Topic:"Rate Design" in M12457

d the earlier estimated billing period. Admission by NSP Through discussions with NSP, the following admissions were made: Certain demand meters in use cannot be manually reset when read in the field. NSP acknowledged this limitation in ou...

AI summary NSP admitted that certain demand meters cannot be manually reset, leading to potential overcharging of customers. This has raised regulatory concerns about systemic unfairness and failures in NSP's metering practices and contingency planning.

retrieved remotely, despite approval of Smart Meters by the NSUARB in June 2018. Did they contact the utility? Yes How did the utility respond? How do they want the complaint resolved? We respectfully request that the NSEB require NSP to:...

AI summary A complainant alleges that NSP's billing practices during periods of estimated billing using Smart Meters were unfair and inconsistent with accurate demand measurement. They request a comprehensive review, inventory of non-functional meters, a completion date for replacements, and a compliance plan to ensure fair billing practices.

al sources. If you are unsure, click "Report Email" to submit for review.\ \ Dear Adam, Thank you for reviewing this matter and issuing the goodwill credit of $241.30. I do appreciate the gesture. That said, your response raises a few addi...

AI summary The letter highlights concerns about billing inaccuracies due to disrupted smart meter communication, specifically for demand-based customers. It argues that demand meters should have been prioritized for manual reading to avoid overcharging and misbilling, particularly affecting customers with fluctuating loads.

Total demand charges $379.94 Not the $457.34 as we are being charged. This is an extra charge to me of $77.40 This is just the extra from the demand charges. When the demand rate is used to calculate the Energy usage charge with the formul...

AI summary The customer disputes the demand charge of $379.94, arguing it is unfair and based on incorrect billing practices. They claim that Nova Scotia Power's negligence, such as not reading meters manually, led to overcharging. The customer also points out inconsistencies in billing periods and kWh usage over the past three years.

[email protected] From: [email protected] Sent: August 6, 2025 3:05 PM To: 'Nova Scotia Power' Cc: 'Lanteigne, Chris' Subject: RE: Billing issues Dear Adam, Thank you for reviewing this matter and issuing the good...

AI summary The customer acknowledges a goodwill credit but raises concerns about billing errors due to disrupted smart meter communication. They argue that demand meters should have been prioritized for manual reading to prevent overcharging based on estimated readings, which affected both demand charges and tiered kWh rates.

Dear Ms. Nakhatovych, Thank you for your correspondence dated September 3, 2025, acknowledging receipt of my filing. I wish to clarify the intent and scope of my complaint, as I believe there may be some misunderstanding. My complaint is n...

AI summary The complainant clarifies that their filing is not a billing dispute but a regulatory complaint about Nova Scotia Power's compliance with Board-approved tariffs, specifically regarding demand metering practices, estimated demand billing, and contingency plans for Smart Meter failures.

Extended Demand Measurement Periods NSP confirms that, due to the AMI outage, my meter recorded demand over a 65-day period rather than a single billing cycle. This captured higher seasonal demand, leading to charges that were inconsistent...

AI summary NSP explains that an AMI outage caused a 65-day demand measurement period instead of a single billing cycle, resulting in higher seasonal demand charges inconsistent with Rate 11's intent.

System-Wide Impact NSP admits that other customers with the same meter configuration may also have been billed using extended demand periods. They are only now beginning a review of accounts and will notify customers proactively "if adjust...

AI summary NSP admits that billing errors due to AMI outage affected multiple customers with single-phase meters. The issue is systemic and requires a full review, credit issuance, replacement of non-compliant meters, and a contingency plan. The Board is urged to ensure timely and transparent corrective actions.

M12600 – Minister of Energy – Accountability for Nova Scotia Power This proceeding will review the reasonableness of NS Power's actions relating to the following: - a. Collection and retention of customer information - b. Measures implemen...

AI summary This proceeding reviews the reasonableness of NS Power's actions related to customer information handling, cybersecurity incident mitigation, billing accuracy, and communication with customers, as well as the business and regulatory impacts, including the transition to IESO Nova Scotia.