subject: Re: M12757 NSPI DR...

AI summary An email from Katie McIntyre references an appeal (M12757) concerning billing issues related to Katie Seesahai. The message is addressed to Nicole Penney and several NS Power personnel, indicating involvement in regulatory proceedings.

Request IR-1: Pursuant to Regulations 5.5 and 6.7 of the Nova Scotia Power Inc. Tariffs and Regulations customers have the right to request meter testing where there is a concern regarding billing/meter accuracy. A copy of the applicable r...

AI summary Customer requested meter testing under NSPI's regulations, but NS Power cited staff shortages. They promised to address it after the breach settled. The customer's response highlights a service gap in meter testing procedures.

CONFIDENTIAL (Attachment Only) 1 Request IR-1: 2 3 Please prepare and provide one consolidated schedule in Excel format covering the period 4 February 2024 to present, which integrates all account, billing, and meter data for the subject 5...

AI summary The document contains an information request (IR-1) from the NSEB to NSPI, asking for a consolidated Excel schedule covering account, billing, and meter data from February 2024 to the present. The schedule must include various fields such as account information, bill and transaction dates, transaction types, amounts, account balances, meter details, and read information.

NON-CONFIDENTIAL 1 Request IR-2: 2 3 NS Power states that the account was flagged for manual review prior to release of the March 4 2026 bill. Please provide: 5 6 (a) The criterial used to identify a "high bill" for review. 7 8 (b) The ste...

AI summary NS Power explains that bills exceeding $1,798.00 are flagged for manual review. The review includes verifying meter reads, checking if the bill is a 'true-up' bill, and comparing current consumption to the same period in the previous year.

Request IR-1: - Please prepare and provide one consolidated schedule in Excel format covering the period - February 2024 to present, which integrates all account, billing, and meter data for the subject - account. The schedule should inclu...

AI summary The document outlines three regulatory requests: (1) a consolidated Excel schedule of billing and meter data from February 2024 to present, (2) criteria and steps for manual review of high bills, and (3) a weather-normalized consumption analysis comparing winter periods (2024–2026). These requests aim to ensure transparency, accuracy, and alignment with residential consumption patterns.

July 13, 2026 Katie Seesahai Dear Ms. Seesahai: M12757 – Nova Scotia Power Incorporated – Appeal by Katie Seesahai of a Decision of the Dispute Resolution Officer The Nova Scotia Energy Board (Board) has completed its review of your appeal...

AI summary Katie Seesahai appeals a decision regarding her increased electricity bills, claiming no significant changes in household occupancy or usage and requesting an independent review due to concerns about meter readings and billing errors. The Board acknowledges her frustration and notes that NS Power issued estimated bills following a 2025 cyber incident.

ur account. During this period, NS Power still had an obligation to continue issuing monthly bills. As a result, bills were issued using estimated consumption until actual meter data became available. An estimated bill is not intended to b...

AI summary The document explains the process of estimated billing by NS Power when actual meter data is unavailable. Estimated bills are temporary approximations and are reconciled once actual readings are available, with credits or adjustments made as needed. The Board emphasizes that this is not a billing error but a standard practice.

ading on file. This is because an estimated read is not treated as a final measurement of consumption. Any usage already billed through estimates is then credited or reversed to avoid double-counting. In your case, your meter readings for...

AI summary The document explains that estimated meter readings are not final and are later credited or reversed to avoid double-counting. For the specified periods, estimated readings were used, and the total consumption between April 22, 2025, and February 19, 2026, was 23,020 kWh, which was billed accordingly.