Topic:"Customer Service" in M11983

Appliance Retirement Highlights - In Q3, Appliance Retirement remained on track to meet its 2024 energy and demand savings targets. - Wait times for participants were low in Q3, with appliance pick-up requests in the Halifax Regional Munic...

AI summary Appliance Retirement is on track to meet 2024 energy and demand savings targets. Q3 wait times were short (10 days in Halifax, under 30 days elsewhere), and marketing included email, paid media, and social media campaigns.

EXISTING RESIDENTIAL (2024) - a result of a billing analysis to update the HOT2000 modelling software overestimation ratio. Increased participation is offsetting the expected reduced savings. - Additional heat pump contactors were added to...

AI summary EfficiencyOne (E1) updated the HOT2000 modelling software's overestimation ratio due to increased program participation offsetting reduced savings. The HomeWarming program expanded heat pump contractors to 43 in Q3, driven by provincial/federal funding interest. Automated emails for Affordable Single-family Homes applicants continued to improve communication.

(b) Approximately 21,000 eligible customers have not received an Efficiency Insights Report. There is a subset of customers whose mailing address or email address on file has an error, is incomplete, or is not valid. EfficiencyOne (E1) is...

AI summary Approximately 21,000 eligible customers have not received Efficiency Insights Reports due to incorrect or incomplete contact information or because they no longer have active NS Power accounts. EfficiencyOne is working to update addresses and manage report delivery through a contracted delivery agent.