Topic:"Customer Service" in M13034

General Complaint - NS Power and municipal electric utilities Reference Number: 260810001 Submitted on: Monday, August 10 2026 at 04:36:30 PM (ADT) Contact Information Name on account: Jefferson Crabtree Account number: N/A Business contac...

AI summary A customer is filing a complaint about NS Power delaying the installation of power poles due to a requirement for confirmation from a planning coordinator regarding the number of holes needing rock breaking, which the customer argues is unnecessary and causing delays in service installation.

RESPONSE TO NOVA SCOTIA POWER'S SEPTEMBER 8, 2026 SUBMISSION M13034 – Customer Complaint – Jefferson Crabtree September 15, 2026 Lisa Wallace Chief Clerk Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M...

AI summary The complainant, Jefferson Crabtree, responds to Nova Scotia Power's submission regarding a customer complaint, arguing that NSP's delayed actions have hindered progress on an electrical installation project. He requests the Board to require NSP to pursue a court application and make a second installation attempt simultaneously, rather than sequentially.

Shelly Customer Service Associate Nova Scotia Power Confidentiality Notice - The email communication is considered confidential and is intended only for the recipient(s). If you received this email in error, please contact the sender and d...

AI summary A Nova Scotia Power customer service associate informs a lawyer about a resolved issue, noting that the RCMP will only respond if Nova Scotia Power takes action, suggesting law enforcement may be the only way forward.

Exhibit 11 August 24, 2026 - NSP submission to NSEB stating that external security was needed to complete the work safely. The following pages reproduce the source document as provided, subject only to the noted removal of unrelated materi...

AI summary NS Power submitted a request for an extension to the NSEB regarding a customer complaint from Jefferson Crabtree about delays in installing power poles on his property due to easement issues with his neighbor and the need for external security.

From: To: Penney, Nicole Cc: Carley Freeman; Wallace, Lisa; Ross, Jennifer; Murray, Kathleen; Reiner, Sofia; Forsey, Lisa; Morris, Mollie Subject: Re: M13034 - Jefferson Crabtree Customer Complaint Date: September 29, 2026 4:41:33 PM Attac...

AI summary This email pertains to a customer complaint (M13034) involving Jefferson Crabtree and Nova Scotia Power (NSP), with attachments related to the complaint and an exemption form. The email is part of an internal communication regarding the matter.

er delay. My compliance should not be understood as conceding that the requirement was communicated in a timely manner or that it was accurately characterized as an independent municipal prerequisite. My concern in this complaint is not ba...

AI summary The complainant is frustrated by repeated delays in a service installation, citing a sequence of unexpected requirements and lack of transparency from NSP. They request the Board to direct NSP to confirm receipt of municipal confirmation, identify remaining installation requirements, and provide a realistic installation date.

prerequisite. My concern in this complaint is not based on any single requirement considered in isolation, but on the cumulative sequence in which new barriers have been identified only after earlier barriers were addressed. First we waite...

AI summary The complainant is frustrated by the repeated delays in the installation process due to a sequence of unresolved prerequisites and changing requirements from NSP. They are requesting transparency from NSP regarding outstanding requirements and a realistic installation timeline.

Public-interest relevance The Province's Performance-based Regulation Review Act calls for examination of performance measures concerning customer outcomes, efficiency, customer-service quality, engagement, operational quality, and NSP's m...

AI summary The text discusses the performance and accountability of Nova Scotia Power (NSP) in handling a customer's installation process, highlighting delays, administrative issues, and lack of timely resolution of easement conflicts. It emphasizes the challenges faced by customers in navigating complex procedures and the need for regulatory oversight.

Requested action I respectfully ask the Board to: - 1. keep M13034 open pending a substantive written response from NSP; - 2. request that NSP respond individually to each of the nine issues and corresponding questions identified in Exhibi...

AI summary Jefferson Crabtree requests the Board to keep M13034 open pending a response from NSP, address nine issues in Exhibit A, confirm a $2,000 refund, keep unanswered questions in his submission in the record, allow him to reply to NSP's response, and consider project-management and customer-service issues in NSP's performance evaluation.