Customer Service

M130522026

Nova Scotia Power - Emergency Services Restoration Plan - 2026 Drill Report Open

3 passages · 1 doc M130532026

EfficiencyOne - 2026 Q2 Demand Side Management (DSM) Report Open

1 passages · 1 doc M130332026

NSPI DRO Appeal - Billing Issues - Hariana Brooks and Paul Bernard Open

11 passages · 3 docs M130342026

NSPI Complaint - Power Pole and Easement Issues - Jefferson Crabtree Open

1 passages · 1 doc M130212026

NSPI DRO Appeal - Transformer Safety Issues -S L Doward Open

3 passages · 1 doc M130082026

Nova Scotia Power Inc. - RtR Market Elements Application - Approval of necessary tariffs, Terms and Conditions Open

1 passages · 1 doc M129842026

NSPI DRO Appeal - Billing Issues - Jaspreet Singh Somal Closed

11 passages · 4 docs M129822026

NSPI DRO Appeal - Billing Issues - Ralph and Dennita Fitzpatrick Open

4 passages · 3 docs M129802026

NSPI DRO Appeal - Billing Issues - Kenneth McPhee Open

1 passages · 1 doc M129722026

NSPI Complaint - Billing Issues - David Nickerson Open

3 passages · 2 docs M129712026

NSPI DRO Appeal - Billing Issues - Darlene Gillis Open

4 passages · 3 docs M129472026

NSPI DRO Appeal - Meter and Power Consumption - Bernard Wentzell Open

1 passages · 1 doc M129482026

NSPI DRO Appeal - Billing Issues - Donna Himmelman Open

5 passages · 3 docs M129422026

NSPI DRO Appeal - Billing Issues - Kevin Lepage Open

5 passages · 3 docs M129362026

NSPI DRO Appeal - Billing Issues - Paul Douglas Meade Open

10 passages · 4 docs M129382026

NSPI DRO Appeal - Billing Issues - Anne-Louise Dauphinee Closed

2 passages · 2 docs M129322026

Nova Scotia Power Inc. (NSPI) - Time-Varying Pricing Pilot Program - 2024/25 (Year Four) and 2025/26 (Year Five) Evaluation Reports Open

33 passages · 5 docs M129202026

Nova Scotia Power Inc. - CI C0021839 IT - Customer Energy Management (CEM) 2025 Evaluation, Measurement and Verification (EM&V) Report Open

21 passages · 3 docs M129152026

NSPI DRO Appeal - Billing Issues - Doug Fulljames and Karen Ward Open

2 passages · 2 docs M128982026

Nova Scotia Power Inc. - Distribution Routines CI Various- D055 – Planned Replacement of Deteriorated Equipment (ATO) - $11,359,8222025 ACE Plan – Routine Capital - Authorization to Overspend (ATO):Distribution Routines – Non-Confidential • D055 – Planned Replacement of Deteriorated Equipment: ATO amount $11,359,822 Open

2 passages · 1 doc M128872026

Nova Scotia Power Inc. - 2025 Short Run Marginal Cost (SRMC) Test to Rates Report Closed

1 passages · 1 doc M128832026

Nova Scotia Power Inc. - Affiliate Code of Conduct Report for 2025 Open

2 passages · 1 doc M128762026

NSPI DRO Appeal - Billing Issues - Greg Hammond Open

3 passages · 2 docs M128752026

EfficiencyOne - 2026 Q1 Demand Side Management (DSM) Report Open

1 passages · 1 doc M128712026

NSPI DRO Appeal - Billing Issues - Susan MacKay Open

3 passages · 1 doc M128462026

NSPI DRO Appeal - Billing Issues - Lora Trachsel Open

4 passages · 3 docs M128452026

NSPI Complaint - Billing Issues - Malcolm Mills Open

4 passages · 3 docs M128402026

Nova Scotia Power inc. - CI C0080150 – TUC1 HP Turbine Refurbishment - $2,527,606 (U&U)2026 Q1 Capital Reports Closed

1 passages · 1 doc M128352026

Nova Scotia Power Inc. - Annual and Regulated Financial Statements - 2025 Open

5 passages · 3 docs M128292026

NSPI DRO Appeal - Meter and Billing Issues - Jaspal SinghLinked to query Q05333 Closed

3 passages · 2 docs M128262026

NSPI DRO Appeal - Billing Issues - European New Market - Portland Street Open

3 passages · 2 docs M128162026

NSPI DRO Appeal - Billing Issues - Harley Kalbfleisch Closed

2 passages · 2 docs M128182026

NSPI DRO Appeal - Billing Issues - Winton Porter Open

2 passages · 1 doc M128042026

NSPI DRO Appeal - Billing Issues - Jillian Coxhead Closed

12 passages · 4 docs M127972026

NSPI DRO Appeal - Billing Issues - Marilyn Ells Open

6 passages · 3 docs M127772026

NSPI DRO Appeal - Billing Issues - Miguel Adam Open

7 passages · 4 docs M127952026

Town of Berwick Electric Commission - Factorydale Hydropower Plant Refurbishment - $6,000,000 Closed

1 passages · 1 doc M127872026

Nova Scotia Power Inc. - Storm Outage Analysis Report - January 18-19, 2026 Closed

2 passages · 1 doc M127862026

Nova Scotia Power Inc. - 2025 Storm Restoration Cost Report Closed

3 passages · 2 docs M127692026

Sou'West Nova Transit Association - 2026 Application for Motor Carrier LicenseWaiting for signed application Open

1 passages · 1 doc M127722026

Heartland Farm Mutual - s.155G Rate Application 2026 - Private Passenger Vehicleseffective August 15,2026 for new business and renewals. Open

1 passages · 1 doc M127842026

Nova Scotia Power Inc. - 2025 Annual Performance Standards Report Open

68 passages · 11 docs M127802026

EfficiencyOne - 2027-2031 Demand Side Management (DSM) Plan Application Open

29 passages · 12 docs M127752026

Nova Scotia Power Inc. - Annual Power Line Technician (PLT) Staffing Levels and Reliability of Service - 2025 Report Closed

11 passages · 4 docs M127822026

Nova Scotia Power Inc. - Commercial Net Metering Program - 2025 Annual Report � Closed

4 passages · 4 docs M127572026

NSPI DRO Appeal - Billing Issues - Katie Seesahai Closed

1 passages · 1 doc M127732026

NSPI DRO Appeal - Billing Issues - Celine Franz Open

1 passages · 1 doc M127672026

NSPI DRO Appeal - Billing Issues - Briar Mitchell Closed

10 passages · 8 docs M127702026

MILOSEK, Dennis and MORRIS-MILOSEK, Patricia - 2025 Assessment Appeal - Municipality of the County of Inverness Open

2 passages · 2 docs M127562026

NSPI DRO Appeal - Billing Issues - Uday Yadav Closed

18 passages · 6 docs M127592026

Town of Lunenburg Water Utility - 2026 General Rate Application Open

1 passages · 1 doc M127492026

NSPI DRO Appeal - Billing Issues - Christine Cameron Open

30 passages · 7 docs M127472026

NSPI DRO Appeal - Billing Issues - Allan King Closed

2 passages · 2 docs M127372026

NSPI DRO Appeal - Billing Issues - Emily Martin Closed

4 passages · 3 docs M127332026

NSPI DRO Appeal - Billing Issues - Dave Lincoln Closed

17 passages · 14 docs M127322026

NSPI DRO Appeal - Meter Issues - Hunter Cooling Closed

2 passages · 2 docs M127282026

Nova Scotia Power Inc. - Storm Outage Analysis Report - December 19-20, 2025 Closed

2 passages · 2 docs M127302026

NSPI Complaint - Infrastructure Concerns - Greg Nichols Closed

1 passages · 1 doc M127262026

NSPI DRO Appeal - Billing Issues - Shaun Campbell Closed

9 passages · 5 docs M127142026

NSPI DRO Appeal - Billing Issues - Jessica Pelley Closed

8 passages · 5 docs M127102026

NSPI Complaint - Service Reliability - Brandon Smith Closed

3 passages · 1 doc M127072026

Nova Scotia Power Inc. - Storm Outage Analysis Report - December 3, 2025 Closed

1 passages · 1 doc M126942026

Nova Scotia Power Inc. - Cold Weather Event, January 23-26, 2026 Closed

2 passages · 1 doc M126772026

NSPI Complaint - Service Issues - Russ Penner Closed

2 passages · 1 doc M126632025

Nova Scotia Independent Energy System Operator (IESO Nova Scotia) - 2026/2027 Revenue Requirement and Fees Application Open

4 passages · 4 docs M126612025

Nova Scotia Power - Application for approval of an Above-the-Line Tariff applicable to Port Hawkesbury Paper (PHP)Application for approval of the Extra Large Industrial Dispatchable (ELID) Tariff, an above-the-line- tariff available to Port Hawkesbury Paper Open

24 passages · 2 docs M126542025

NSPI DRO Appeal - Billing Issues -  Michel Joseph Andre McMahon Closed

3 passages · 3 docs M126472025

Nova Scotia Power Inc. - 2025 Consumer Advocate / Affordable Energy Coalition Low-Income Working Group Report Closed

9 passages · 1 doc M126392025

NSPI DRO Appeal - Power Connection  - Terri Sampson Closed

2 passages · 1 doc M126412025

NSPI Complaint - Solar Billing Process - Bonnie MacLean Closed

2 passages · 2 docs M126332025

NSPI DRO Appeal - Billing Issues - Charles Howatt Closed

5 passages · 3 docs M126192025

Nova Scotia Power Inc. - 2026 Annual Capital Expenditure (ACE) Plan - $284 million Closed

9 passages · 5 docs M126162025

NSPI DRO Appeal - Billing Issues - Swati Patel Open

4 passages · 3 docs M126002025

Nova Scotia Power - Cybersecurity Accountability IN THE MATTER OF AN INQUIRY about the impact of the cyber incident on NOVA SCOTIA POWER INCORPORATED’s collection and retention of customer information, customer service and communications, billing processes and regulatory matters Open

147 passages · 32 docs M125882025

Nova Scotia Power Inc. - CI C0053699 – Renewable to Retail Implementation - $5,644,468 Closed

17 passages · 6 docs M125632025

NSPI DRO Appeal - Billing Issues - Beverley Burlock Closed

8 passages · 4 docs M125582025

Review of NS Power's Five-Year Reliability Plan 2025-2029 Open

1 passages · 1 doc M125612025

NSPI DRO Appeal - Billing Issues - Daviyaun Talbot Closed

3 passages · 2 docs M125562025

NSPI DRO Appeal - Billing Issues - Eugene Van Den Berg Closed

7 passages · 4 docs M125542025

NSPI DRO Appeal - Billing Issues - Ralph Doncaster Open

5 passages · 5 docs M125442025

NSPI DRO Appeal - Billing Issues -  Leslie Axford Open

20 passages · 12 docs M125362025

NSPI General Complaint - Overhead Wires - Tye Laframboise Closed

1 passages · 1 doc M125302025

NSPI DRO Appeal - Billing Issues - Gashahun Closed

2 passages · 1 doc M125272025

NSPI DRO Appeal - Billing Issues - Kincaid-Webster Open

2 passages · 2 docs M124992025

Nova Scotia Power Inc. - Application for approval of  2025/26 Time Varying Pricing (TVP) Tariffs Closed

3 passages · 2 docs M124852025

NSPI DRO Appeal - Billing Issues - Jean Nearing Closed

1 passages · 1 doc M124762025

NSPI DRO Appeal - Billing Issues -  Liang Lu Closed

1 passages · 1 doc M124712025

NSPI Complaint - Billing Issues - Chantelle MurphyCustomer disconnected service in 2023 and paid final bill. Received another bill for 200+ CAD after 2 years being disconnected. Open

13 passages · 6 docs M124572025

NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone RestaurantThe complainant wishes to clarify that their complaint is not related to a billing error, which has already been resolved directly with Nova Scotia Power. Rather, the concern is with broader systemic issues regarding NSP’s billing and metering practices under Board-approved tariffs. The complainant notes that some of NSP’s demand meters cannot be manually reset, which affects the correct application of rates. Additionally, customers with variable seasonal demand are disadvantaged when demand is estimated or carried forward without resetting the demand register. Closed

6 passages · 2 docs M124512025

Nova Scotia Power Inc. - 2026 General Rate Application (GRA) Closed

98 passages · 24 docs M124412025

Nova Scotia Power - Emergency Services Restoration Plan - 2025 Drill Report Closed

2 passages · 1 doc M124382025

EfficiencyOne - 2025 Q2 Demand Side Management (DSM) Report Closed

2 passages · 1 doc M124142025

NSPI DRO Appeal - Solar Billing - Karen Chetwynd Closed

4 passages · 4 docs M124122025

Nova Scotia Independent Energy System Operator (IESO Nova Scotia) - Proposed expenditure and revenue requirements for test year ending March 31, 2026 Closed

3 passages · 3 docs M124172025

Nova Scotia Power Inc. - CI C0071528 – FLISR Implementation – $4,638,245 Closed

1 passages · 1 doc M124132025

NSPI DRO Appeal - Billing Issues - Adam Bowser Closed

4 passages · 4 docs M123942025

NSP Maritime Link Inc. -  2026 Assessment Application - NSPML Closed

7 passages · 2 docs M123762025

Review of NS Power Performance Standards Open

5 passages · 3 docs M123712025

Nova Scotia Power Inc. - CI C0061005 – POA Cell Capping 2025 – $2,530,405 Closed

6 passages · 1 doc M123502025

Nova Scotia Power Inc. - 2024 Short Run Marginal Cost (SRMC) Test to Rates Report Closed

1 passages · 1 doc M123432025

NSPI Complaint - Power Connection - Roseview Developments Inc. Closed

4 passages · 1 doc M123382025

NSPI DRO Appeal - Smart Meter Issues - Sherry Dennis Closed

10 passages · 6 docs M122902025

EfficiencyOne - 2025 Q1 Demand Side Management (DSM) Report Closed

1 passages · 1 doc M122822025

EfficiencyOne - New Benefit Cost Analysis Test for Evaluating Demand Side Management (DSM) Plans Application for Approval of New Benefit Cost Analysis Test for Evaluating Demand Side Management (DSM) Plans Closed

15 passages · 12 docs M122732025

Board Inquiry into Nova Scotia Power's Cybersecurity Incident Open

117 passages · 19 docs M122492025

EfficiencyOne - 2026 DSM Extension ApplicationIN THE MATTER OF An Application by EfficiencyOne for Approval of the 2026 DSM Extension for Demand-Side Management Activities between EfficiencyOne and Nova Scotia Power Inc., and for Approval of the Amendment to the 2023-2025 Demand-Side Management Purchase Agreement between EfficiencyOne and Nova Scotia Power Inc. Closed

12 passages · 6 docs M121862025

EfficiencyOne - 2024 DSM Annual Progress Report and 2024 DSM Evaluation Reports Closed

42 passages · 3 docs M121772025

Nova Scotia Power Inc. - Distributed Energy Resource (DER) Integration Roadmap Open

1 passages · 1 doc M121492025

Nova Scotia Power Inc. - Investigation arising from Joint Use Agreement between NS Power and Bell Aliant Closed

17 passages · 8 docs M119902024

Nova Scotia Power Inc. - WACC and AFUDC Rates Application for 2025 Closed

2 passages · 2 docs M119832024

EfficiencyOne 2024 Q3 Demand Side Management (DSM) Report Closed

3 passages · 2 docs M119272024

Nova Scotia Power Inc. - CI 50518 – HYD Ruth Falls Main Dam Refurbishment – $15,445,508 (ATO) Closed

1 passages · 1 doc M116472024

EfficiencyOne - Behavioral Program Update Closed

5 passages · 4 docs M116302024

EfficiencyOne - 2023 DSM Annual Progress Report  and 2023 DSM Evaluation Reports Closed

44 passages · 3 docs M111082023

P-194 - Nova Scotia Power Inc. (NSPI) - 2023 Load Forecast Report Closed

4 passages · 1 doc M105692022

P-194 - Nova Scotia Power Inc. (NSPI) - 2022 Load Forecast Report Closed

1 passages · 1 doc M104732022

E-ENS-R-22 EfficiencyOne 2023-2025 Demand Side Management (DSM) Plan Application Closed

51 passages · 8 docs M090962019

Approval of a Supply Agreement for Electricity Efficiency and Conservation Activities between EfficiencyOne (E1) and Nova Scotia Power Inc.(NS Power), the establishment of a final agreement between the parties, and approval of a 2020-2022 Demand Side Management (DSM) Resource Plan Closed

94 passages · 13 docs M089292018

P-884 - Nova Scotia Power Inc. (NSPI) - Integrated Resource Planning (IRP) and M08059--Generation Utilization and Optimization Closed

1 passages · 1 doc M088882018

E-ENS-G-18 - EfficiencyOne - Evaluation of DSM Programs - Application to allow inclusion of Non-Energy BenefitsEfficiencyOne - Application for approval of the use of Non-Energy Benefits within Cost-Effectiveness Testing Closed

4 passages · 3 docs M086042018

E-ENS-R-18 - EfficiencyOne - 2019 Demand Side Management (DSM) Plan Application, 2017 Annual Progress Report  and 2017 Evaluation Reports Closed

102 passages · 7 docs M075442016

E-ENS-R-16 - EfficiencyOne - Incentive Setting Methodology Review and RecommendationsGroup with M06733 Closed

7 passages · 6 docs M071512016

E-R-15 - Nova Scotia Power Inc. (NSPI) - 2016-2018  DSM Plan - NSPI Cost Allocation Proposal10/30/2015 Closed

1 passages · 1 doc M067332015

E-ENS-R-15 - EfficiencyOne Application for approval of a Supply Agreement for Electricity Efficiency and Conservation Activities between Efficiency One and Nova Scotia Power Inc.- NSPI - 2016-2019 DSM Plan IN THE MATTER OF AN APPLICATION for Approval of a Supply Agreement for electricity efficiency and conservation activities between EfficiencyOne and Nova Scotia Power Incorporated, the establishment of a final agreement between the parties, and approval of a 2016-2018 Demand Side Management Resource Plan Closed

154 passages · 15 docs M048192012

E-ENSC-R-12 - Efficiency Nova Scotia Corporation - Application for Approval of its Demand Side Management (DSM) Plan for 2013 - 2015 Closed

136 passages · 8 docs M036692010

E-ENSC-R-10 - Efficiency Nova Scotia Corporation - Electricity Demand Side Management Plan for 2012A request by Efficiency Nova Scotia for approval of a $43.7 million Demand Side Management plan for the 2012 operating year.  (Also see Matter Nos. M04538 and M04539) Closed

61 passages · 9 docs M036662010

P-188 - NSPI Regulation 3.6 - Net Metering - Request approval of the revised Regulation 3.6Enhanced net metering service, in compliance with recent legislative changes to the Electricity Act. Closed

1 passages · 1 doc M035072010

CI# 28752 - P-128.10 - NSPI WO - LM 6000 - Overhaul Tuft's Cove #5 Engine - $2,532,039 Closed

1 passages · 1 doc M034522010

ENSC-TRAN - Efficiency Nova Scotia - Nova Scotia Power Inc. - Demand Side Management Transition Plan Closed

33 passages · 1 doc M034132010

CI# 39323; CI# 39626; CI# 39627; & CI# 39628 - P-128.10 - NSPI WO - (Digby Wind Project) Application for approval of capital work orders  in the amount of $82.8 million for the acquisition, construction and interconnection of the Digby Wind Farm Project Closed

6 passages · 1 doc M031542010

P-111.6 - Nova Scotia Power Inc. - Approval of NSPI's Amended Accounting Policy and Procedures Manual. (US GAAP)Conversion to US Generally Accepted Accounting Principles for financial reporting purposes. Closed

1 passages · 1 doc M030842010

CI# 30954 - P-128.10 - NSPI WO - LIN3 - ESP Gas Flow Modifications - $1,473,990 Closed

1 passages · 1 doc