NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone RestaurantThe complainant wishes to clarify that their complaint is not related to a billing error, which has already been resolved directly with Nova Scotia Power. Rather, the concern is with broader systemic issues regarding NSP’s billing and metering practices under Board-approved tariffs. The complainant notes that some of NSP’s demand meters cannot be manually reset, which affects the correct application of rates. Additionally, customers with variable seasonal demand are disadvantaged when demand is estimated or carried forward without resetting the demand register.
What's happened
Filing Timeline
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12 Feb
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10 Dec
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09 Oct
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18 Sep
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03 Sep
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The filings themselves
Documents
Exhibits
3 files
- M-1 NSPI Complaint - Redacted
- M-2 Complainant's Supporting Documentation
- M-3 NSPI's Response to Complaint - Redacted
Other documents
5 files
- 99196 Clarification of Issues
- 99211 Formal Ack Let - Redacted
- 99616 Complainant's Response to NSPI - redacted
- 100263 Board's Letter to NSPI
- 100931 Let Advising Closure of Matter
What's discussed — click to drill in
Topics
Billing Procedures
13 passages across 7 documents
Demand Side Management
9 passages across 4 documents
Rate Design
9 passages across 5 documents
Cybersecurity
7 passages across 3 documents
Customer Service
6 passages across 2 documents
Grid Modernization
6 passages across 3 documents
Rates And Money
6 passages across 2 documents
Regulatory Approval Processes
5 passages across 2 documents
Regulatory Oversight
5 passages across 3 documents
Rate Rider
3 passages across 3 documents
Regulatory Compliance
3 passages across 3 documents
Advanced Metering Infrastructure
1 passages across 1 documents
Complaint Resolution
1 passages across 1 documents
Intervenor Participation
1 passages across 1 documents
Rate Smoothing Adjustment
1 passages across 1 documents