NSPI DRO Appeal - Billing Issues - Katie Seesahai

What's happened

Filing Timeline

• 13 Jul
  Document

  NSEB dismisses customer appeal of NS Power billing dispute, upholding estimated billing reconciliation process following 2025 cyber incident
• 29 May
  Document

  NSEB directs Nova Scotia Power to complete overdue meter accuracy test in DRO appeal by Katie Seesahai, citing delays attributed to the utility's cybersecurity incident
• 25 May
  RIR

  Nova Scotia Power filed responses to NSEB Information Requests IR-1 through IR-3 in the Seesahai DRO billing appeal, disclosing account data, high-bill review criteria, and a three-year weather-normalized consumption comparison
• 08 May
  RIR

  NSEB Board Staff issued information requests to both Katie Seesahai and Nova Scotia Power in a customer DRO appeal over billing accuracy concerns (M12757).
• 13 Apr
  Document

  Nova Scotia Power filed its response to Katie Seesahai's DRO appeal, defending billing accuracy following a multi-month estimated-read reconciliation linked to a cyber incident
• 31 Mar
  Correspondence

  NSEB acknowledges DRO appeal filed by Katie Seesahai against Nova Scotia Power, orders disconnection hold pending Board decision
• 30 Mar
  Document

  DRO Don Farmer issued a final written decision dismissing Katie Seesahai's billing dispute, finding Nova Scotia Power correctly applied estimated meter reading reconciliation under Board Regulation 5.1
• 27 Mar
  Document

  Katie Seesahai appeals NS Power DRO billing decision to NSEB, citing a 45% unexplained increase in electricity charges despite home efficiency upgrades

The filings themselves

Documents

What's discussed — click to drill in

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