Topic:"Regulatory Compliance" in M12457

Matter: NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone RestaurantThe complainant wishes to clarify that their complaint is not related to a billing error, which has already been resolved directly with Nova Scotia Power. Rather, the concern is with broader systemic issues regarding NSP’s billing and metering practices under Board-approved tariffs. The complainant notes that some of NSP’s demand meters cannot be manually reset, which affects the correct application of rates. Additionally, customers with variable seasonal demand are disadvantaged when demand is estimated or carried forward without resetting the demand register.

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Regulatory Compliance across all matters →

99196Clarification of Issues 1 passage

Dear Ms. Nakhatovych,

Dear Ms. Nakhatovych, Thank you for your correspondence dated September 3, 2025, acknowledging receipt of my filing. I wish to clarify the intent and scope of my complaint, as I believe there may be some misunderstanding. My complaint is n...

AI summary The complainant clarifies that their filing is not a billing dispute but a regulatory complaint about Nova Scotia Power's compliance with Board-approved tariffs, specifically regarding demand metering practices, estimated demand billing, and contingency plans for Smart Meter failures.

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99211Formal Ack Let - Redacted 1 passage

Section 1 p. p. 0

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb September 3, 2025 Blarn...

AI summary The Nova Scotia Utility and Review Board has received a complaint from the Blarney Stone Restaurant regarding systemic regulatory compliance issues with Nova Scotia Power Inc. The Board has informed NS Power of the complaint and requested a response by September 18, 2025. The complaint and supporting evidence will be made public, unless confidentiality is requested under Regulatory Rule 12.

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99616Complainant's Response to NSPI - redacted 1 passage

Preamble

From: Sent: October 9, 2025 2:01 PM To: Wallace, Lisa Cc: MacDonell, Rianne ; Mersey, Janice ; Nakhatovych, Maryna Subject: RE: M12457 NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone Restaurant

AI summary This email refers to a complaint (M12457) filed by NSPI regarding systemic regulatory compliance issues at the Blarney Stone Restaurant. The message is a follow-up to a previous communication and includes several recipients involved in the regulatory process.

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