Topic:"Rate Smoothing Adjustment" in M12457

Matter: NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone RestaurantThe complainant wishes to clarify that their complaint is not related to a billing error, which has already been resolved directly with Nova Scotia Power. Rather, the concern is with broader systemic issues regarding NSP’s billing and metering practices under Board-approved tariffs. The complainant notes that some of NSP’s demand meters cannot be manually reset, which affects the correct application of rates. Additionally, customers with variable seasonal demand are disadvantaged when demand is estimated or carried forward without resetting the demand register.

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Rate Smoothing Adjustment across all matters →

99196Clarification of Issues 1 passage

Dear Ms. Nakhatovych,

a regulatory complaint regarding NSP's compliance with approved tariffs and obligations, rather than a billing dispute subject to the DRO process. I further request that the Board investigate: - The extent to which demand customers were di...

AI summary The letter from Sean MacLeod requests the Board to investigate NSP's compliance with approved tariffs and obligations, focusing on demand customers during estimated billing, meter reset issues, and Smart Meter failure contingency planning.

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