Topic:"Customer Service" in M12757

July 13, 2026 Katie Seesahai Dear Ms. Seesahai: M12757 – Nova Scotia Power Incorporated – Appeal by Katie Seesahai of a Decision of the Dispute Resolution Officer The Nova Scotia Energy Board (Board) has completed its review of your appeal...

AI summary Katie Seesahai appeals a decision regarding her increased electricity bills from Nova Scotia Power Incorporated (NS Power), claiming no changes in household occupancy or usage and concerns about meter readings and billing errors. The Board acknowledges the frustration and notes that NS Power faced challenges in obtaining actual meter readings following a 2025 cyber incident, leading to estimated billing.

June 18, 2026 Dear Katie Seesahai, Re: Account No. Meter No. 2456602 We are writing to confirm the results of the recently requested meter test. This test was conducted following your inquiry regarding electrical usage at your premises. As...

AI summary Nova Scotia Power informed Katie Seesahai that her meter test results show it operates within prescribed accuracy limits. She may request a further test by Measurement Canada within six months at a cost of $55.00, which would be credited if the meter is found inaccurate.