Topic:"Customer Service" in M11927

Matter: Nova Scotia Power Inc. - CI 50518 – HYD Ruth Falls Main Dam Refurbishment – $15,445,508 (ATO)

1 passage 1 document

N-6NSPI (NSUARB) RIR-1 to 13 - Redacted 1 passage

A.RESOLVING SERVICE ISSUE: STANDARDS p. pp. 77-78

A.RESOLVING SERVICE ISSUE: STANDARDS As not only the project manager for this project but also as the owner of Elliot Excavators Limited, Scott Haverstock is responsible for the performance of both the Elliot Excavators Limited crew as wel...

AI summary Scott Haverstock, as project manager and owner of Elliot Excavators Limited, is responsible for the performance of crews and subcontractors. The project superintendent is the first point of contact for customer issues, with the project manager stepping in if needed. There are no current union-related contractual issues affecting service levels.

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