Topic:"Complaint Resolution" in M06733

Update on Implementation of 2013 Verification and Evaluation Recommendations B C E F G K ENSC program manager should focus on upgrading one of the Delivery Agents (DA). According to the evaluator, one of the two Delivery Agents for this pr...

AI summary The document discusses the implementation of 2013 verification and evaluation recommendations for the ENSC program. It highlights the need for the Delivery Agent to improve the recording of customer complaints to ensure adequate customer service. ENSC agrees with the recommendation and states that improvements have been made, with further integration expected to enhance service.

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The dispute resolution process requires EfficiencyOne and NSPI to meet promptly to resolve disputes within 30 days (or 10 days for urgent matters). If unresolved, disputes are referred to the UARB per Section 79P of the Act. EfficiencyOne must continue EECA implementation unless UARB authorizes suspension.

QB1. On a scale from 1 to 10, where 1 is very poor and 10 is excellent, please rate your satisfaction in regard to the following aspects of the Instant Savings program. Aspects of the program Score 1 = very poor 10 = excellent NA = Not app...

AI summary The text presents a question (QB1) asking participants to rate their satisfaction with the Instant Savings program on a scale from 1 to 10, focusing on aspects such as the time taken to address complaints and factors causing delays in resolution.

7) RESoLuTIoN PROCESS 2370004 a) If consensus is not achieved on any of the above items to be addressed within the DSM Advisory Group, such items will be presented to the UARB for determination not later than June 30', 2016.

AI summary If consensus is not achieved on DSM Advisory Group items by June 30, 2016, they will be submitted to the UARB for determination.

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The dispute resolution process requires EfficiencyOne and NSPI to resolve disputes within 30 days (or 10 days for urgent matters). If unresolved, disputes are referred to the UARB under Section 79P of the Act. EfficiencyOne must continue EECA implementation unless UARB authorizes suspension.

24. SHARING OF DATA AND INFORMATION - 24.1 EfficiencyOne shall work co-operatively with NSPI to provide NSPI with information and data from time to time in order to assist NSPI with planning and load forecasting as may be reasonably requir...

AI summary EfficiencyOne (E1) must cooperate with Nova Scotia Power Incorporated (NSPI) to share data for planning and load forecasting, adhering to past practices. NSPI may seek UARB intervention if disputes arise over data access requests.

7) Resolution Process a) if consensus is not achieved on any of the above items to be addressed within the DSM Advisory Group, such items will be presented to the UARB for determination not later than June 30th, 2016.

AI summary If consensus is not achieved on DSM Advisory Group items by June 30, 2016, unresolved issues will be escalated to the UARB for determination, outlining the procedural pathway for regulatory resolution.

- [22] The Consensus Agreement addressed a number of issues, which were identified in the Board's Final Issues List in this proceeding, and which the Board discusses below. - [23] In a number of previous decisions relating to electricity m...

AI summary The Consensus Agreement addresses issues from the Board's Final Issues List, with the Board emphasizing its support for settlement agreements. The Board highlights that 80% of the rate hearing process occurs pre-hearing, including evidence submission and responses to Information Requests. The Board assures the public that agreements supported by all customer classes are in the public interest and that members have thoroughly reviewed materials prior to decisions.

7) RESoLuTIoN PROCESS 2370004 a) If consensus is not achieved on any of the above items to be addressed within the DSM Advisory Group, such items will be presented to the UARB for determination not later than June 30', 2016.

AI summary If the DSM Advisory Group fails to reach consensus on items by June 30, 2016, unresolved issues will be submitted to the UARB for determination, ensuring regulatory oversight in the resolution process.

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The dispute resolution process between EfficiencyOne and NSPI involves initial discussions within 30 days (or 10 days for urgent matters), followed by referral to UARB if unresolved. EfficiencyOne must continue EECA implementation unless authorized by UARB.

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The dispute resolution process requires EfficiencyOne and NSPI to meet promptly to resolve disputes within 30 days (or 10 days for urgent matters). If unresolved, disputes are referred to the UARB per Section 79P of the Act. EfficiencyOne must continue EECA activities unless authorized by UARB.

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The section outlines dispute resolution steps between EfficiencyOne and NSPI, requiring prompt meetings and resolution within 30 days (or 10 for urgent matters). If unresolved, disputes are referred to the UARB under Section 79P of the Act. EfficiencyOne must continue EECA unless UARB authorizes suspension.

19. DISPUTE RESOLUTION - 19.1 In the event of a dispute in connection with this Agreement, a senior representative of EfficiencyOne and a senior representative of NSPI shall promptly meet to discuss and resolve the dispute and the Parties...

AI summary The section outlines dispute resolution procedures between EfficiencyOne and NSPI, including initial meetings, timeframes for resolution, referral to the UARB if unresolved, and EfficiencyOne's obligation to perform EECA unless authorized by UARB.

24. SHARING OF DATA AND INFORMATION - 24.1 EfficiencyOne shall work co-operatively with NSPI to provide NSPI with information and data from time to time in order to assist NSPI with planning and load forecasting as may be reasonably requir...

AI summary EfficiencyOne must share data with NSPI for planning and load forecasting, adhering to past practices. Disputes over data requests may be resolved by applying to the UARB. Key entities involved are EfficiencyOne, NSPI, and UARB.

7) Resolution Process a) if consensus is not achieved on any of the above items to be addressed within the DSM Advisory Group, such items will be presented to the UARB for determination not later than June 30th, 2016.

AI summary If the DSM Advisory Group fails to reach consensus on items by June 30, 2016, those items will be submitted to the UARB for determination.