Topic:"Customer Service" in M12457

d the earlier estimated billing period. Admission by NSP Through discussions with NSP, the following admissions were made: Certain demand meters in use cannot be manually reset when read in the field. NSP acknowledged this limitation in ou...

AI summary NSP admitted that certain demand meters cannot be manually reset, leading to potential overcharging of customers. This has raised regulatory concerns about systemic unfairness and failures in NSP's metering practices and contingency planning.

a reset remotely / over the air. This differs from other demand customers who have polyphase (multi-phase) meters, which can be reset locally – and most of our demand customers have polyphase meters. Our primary goal moving forward is to m...

AI summary Nova Scotia Power is addressing billing accuracy issues, particularly for customers with polyphase meters, and is committed to minimizing estimated bills and ensuring timely billing. A customer has acknowledged a goodwill credit issued for billing issues.

s From: Nova Scotia Power Sent: August 1, 2025 6:27 PM To: [email protected] Subject: RE: Billing issues Dear Sean MacLeod, Thank you again for reaching out to us. We've reviewed the bills in question and we understand your co...

AI summary Nova Scotia Power is addressing billing concerns raised by Sean MacLeod regarding a demand reading discrepancy. The company acknowledges the uncertainty in the demand reading and has applied a goodwill credit based on previous average demand readings. The company apologizes for the inconvenience and assures further investigation.

Hi Melvin, Sorry to bother you but I spent over 30 minutes on the phone on Monday trying to get an answer to my problem only to be disconnected. Very disappointing considering everything that has gone on in the past several months. Due to...

AI summary A customer expresses frustration with NS Power after being disconnected during a phone call and provides details about estimated and actual billing periods related to service issues.

Chris Lanteigne (he/him) Director, Customer Care Nova Scotia Power E: [email protected] www.nspower.ca From: [email protected] Sent: July 30, 2025 2:04 PM To: Lanteigne, Chris Subject: FW: Billing issues \ \ Exercise...

AI summary Sean MacLeod, a customer of Nova Scotia Power, is expressing frustration with the company's customer care services due to unresolved billing issues. He details multiple failed attempts to contact customer care representatives and received no satisfactory response or resolution.

Hi Melvin, Sorry to bother you but I spent over 30 minutes on the phone on Monday trying to get an answer to my problem only to be disconnected. Very disappointing considering everything that has gone on in the past several months. Due to...

AI summary A customer expresses frustration with NS Power after being disconnected during a phone call and provides details about estimated and actual billing periods related to service issues.