M-2Complainant's Supporting Documentation
5 passages
s From: Nova Scotia Power Sent: August 1, 2025 6:27 PM To: [email protected] Subject: RE: Billing issues Dear Sean MacLeod, Thank you again for reaching out to us. We've reviewed the bills in question and we understand your co...
AI summary Nova Scotia Power is addressing billing concerns raised by Sean MacLeod regarding a demand reading discrepancy. The company acknowledges the uncertainty in the demand reading and has applied a goodwill credit based on previous average demand readings. The company apologizes for the inconvenience and assures further investigation.
Energy charges: Demand 20.0 kW x $22.86700 457.34 Energy 8000 kWh x $0.15623 1,249.84 Energy 2938 kWh x $0.12326 362.14 Energy 6291 kWh -1,054.94 Total energy charges 1,014.38 The problem that I have with this is we are being charge our de...
AI summary The customer is disputing the energy charges based on a high demand rate of 20.0 kW, arguing that this is inconsistent with their historical usage of around 16.0 kW to 16.7 kW over the past three years. They suggest that the meter reading may have been taken at an incorrect time, leading to an inflated demand charge.
Total demand charges $379.94 Not the $457.34 as we are being charged. This is an extra charge to me of $77.40 This is just the extra from the demand charges. When the demand rate is used to calculate the Energy usage charge with the formul...
AI summary The customer disputes the demand charge of $379.94, arguing it is unfair and based on incorrect billing practices. They claim that Nova Scotia Power's negligence, such as not reading meters manually, led to overcharging. The customer also points out inconsistencies in billing periods and kWh usage over the past three years.
Energy charges: Demand 16.3 kW x $10.55400 172.03 Energy 3260 kWh x $0.15623 509.31 Energy 3031 kWh x $0.12326 373.60
AI summary The text provides a breakdown of energy charges, including demand and energy costs, with specific figures for kilowatt-hours and rates. It outlines two separate energy charge calculations with different rates and totals.
Total energy charges 1,014.38 The problem that I have with this is we are being charge our demand rate for 2 months at the higher demand reading of 20.0 kW (20.0 kW x $22.867 = $457.34). If the meter was read at the correct time the end of...
AI summary The customer disputes being charged a higher demand rate based on a 20.0 kW reading, arguing that the meter was not read at the correct time and that the average demand over the past three years was significantly lower. They believe the actual demand should have been closer to 16.0 kW.