Complaint Resolution

M130522026

Nova Scotia Power - Emergency Services Restoration Plan - 2026 Drill Report Open

1 passages · 1 doc M130332026

NSPI DRO Appeal - Billing Issues - Hariana Brooks and Paul Bernard Open

5 passages · 2 docs M130342026

NSPI Complaint - Power Pole and Easement Issues - Jefferson Crabtree Open

4 passages · 4 docs M130212026

NSPI DRO Appeal - Transformer Safety Issues -S L Doward Open

3 passages · 1 doc M129842026

NSPI DRO Appeal - Billing Issues - Jaspreet Singh Somal Closed

10 passages · 3 docs M129822026

NSPI DRO Appeal - Billing Issues - Ralph and Dennita Fitzpatrick Open

1 passages · 1 doc M129802026

NSPI DRO Appeal - Billing Issues - Kenneth McPhee Open

3 passages · 1 doc M129722026

NSPI Complaint - Billing Issues - David Nickerson Open

19 passages · 16 docs M129712026

NSPI DRO Appeal - Billing Issues - Darlene Gillis Open

2 passages · 2 docs M129472026

NSPI DRO Appeal - Meter and Power Consumption - Bernard Wentzell Open

1 passages · 1 doc M129482026

NSPI DRO Appeal - Billing Issues - Donna Himmelman Open

1 passages · 1 doc M129362026

NSPI DRO Appeal - Billing Issues - Paul Douglas Meade Open

3 passages · 2 docs M129382026

NSPI DRO Appeal - Billing Issues - Anne-Louise Dauphinee Closed

1 passages · 1 doc M129152026

NSPI DRO Appeal - Billing Issues - Doug Fulljames and Karen Ward Open

3 passages · 1 doc M128932026

NSPI DRO Appeal - Billing Issues - Catherine Urbonas Closed

1 passages · 1 doc M128762026

NSPI DRO Appeal - Billing Issues - Greg Hammond Open

4 passages · 3 docs M128712026

NSPI DRO Appeal - Billing Issues - Susan MacKay Open

1 passages · 1 doc M128572026

NSPI DRO Appeal - Billing Issues - Brad Neville Open

4 passages · 4 docs M128462026

NSPI DRO Appeal - Billing Issues - Lora Trachsel Open

6 passages · 4 docs M128452026

NSPI Complaint - Billing Issues - Malcolm Mills Open

5 passages · 4 docs M128292026

NSPI DRO Appeal - Meter and Billing Issues - Jaspal SinghLinked to query Q05333 Closed

3 passages · 3 docs M128262026

NSPI DRO Appeal - Billing Issues - European New Market - Portland Street Open

6 passages · 4 docs M128212026

EfficiencyOne - 2025 Inter-Affiliate Code of Conduct Annual Compliance Report Closed

1 passages · 1 doc M128182026

NSPI DRO Appeal - Billing Issues - Winton Porter Open

1 passages · 1 doc M128042026

NSPI DRO Appeal - Billing Issues - Jillian Coxhead Closed

8 passages · 2 docs M127972026

NSPI DRO Appeal - Billing Issues - Marilyn Ells Open

8 passages · 4 docs M127772026

NSPI DRO Appeal - Billing Issues - Miguel Adam Open

3 passages · 1 doc M127922026

NSPI DRO Appeal - Meter/Billing Issues - Centre for Adults in Progressive Employment Society (CAPE) Open

2 passages · 2 docs M127802026

EfficiencyOne - 2027-2031 Demand Side Management (DSM) Plan Application Open

4 passages · 1 doc M127752026

Nova Scotia Power Inc. - Annual Power Line Technician (PLT) Staffing Levels and Reliability of Service - 2025 Report Closed

2 passages · 2 docs M127732026

NSPI DRO Appeal - Billing Issues - Celine Franz Open

4 passages · 2 docs M127572026

NSPI DRO Appeal - Billing Issues - Katie Seesahai Closed

1 passages · 1 doc M127672026

NSPI DRO Appeal - Billing Issues - Briar Mitchell Closed

7 passages · 4 docs M127562026

NSPI DRO Appeal - Billing Issues - Uday Yadav Closed

14 passages · 6 docs M127492026

NSPI DRO Appeal - Billing Issues - Christine Cameron Open

10 passages · 6 docs M127472026

NSPI DRO Appeal - Billing Issues - Allan King Closed

3 passages · 3 docs M127372026

NSPI DRO Appeal - Billing Issues - Emily Martin Closed

6 passages · 3 docs M127332026

NSPI DRO Appeal - Billing Issues - Dave Lincoln Closed

14 passages · 11 docs M127322026

NSPI DRO Appeal - Meter Issues - Hunter Cooling Closed

1 passages · 1 doc M127302026

NSPI Complaint - Infrastructure Concerns - Greg Nichols Closed

6 passages · 4 docs M127262026

NSPI DRO Appeal - Billing Issues - Shaun Campbell Closed

11 passages · 5 docs M127142026

NSPI DRO Appeal - Billing Issues - Jessica Pelley Closed

3 passages · 3 docs M127102026

NSPI Complaint - Service Reliability - Brandon Smith Closed

4 passages · 4 docs M127062026

NSPI Complaint - Tree Removal - Christine Cameron Closed

3 passages · 2 docs M126962026

NSP Maritime Link Inc. (NSPML) - Application to Review the Holdback Mechanism Open

1 passages · 1 doc M126772026

NSPI Complaint - Service Issues - Russ Penner Closed

3 passages · 2 docs M126542025

NSPI DRO Appeal - Billing Issues -  Michel Joseph Andre McMahon Closed

4 passages · 2 docs M126412025

NSPI Complaint - Solar Billing Process - Bonnie MacLean Closed

3 passages · 2 docs M126332025

NSPI DRO Appeal - Billing Issues - Charles Howatt Closed

1 passages · 1 doc M126192025

Nova Scotia Power Inc. - 2026 Annual Capital Expenditure (ACE) Plan - $284 million Closed

1 passages · 1 doc M126162025

NSPI DRO Appeal - Billing Issues - Swati Patel Open

5 passages · 3 docs M126002025

Nova Scotia Power - Cybersecurity Accountability IN THE MATTER OF AN INQUIRY about the impact of the cyber incident on NOVA SCOTIA POWER INCORPORATED’s collection and retention of customer information, customer service and communications, billing processes and regulatory matters Open

24 passages · 17 docs M125632025

NSPI DRO Appeal - Billing Issues - Beverley Burlock Closed

5 passages · 4 docs M125562025

NSPI DRO Appeal - Billing Issues - Eugene Van Den Berg Closed

4 passages · 4 docs M125542025

NSPI DRO Appeal - Billing Issues - Ralph Doncaster Open

2 passages · 2 docs M125442025

NSPI DRO Appeal - Billing Issues -  Leslie Axford Open

3 passages · 3 docs M125362025

NSPI General Complaint - Overhead Wires - Tye Laframboise Closed

4 passages · 4 docs M125302025

NSPI DRO Appeal - Billing Issues - Gashahun Closed

1 passages · 1 doc M125272025

NSPI DRO Appeal - Billing Issues - Kincaid-Webster Open

2 passages · 2 docs M124852025

NSPI DRO Appeal - Billing Issues - Jean Nearing Closed

4 passages · 4 docs M124842025

NSPI DRO Appeal - Solar Energy Consumption Dispute - Pratima Devichand Closed

1 passages · 1 doc M124712025

NSPI Complaint - Billing Issues - Chantelle MurphyCustomer disconnected service in 2023 and paid final bill. Received another bill for 200+ CAD after 2 years being disconnected. Open

5 passages · 5 docs M124572025

NSPI Complaint - Systemic Regulatory Compliance Issues - Blarney Stone RestaurantThe complainant wishes to clarify that their complaint is not related to a billing error, which has already been resolved directly with Nova Scotia Power. Rather, the concern is with broader systemic issues regarding NSP’s billing and metering practices under Board-approved tariffs. The complainant notes that some of NSP’s demand meters cannot be manually reset, which affects the correct application of rates. Additionally, customers with variable seasonal demand are disadvantaged when demand is estimated or carried forward without resetting the demand register. Closed

1 passages · 1 doc M124512025

Nova Scotia Power Inc. - 2026 General Rate Application (GRA) Closed

11 passages · 7 docs M124142025

NSPI DRO Appeal - Solar Billing - Karen Chetwynd Closed

4 passages · 4 docs M124132025

NSPI DRO Appeal - Billing Issues - Adam Bowser Closed

2 passages · 2 docs M123942025

NSP Maritime Link Inc. -  2026 Assessment Application - NSPML Closed

7 passages · 1 doc M123432025

NSPI Complaint - Power Connection - Roseview Developments Inc. Closed

3 passages · 3 docs M123382025

NSPI DRO Appeal - Smart Meter Issues - Sherry Dennis Closed

2 passages · 2 docs M122982025

NSPI Complaint - Land Access - EATON Closed

6 passages · 6 docs M122732025

Board Inquiry into Nova Scotia Power's Cybersecurity Incident Open

30 passages · 9 docs M122492025

EfficiencyOne - 2026 DSM Extension ApplicationIN THE MATTER OF An Application by EfficiencyOne for Approval of the 2026 DSM Extension for Demand-Side Management Activities between EfficiencyOne and Nova Scotia Power Inc., and for Approval of the Amendment to the 2023-2025 Demand-Side Management Purchase Agreement between EfficiencyOne and Nova Scotia Power Inc. Closed

7 passages · 4 docs M122402025

EfficiencyOne - 2024 Affiliate Code of Conduct Annual Compliance Report Closed

1 passages · 1 doc M121492025

Nova Scotia Power Inc. - Investigation arising from Joint Use Agreement between NS Power and Bell Aliant Closed

4 passages · 4 docs M119382024

EfficiencyOne Complaint - Competition Practices - Hynes Closed

4 passages · 3 docs M116302024

EfficiencyOne - 2023 DSM Annual Progress Report  and 2023 DSM Evaluation Reports Closed

1 passages · 1 doc M090962019

Approval of a Supply Agreement for Electricity Efficiency and Conservation Activities between EfficiencyOne (E1) and Nova Scotia Power Inc.(NS Power), the establishment of a final agreement between the parties, and approval of a 2020-2022 Demand Side Management (DSM) Resource Plan Closed

13 passages · 9 docs M088882018

E-ENS-G-18 - EfficiencyOne - Evaluation of DSM Programs - Application to allow inclusion of Non-Energy BenefitsEfficiencyOne - Application for approval of the use of Non-Energy Benefits within Cost-Effectiveness Testing Closed

9 passages · 2 docs M086042018

E-ENS-R-18 - EfficiencyOne - 2019 Demand Side Management (DSM) Plan Application, 2017 Annual Progress Report  and 2017 Evaluation Reports Closed

3 passages · 3 docs M075432016

E-ENS-R-16 - EfficiencyOne Application for Approval of 2016-2018 DSM Resource Plan Matter deferred for DSM Advisory Group CollaborationRelated to M06733 Closed

4 passages · 3 docs M067332015

E-ENS-R-15 - EfficiencyOne Application for approval of a Supply Agreement for Electricity Efficiency and Conservation Activities between Efficiency One and Nova Scotia Power Inc.- NSPI - 2016-2019 DSM Plan IN THE MATTER OF AN APPLICATION for Approval of a Supply Agreement for electricity efficiency and conservation activities between EfficiencyOne and Nova Scotia Power Incorporated, the establishment of a final agreement between the parties, and approval of a 2016-2018 Demand Side Management Resource Plan Closed

15 passages · 9 docs M048192012

E-ENSC-R-12 - Efficiency Nova Scotia Corporation - Application for Approval of its Demand Side Management (DSM) Plan for 2013 - 2015 Closed

2 passages · 2 docs M036692010

E-ENSC-R-10 - Efficiency Nova Scotia Corporation - Electricity Demand Side Management Plan for 2012A request by Efficiency Nova Scotia for approval of a $43.7 million Demand Side Management plan for the 2012 operating year.  (Also see Matter Nos. M04538 and M04539) Closed

6 passages · 1 doc M036322010

BRD-E-R-10 - Renewable Energy Community Feed-in Tariffs (COMFIT)see also M04523 Closed

1 passages · 1 doc M034132010

CI# 39323; CI# 39626; CI# 39627; & CI# 39628 - P-128.10 - NSPI WO - (Digby Wind Project) Application for approval of capital work orders  in the amount of $82.8 million for the acquisition, construction and interconnection of the Digby Wind Farm Project Closed

7 passages · 3 docs M033242010

E-NERC-R-10 - North American Electric Reliability Corporation - Reliability Standards; and Northeast Power Coordinating Council, Inc. - Regional Reliability Criteria Closed

3 passages · 2 docs M031542010

P-111.6 - Nova Scotia Power Inc. - Approval of NSPI's Amended Accounting Policy and Procedures Manual. (US GAAP)Conversion to US Generally Accepted Accounting Principles for financial reporting purposes. Closed

1 passages · 1 doc M030972010

CI# 28098 - P-128.07 - NSPI WO -  Authority to Overspend the Tufts Cove 6 Waste Heat Recovery Project - $8,699,864Approximate value for approval of $8.5 million. Closed

1 passages · 1 doc M030842010

CI# 30954 - P-128.10 - NSPI WO - LIN3 - ESP Gas Flow Modifications - $1,473,990 Closed

1 passages · 1 doc M12557

HRWC Complaint Water Damage - Muhammad Iqbal11/12/2025 Closed

3 passages · 1 doc