Topic:"Complaint Resolution" in M12457

Matter: NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone RestaurantThe complainant wishes to clarify that their complaint is not related to a billing error, which has already been resolved directly with Nova Scotia Power. Rather, the concern is with broader systemic issues regarding NSP’s billing and metering practices under Board-approved tariffs. The complainant notes that some of NSP’s demand meters cannot be manually reset, which affects the correct application of rates. Additionally, customers with variable seasonal demand are disadvantaged when demand is estimated or carried forward without resetting the demand register.

1 passage 1 document

Complaint Resolution across all matters →

100931Let Advising Closure of Matter 1 passage

Preamble p. pp. 0-1

February 12, 2026 [[email protected]](mailto:[email protected]) Sean MacLeod Blarney Stone Restaurant 16339 Hwy 103 Hebbs Cross NS B4V 0Y8 Dear Mr. MacLeod: M12457 – Nova Scotia Power Inc. – Complaint by Blarney S...

AI summary The letter from the Board to Mr. MacLeod informs him that the complaint regarding systemic billing issues by Nova Scotia Power Inc. will be closed, as the systemic issues will be addressed in Matter M12600. The Board will follow up on NS Power's responses to the cybersecurity incident and its impact on demand billing customers.

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