Topic:"Advanced Metering Infrastructure" in M12457

Matter: NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone RestaurantThe complainant wishes to clarify that their complaint is not related to a billing error, which has already been resolved directly with Nova Scotia Power. Rather, the concern is with broader systemic issues regarding NSP’s billing and metering practices under Board-approved tariffs. The complainant notes that some of NSP’s demand meters cannot be manually reset, which affects the correct application of rates. Additionally, customers with variable seasonal demand are disadvantaged when demand is estimated or carried forward without resetting the demand register.

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Advanced Metering Infrastructure across all matters →

99196Clarification of Issues 1 passage

Dear Ms. Nakhatovych,

Dear Ms. Nakhatovych, Thank you for your correspondence dated September 3, 2025, acknowledging receipt of my filing. I wish to clarify the intent and scope of my complaint, as I believe there may be some misunderstanding. My complaint is n...

AI summary The complainant clarifies that their filing is not a billing dispute but a regulatory complaint about Nova Scotia Power's compliance with Board-approved tariffs, specifically regarding demand metering practices, estimated demand billing, and contingency plans for Smart Meter failures.

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