Topic:"Complaint Resolution" in M12829

Complaint Information DRO made decision on: Apr 20, 2026 Type of complaint: Billing Issues Additional details: I have now received the decision from the Dispute Resolution Officer, and I am not satisfied with the outcome. Therefore, I woul...

AI summary The complainant, Jaspal Singh, appeals a DRO decision regarding inaccurate billing for Nova Scotia Power, citing concerns over estimated meter readings and reconciliation leading to high charges. The complainant requests a review of billing calculations, regulatory compliance, and potential adjustments.

PS You may not accept the results of the N.S. Power meter test, as I have accepted them, and wish to have the meter tested by Measurement Canada. Regulation 5.5 of the Regulations that govern N.S. Power's operations, as approved by the Boa...

AI summary The customer disputes N.S. Power's meter readings and requests an independent test by Measurement Canada, citing Regulation 5.5. The process involves initial checks, a certified 'As found Meter Test,' and potential independent testing. The N.S.U.A.R.B. may require the Measurement Canada test before considering an appeal. Fees apply depending on test results.

- March 17, 2026 The customer contacted NS Power stating that their bill was very high and asked whether anything could be done. NS Power again advised that a $480 per month payment arrangement could be offered. The customer maintained tha...

AI summary A customer disputes a high electricity bill with NS Power, claiming it may include previous owner's usage. NS Power explains the bill is based on actual meter readings, noting historical high consumption. The customer declines proposed solutions and threatens to file a complaint with the Board. The DRO refers the matter to Customer Care without initiating a dispute.