Topic:"Customer Service" in M12829

April 20, 2026 Jaspal Singh Dear Jaspal Singh, Re: Account No. Meter No. We are writing to confirm the results of your recent meter test. This test was conducted following your inquiry about electrical usage at your premises. Per our meter...

AI summary This letter from NS Power to Jaspal Singh confirms the results of a recent meter test, which showed the meter is operating within prescribed accuracy limits. The letter also outlines the option to request a further test by Measurement Canada within six months and provides contact details for further inquiries.

- March 17, 2026 The customer contacted NS Power stating that their bill was very high and asked whether anything could be done. NS Power again advised that a $480 per month payment arrangement could be offered. The customer maintained tha...

AI summary A customer disputes a high electricity bill with NS Power, claiming it may include previous owner's usage. NS Power explains the bill is based on actual meter readings, noting historical high consumption. The customer declines proposed solutions and threatens to file a complaint with the Board. The DRO refers the matter to Customer Care without initiating a dispute.

REDACTED Jaspal Singh DRO Appeal Attachment 4 Page 1 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) Yours truly, Teri PO Box 910 ● Halifax, Nova Scotia ● Canada ● B3J 2W5 April 20, 2026 Jaspal Singh Dear Jaspal Singh, Re: Account No. Met...

AI summary NS Power informed Jaspal Singh that his meter (2039876) tested within accuracy limits. The letter offers an option for a $46.00 Measurement Canada retest within 6 months, with potential fee credit if inaccuracies are found. NS Power also references customer programs like Equal Billing for budgeting assistance.