Topic:"Cybersecurity" in M12457

REDACTED (CONFIDENTIAL INFORMATION REMOVED) September 18, 2025 L. Wallace Mr. MacLeod's commercial account associated with the Blarney Stone Restaurant, is billed under demand billing (Rate 11) and uses a single-phase commercial meter. Dem...

AI summary Mr. MacLeod's restaurant account was billed under demand billing using a single-phase commercial meter affected by a cyber incident. The AMI network disruption prevented remote reset of the demand register, leading to estimated billing and a retroactive adjustment. NS Power acknowledged the issue, issued a goodwill credit, and installed a meter supporting local resets to resolve the problem.

M12457 - NSPI Complaint Systemic Regulatory Compliance Issues - Blarney Stone Restaurant This is to confirm that Richard J. Melanson, LL.B., the Board member assigned to this complaint, filed by Sean MacLeod of Blarney Stone Restaurant, ha...

AI summary The document discusses a complaint regarding systemic regulatory compliance issues related to demand billing after a cyber-attack on NS Power's systems. The complainant, Sean MacLeod of Blarney Stone Restaurant, is under General Tariff-Rate Code 11, which includes a demand charge. NS Power explained that the cyber incident disrupted the AMI network's ability to reset demand registers on single-phase commercial meters.

M12273 – Board Inquiry into Nova Scotia Power's Cybersecurity Incident and M12600 – Minister of Energy – Accountability for Nova Scotia Power This letter outlines the processes the Nova Scotia Energy Board intends to follow for Matter M122...

AI summary This document outlines the Nova Scotia Energy Board's plan to handle two related matters: M12273, an inquiry into Nova Scotia Power's cybersecurity incident, and M12600, concerning the Minister of Energy's accountability for NS Power. The Board will address the technical aspects of the cybersecurity incident separately from NS Power's customer relations, billing practices, and business impacts.

M12273 – Board Inquiry into Nova Scotia Power's Cybersecurity Incident This proceeding will review technical aspects of the cybersecurity incident, including the reasonableness of the following: - a. NS Power's cybersecurity assets and sys...

AI summary The Board is conducting an inquiry into Nova Scotia Power's cybersecurity incident, focusing on the reasonableness of its cybersecurity assets, policies, training, response, recovery actions, and post-incident enhancements.

M12600 – Minister of Energy – Accountability for Nova Scotia Power This proceeding will review the reasonableness of NS Power's actions relating to the following: - a. Collection and retention of customer information - b. Measures implemen...

AI summary This proceeding reviews the reasonableness of NS Power's actions related to customer information handling, cybersecurity incident mitigation, billing accuracy, and communication with customers, as well as the business and regulatory impacts, including the transition to IESO Nova Scotia.

Next Steps in Matter M12273 As noted in the Board's letter dated July14, 2025, MNP Digital has been engaged to assist with this proceeding. The Board anticipates that MNP will prepare and file a report addressing NS Power's formal Incident...

AI summary The Board has engaged MNP Digital to prepare a report on NS Power's cybersecurity incident, following the formal Incident Report. A Hearing Order will be issued once the report is filed, leading to an oral hearing.

Next Steps in Matter M12600 A Hearing Order for this proceeding is being issued at this time, leading to an oral hearing in mid- to late-summer. Pending the completion of this proceeding, NS Power is directed to file update reports at the...

AI summary The proceeding (M12600) is moving forward with an oral hearing in mid- to late-summer. NS Power is required to file monthly update reports detailing the status of business and regulatory impacts from a cybersecurity incident, as well as the status of outstanding payments to vendors and suppliers.