Topic:"Billing Procedures" in M12457

t and predictable intervals. The demand register on the meter must be reset at the conclusion of each billing cycle to ensure that subsequent billing periods capture only their respective peak demand. Failure to reset the meter disadvantag...

AI summary The document discusses the importance of resetting demand registers on meters at the end of each billing cycle to ensure accurate billing. Failure to do so led to an overestimation of demand for a commercial customer, resulting in inflated charges. NSP admitted that some demand meters cannot be manually reset when read in the field.

retrieved remotely, despite approval of Smart Meters by the NSUARB in June 2018. Did they contact the utility? Yes How did the utility respond? How do they want the complaint resolved? We respectfully request that the NSEB require NSP to:...

AI summary A complainant alleges that NSP's billing practices during periods of estimated billing using Smart Meters were unfair and inconsistent with accurate demand measurement. They request a comprehensive review, inventory of non-functional meters, a completion date for replacements, and a compliance plan to ensure fair billing practices.

[email protected] From: [email protected] Sent: August 25, 2025 9:47 AM To: 'Lanteigne, Chris' Subject: RE: Billing issues Hello Chris, I am just looking at our billing and it looks like the last two bills are sch...

AI summary Sean MacLeod of Blarney Stone Restaurant is contacting Chris Lanteigne of Nova Scotia Power regarding billing issues, expressing disappointment with the service over the past five months. Chris Lanteigne acknowledges the higher rate of estimated bills and explains the ongoing efforts to restore functionality after a recent incident.

3. Attempt to Read the Meter o With an attempt to read my meter this past week, can you confirm the date and time, as we received an estimated bill dated August 5? I look forward to your response on these points. Sincerely, Sean MacLeod Se...

AI summary Sean MacLeod inquired about the date and time of a meter reading that led to an estimated bill on August 5. Chris Lanteigne from NS Power responded, explaining that a cybersecurity incident caused billing delays and that a meter change is scheduled for August 12th due to the specific type of meter on Sean's account.

Is Nova Scotia Power taking broader action to address this issue for all demand customers? Using historical usage data to validate estimated demand readings seems like a reasonable approach to identify billing discrepancies. I also have a...

AI summary Sean MacLeod questions Nova Scotia Power about their manual reading process for digital smart meters, particularly how demand readings are reset without a physical indicator. He raises concerns about accuracy and customer verification, especially in cases of communication outages.

B4V 0Y8 (902) 543-6229 (902) 543-7184 [email protected] Web Site: www.blarneystonerestaurant.ca Facebook: www.facebook.com/blarneystonerestaurant Instagram: www.instagram.com/blarneystonerestaurant/ Twitter: twitter.com/blarne...

AI summary Nova Scotia Power is responding to a customer's billing concerns regarding an inaccurate demand reading. They have issued a goodwill credit of $241.30 based on the customer's average demand from previous years and apologized for the inconvenience caused.

Total energy charges 1,054.94 The actual reading bill was:

AI summary The text provides a heading for a section discussing total energy charges, with a value of 1,054.94. It references the actual reading bill, indicating a focus on billing procedures and energy charges.

Redacted Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12457 – Customer Complaint – Sean MacLeod – Blarney Stone Restaurant Dear Ms. Wallace: On September 4, 2025...

AI summary NS Power responded to a customer complaint about demand billing practices, explaining that estimated billing occurred due to a cyber incident affecting remote meter readings. They reconciled discrepancies through adjustments on subsequent bills as actual readings were obtained.

REDACTED (CONFIDENTIAL INFORMATION REMOVED) September 18, 2025 L. Wallace Mr. MacLeod's commercial account associated with the Blarney Stone Restaurant, is billed under demand billing (Rate 11) and uses a single-phase commercial meter. Dem...

AI summary Mr. MacLeod's restaurant account was billed under demand billing using a single-phase commercial meter affected by a cyber incident. The AMI network disruption prevented remote reset of the demand register, leading to estimated billing and a retroactive adjustment. NS Power acknowledged the issue, issued a goodwill credit, and installed a meter supporting local resets to resolve the problem.

a regulatory complaint regarding NSP's compliance with approved tariffs and obligations, rather than a billing dispute subject to the DRO process. I further request that the Board investigate: - The extent to which demand customers were di...

AI summary The letter from Sean MacLeod requests the Board to investigate NSP's compliance with approved tariffs and obligations, focusing on demand customers during estimated billing, meter reset issues, and Smart Meter failure contingency planning.

System-Wide Impact NSP admits that other customers with the same meter configuration may also have been billed using extended demand periods. They are only now beginning a review of accounts and will notify customers proactively "if adjust...

AI summary NSP admits that billing errors due to AMI outage affected multiple customers with single-phase meters. The issue is systemic and requires a full review, credit issuance, replacement of non-compliant meters, and a contingency plan. The Board is urged to ensure timely and transparent corrective actions.

NS Power went on to say: In addition, NS Power is conducting a broader review of accounts with similar meter configurations to identify any discrepancies resulting from estimated demand billing. Customers will be notified proactively if ad...

AI summary NS Power is conducting a review of accounts with similar meter configurations due to issues with estimated demand billing. The Board requires NS Power to report on the progress and outcomes of this review, particularly regarding single-phase meters and their impact on demand billing customers. The review is being addressed separately from the initial complaint and will be included in the final report for Matter M12273.

M12600 – Minister of Energy – Accountability for Nova Scotia Power This proceeding will review the reasonableness of NS Power's actions relating to the following: - a. Collection and retention of customer information - b. Measures implemen...

AI summary This proceeding reviews the reasonableness of NS Power's actions related to customer information handling, cybersecurity incident mitigation, billing accuracy, and communication with customers, as well as the business and regulatory impacts, including the transition to IESO Nova Scotia.